Hotel Irma - European Plan

Customer ratings & reviews

TripAdvisor Traveler Rating

569 reviews

• 

  Nice location above Madera, but likely wont' return.

  We've been coming here for forty years, but probably won't come back. Although the staff are really nice, the hotel had a lot of odd rules. You are required to wear a plastic wristband so that the restaurant staff would know which breakfast option you were eligible for. You can't drink the water, but are only given two very small bottles per day. Extra small bottles cost a buck fifty! No mini-fridge, and they don't want you to bring any drinks or food into the room. Not sure if she's the owner, but there's a woman that seems to be around yelling at the staff. It's a long walk down to the beach, but there are two nice pools. Views from the room were very nice. Great breakfast and nice 2 for 1 happy hour. When I contacted them months before about which room to book that would be the quietest, they never got back to me. Ended up booking Aura del Mar for the last couple of days, which was a huge improvement, but of course more expensive.

  Mar 14, 2025
• 

  Lots of stairs

  Stairs, Lots of them, If you’re not capable of climbing stairs or steep grades you may want to find somewhere else of practice before you go. Other than that great staff and views, close to town with a beach boardwalk the while way. Safe and quiet city with lots to do.

  Feb 24, 2025
• 

  Hotel Irma Alert!!

  The hotel was clean and overall the staff were friendly. We did have several instances where after we paid cash for food in the restaurant, we were told we didn’t pay for the meals. Initially I thought it was an error until I checked out and they demanded 1200 extra pesos on food charged to the room. We ate nothing in the room. Other guests that had previously been at hotel Irma said they experienced the same thing and one guest also commented on watching a server pocket the money she gave him in payment for breakfast. Ice is free there and on two separate occasions I was charged 40-50 pesos for ice. All these incidents occurred when the General Manager was not on shift supervising. Clearly intentional dishonest acts happening regularly. I would be very careful with your transactions within the hotel and record conversations and video transactions with the staff. A bit disheartening. Buyer beware

  Feb 22, 2025
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  Amazing views

  The criticisms of the rooms are all valid. They are outdated and need to be updated, but mine was also clean and comfortable enough. That said, I would stay here again. The main reason is the views. They simply can’t be beat. The view from my balcony and the pools and restaurant was spectacular. Staff and service were good, too. One thing: If you have mobility issues, this is not the place for you. On the other hand, you’ll get in your cardio.

  Feb 09, 2025
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  Not worth the money

  Not good. With service fees and taxes, the cost was $170. No ocean view. Very old and not well maintained. Staff was very uncaring. Do not recommend. Free coffee was very weak. Happy hour drinks were weak. We didn't try the restaurant. There is a coke can on the patio from last night.

  Feb 09, 2025