Guests will receive up to $300 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $500 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- Various Lounges/Bars- Grill de Playa Snack Bar
- El Puente Ice Cream Shop
- El Puerto Snacks
- El Faro Bar - Various Restaurants
- La Hacienda Mexican Restaurant
- El Puerto Steakhouse
- La Dorada Mediterranean Restaurant
- Hashiru Japanese Restaurant
- El Colonial Gourmet RestaurantReservations and dress code required. Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Exercise gym
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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This resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Direct access to a beach
- Fitness center on-siteThe resort has a Fit & Fun Fitness Program.
- GeneralActivities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Cycling
Billiards
Bocce
Football
Gymnastics
Table tennis - Golf †
- Motorized Water Sports †For an additional fee, take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Non-Motorized Water SportsActivities include:
Kayaking
Windsurfing
Beach volleyball
Catamarans
Aqua gym
The scuba clinic
Snorkeling - PoolThere are 3 pools on-site.
- Sailing †
- Spa †Hotel guests can indulge at the luxurious spa with hydrotherapy facilities including Finnish sauna, Turkish baths, steam room, saltwater pool, Jacuzzis, Roman baths and various types of showers. The spa is truly an irresistible delight for both mind and body.
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
- Tennis court †There are 2 lit tennis courts on-site.
- Live EntertainmentLive nightly shows in theater/disco/casino
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
9503 reviews
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Jun 17, 2025Grant
Beautiful property. Debbie was great. She is friendly and warm. Nice restaurants and pool. The service was superb. We loved the night time activities.
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Jun 14, 2025
Great experience
Amazing experience. Thanks for going above and beyond Guadalupe (abigail) and Gabriela Loby beach. We loved everything from the check in to the check out. The food selection was amazing, we would recommend Japanese and French. The discotica and karaoke were our favorites activities. The room was clean and service was fast. We will be back.
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Jun 09, 2025Iberostar waves experience
The commute from the airport was quick, the bus was cool and comfortable. Upon arriving at the hotel, check-in took a lot longer than we had anticipated. They only had a couple of people working the desk for a significant large group. The property is quite large and is connected to several other properties. Thankfully they had a tram car to get us around during our stay. They had our family of four with two young children on the third floor. Keep in mind, buildings do not have elevators so we had to walk three flights of stairs multiple times per day and in the heat. We did request a main floor room but unfortunately they were not able to accommodate us. Our room was clean. Spacious with a nice view. The beds and pillows were very comfortable. The refrigerator was refilled every other day with beverages. By the third or fourth day we had to request additional towels. The buffets were great. Food was delicious and fresh. We only had the opportunity to try one of the a la carte restaurants which was the Japanese and we were pleasantly surprised. The resort has an abundance of different animals everywhere such as peacocks and flamingos. We found the nightly entertainment to be a bit on the boring side. Lobby, bingo and karaoke was probably the most prominent of entertainment that we saw. If you're looking to purchase souvenirs, don't do it at the resort or the market. That's local as it is very overpriced . The swimming pools and bars were great as well. Overall, as a whole the resort is great for families.
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Jun 04, 2025
Perfecto
We love the resort, food, amanities and service from our concierge Luis Martinez from lobby beach! His service was amazing! We enjoyed ever moment of it and would recommend this resort to anyone. Would come again! First time Mexico, not our last for sure!
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May 31, 2025
Wedding celebration trip of 20 friends/family ages 14-64
FANTASTIC hotel! We were a group of 20 who visited to celebrate a wedding. All said rooms were clean, food was great with lots of options, pool and drink bar were fun! We were able to get all 20 at a table for Japanese Hibachi thanks to Concierge Wendy, everyone loved it and food was amazing. The newlyweds made arrangements thru Alexia (wedding office) for a special garden dinner one night, they made it SO lovely and intimate, it cost extra but was worth it. Gabriel who lead evening games in the lobby was lots of fun. Iberostar again provided high quality services for a reasonable price!!
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- Pet policy : Pets Not Allowed