Location
Kaanapali - BeachProperty information
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Resort details
Dining
Amenities
Activities
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel
Resort Fee: Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
Resort fee inclusions:
• Two reusable keepsake water bottles, per room, per stay, upon arrival
• Filtered water and ice machines located on every guestroom floor and throughout the resort
• 24 hour access to oceanfront Stay Fit Gym
• Cultural programs including lei making, hula lessons, mermaid story time, wildlife tours, and koi feedings
• Local, 1-800/1-888 phone calls
• In-room coffee and tea
• In-room safe
• Concierge services
• Daily Yoga/fitness classes
• Resort shuttle service in Ka’anapali
• Unlimited daily tennis, pickle ball or basketball court time, tennis/pickle balls, racquets, and basketballs included
• Fresh flower lei Greeting upon arrival
• inkl App: access to current full-content newspapers and magazines viewable on your tablet or smartphone
• Beach Portrait Session and 5x7 print from Grins2Go at Hyatt Regency Maui
• Personalized guest request texting service: TEXT 808 219 0608 for 24 hour assistance
• 25% off non-discounted green fees at Ka’anapali Golf Courses
• 10% discount on all non-sale apparel items at the Ka’anapali Golf Courses Pro Shop
• 24 hour access to pool towels throughout the resort
• Backpack beach chair usage for all guestroom occupants
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. Mandatory hotel-imposed house keeping fees plus tax per unit, per stay based on unit type.
Customer ratings & reviews
TripAdvisor traveler rating
10638 reviews
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Dec 08, 2024Poor customer service and a lot of renovation noise
The beach is beautiful and the child pool is great for my baby as it is his 1st time to the pool and beach. We are disappointed with Hyatt Maui though as there are a lot of renovations ongoing, I have a baby that needs to take a nap and they gave me a room with construction noise outside. The front desk should have inform us when we check in and saw our baby so we can make arrangement on our schedule. It was also my birthday and usually other Hyatt hotel send me a cake, (Shanghai Hyatt did and I was surprised by them). I do not really care about such gesture as I have my own celebration at Whalers village anyway, but the feeling from Hyatt Maui employee is just to avoid any trouble from guests. Some of the employees are friendly and helpful but quite some of them I can see does not like their job and is very rude especially the valet parking lady. She demand I hand over my car keys when I just want to pick up my family with baby at front entrance. Hyatt management definitely need to improve on customer service and guest experience if they want to beat the competition.
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Dec 07, 2024Amazing location, perfect for families
Amazing stay! Very family friendly, great location, beautiful resort. We traveled with our almost 1 year old and it went smoother than we anticipated. The kids pool was so cool and they had a great infant floaty for purchase that allowed our son to enjoy the pool even though he doesnt swim or walk yet. Our partial ocean view room had amazing views of the mountain and the sounds of the waves were relaxing. We will be back!
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Dec 04, 2024Wonderful
We have stayed at this Hyatt close to a dozen time. Yes the contruction is ongoing, but the staff and Karen at the front desk are wonderful and amazing people that will move mountains to make your stay more enjoyable. Thank you managment and Hyatt staff for the continued memories. Karen you we're amazing!
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Dec 04, 2024
Lovely resort for conference; might wait to book until after construction
Stayed here due to a conference at hotel. Traveled for business with a friend/colleague. We did not have a vehicle which I would normally recommend on Maui but we were trying to save on costs. FYI bus to area will not allow *any* luggage unless you just have a backpack, so we had to use Lyft which was around $50ish from airport with coupon. Pros: -Partial ocean view room with two queen beds was lovely, all rooms have the nice balcony. We did get a discount with the conference including breakfast. The pricing is very expensive for what I'm used to paying; however, given this was discounted and for business that made it worthwhile. -Room was squeaky clean. Housekeeping does a nice job, and if you don't opt for daily housekeeping, you can get a $10 discount (I forget if this was off food at one of the resort restaurants...) -Conference area is in the lower level. The temperature in the room was overly air conditioned/chilly, but unfortunately that is common for conferences. At least you had easy access to step outside for a break and enjoy the beachwalk/ocean views! -Yoga and other "complimentary" classes are relaxing (just bring your own towel from the caddy). Teacher was excellent. -You do have easy access to beach, it is a bit rocky in places (nature!) but you can walk either way to find an ideal location. Beach walk is convenient to walk to Whaler's Village. Beautiful, beautiful property. -There *is* a "free" shuttle (must walk down the hill just a short distance) but you a) either sit on shuttle x 20 minutes to Whaler's Village or b) driver lets you out at stop sign to walk the rest of the way (not sure if they will always do that). -...It isn't super convenient to *get* to the village, but perfectly fine to get back. But honestly, it is a free/low cost (tips for driver) option that exists versus a Lyft/Uber. FYI It didn't seem the trolley was accessible for anyone with a wheelchair/walker, etc. but we did see some families bring on a stroller (if you can lift it, seems okay)...still adding as a pro since it is an option. -Breakfast buffet in Swan Court is elaborate. There are some cons (will get to that) but the food in general is actually quite yummy and there are numerous options even with food sensitivities (gluten, vegan, etc). Again, we were grateful our breakfast was included in price cost...6am is the best time though before it gets crowded. -If you are a runner/walker, the beach walk is lovely but you do need to start early! -Staff is overall incredibly friendly! Props to them, especially housekeeping/maintenance who obviously does a lot of work behind the scenes. -Bracelet door key is convenient. -Grounds are lovely overall. I have never stayed at a fancy resort like this before in the U.S. so this was a first and I don't have much to compare. Cons: -As others have mentioned, there is massive construction. I do understand they are making improvements; however, as far as I can tell there are no price discounts or other "extras" for the inconvenience. During the day, the room was noisy. We obviously didn't spend much time in room during the day (outside is better!) however, my friend tried to take a nap which was challenging with the noise. -The pool is lovely, however, quite limited with extensive work being done and all the chairs crowded together. Just not as relaxing as you might expect. You *do* have access to the vacation rental property adjacent pool/hot tub but those were also quite busy. -The Swan Court could be organized better. It was busy, plus with conference attendees and later a basketball invitational (obviously lots of events at this hotel). We went to desk to ask for the "take-out" option (mind you, 15% gratuity to get a box & a bag but so it goes) and this seemed to be the process for 3/4 days no problem. On our last day, the attendant said we needed to wait in the long line to get take-out which was confusing because the process suddenly changed? Anyway, the point being, would make more sense to have a separate "line" for take out & for those that want to be seated. I respect they get busy & are doing their best, but weird that the process changed from day to day and depending on the staff. Not a major "con" just mildly annoying and disorganized. -Pro-tip: If you are at a conference with time limitations, just go at 6am, get the takeout option for later and avoid the confusion. -We had a good experience at Umalu (bar-side restaurant) for 3 days. They did not charge us the 15% for takeaway (we didn't know there was a charge). On the last day, same thing, we had a strange encounter with staff which I can describe separately for Umalu. Just very inconsistent service/"rules" at the restaurants. -Pay attention to your bill! Make sure to get itemized bill and review with caution. We had a random $50 towel charge (we returned all our towels). We did get it reversed right away, but it seems they might add random charges to see what they can get away with (not staff fault, probably a systems fault of hotel). Overall: Beautiful location & property. Great for a conference! Would probably not spend full sticker price especially while construction is occurring.
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Dec 02, 2024
Perfect family vacation destination
The Hyatt regency Maui is our family’s happy place. The kids love the pools, activities, and many species of birds while mom and dad enjoy the beach and close proximity to so many relaxing and adventurous activities. We are already looking forward to our next trip!