InterContinental Hotels PRESIDENTE COZUMEL RESORT SPA

Customer ratings & reviews

TripAdvisor Traveler Rating

2588 reviews

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  Little piece of Paradise in Riviera Maya

  I've stayed in many hotels before and this hotel has just raised the bar! It has that perfect and rare combination of excellent facilities and friendly, responsive service. We stayed as a couple but it's perfect for families as well. Spacious rooms with an excellent breakfast and multiple restaurants to choose from. It's the kind of hotel that makes you just stay and not feel like leaving. Whether you want to enjoy a lazy day by the pool reading a book, go on a scuba diving tour or sip cocktails on a private beach watching beautiful sunsets, InterContinental Cozumel has it all. If you're coming to the Riviera Maya you have to stay here. Thank you to all the team (Sandra, Carla, Eric, Kissel, Hugo, Yoselin) for a memorable stay.

  Jun 11, 2025
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  Beautiful stay!

  Cannot recommend this place enough! Exemplary service from start to finish of our stay. Friendly, delicious food at all the restaurants and cannot state how incredibly clean it was. All staff had a smile on their faces and overall positive feeling within the entire resort. We dove every day so didn't venture much outside of the resort but just AMAZING!

  May 24, 2025
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  Splendid visit to wonderful property

  I spontaneously booked a one night stay to celebrate moving to the Riviera Maya. The ferry from Playa was nice and I was glad to have paid for it through the app. I paid $200 pesos $10 dollars for the cab ride. The resort is splendid. I was upgraded to a room with an outdoor shower which I highly recommend. Lunch at Le Cap was sublime (beautiful prawns over rustic rice). The upgrade did cause a delay for check in but I simply had lunch and changed into my bathing suit for a dip in the family pol overlooking the turquoise waters of the Caribbean Sea. My room was huge, bed comfy, and outdoor terrace splendid. I ended the evening early and slept so well. Breakfast was terrific offering the right blend of Mexican and American classics. I opted for the free breakfast rather than points and was delighted. My only tiny disappointments were not getting the attention of the pool waiters, a late check in, and not being able to check out late as a Diamond member. Small inconveniences for such a nice stay.

  Apr 30, 2025
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  Management Improvements Needed

  Following is the email my husband sent to the Managing Director and the Reservations Director of the Presidente Intercontinental Cozumel. Since neither of those individuals bothered to reply to what my husband wrote, I am posting the email, in its entirety, here. "I am writing as a followup to our stay at the Presidente in January/February 2025. As a frequent guest, I feel that you should receive feedback other than what appears on TripAvdvisor and other social media sites. Following are thoughts and suggestions my wife and I had after our recent visit: As always, we thoroughly enjoyed our stay. Javier at the front desk does an outstanding job, and Mariel was very helpful as well. The property is lovely, and the grounds, beaches and pool areas are well-maintained. Our accommodations were excellent, and the housekeeping staff does an outstanding job servicing the guest rooms and public areas. We also appreciate the convenience of having the ScubaDu dive shop on-site. We did note several maintenance items that we were surprised had not been addressed over the course of our stay: the automatic flushing mechanisms in the women's restroom in the main lobby were not working properly which made the restroom very unpleasant to use. Also, the family pool women's restroom had one toilet that was missing a toilet seat. Neither of these issues were remedied over the course of our 10-day stay, which is substandard for an Intercontinental hotel. In addition, many of the beach lounge chairs are sagging, frayed and stained, and should be replaced. With the exception of one dinner, we took all of our meals at the hotel, either at El Caribeno, Le Cap or Faro Blanco. The menus at all three restaurants are great, and the chefs are very skilled, providing delicious food that is nicely presented. At El Caribeno, we are particularly impressed with Yazmin and the great job she does actively managing the restaurant, training and supervising the servers, interacting with guests and keeping things running smoothly. She is rarely empty-handed, and is extremely diligent and observant of what needs attention at all times. She is a gem. We also especially appreciate the hard work of servers Felipe (who always brought my wife a perfect latte in the morning), Diego, Carlos (new to the hotel), and Oscar. The made-to-order quesadillas are a great addition to the breakfast service. We also truly enjoy the live guitar music at dinnertime. One recommendation we believe would help service would be for ice water to be available to guests on a self-service basis, particularly at breakfast when the restaurant is often very busy. Given that the offerings are buffet style, this seems like a fairly easy thing to add. At Le Cap, we love the food, but believe that the service could be improved with closer management attention. Unlike at El Caribeno, the manager seems to spend a lot of time standing around chatting with the servers. In addition, lively "beachy" music at lunch is perfectly fitting, but at dinner, the overly loud, thumping techno music seems inappropriate for the dinner crowd there, and we find it very off-putting. At both the Caribeno and Cap bars, we feel that the bartenders do not want to, and perhaps do not know how to make proper cocktails; rather they just want to open beers and serve margaritas and pina coladas. When we have ordered cocktails, they act like they are doing us a favor to make them. The bartenders are not very friendly at El Caribeno (despite Yazmin's best efforts), and the guys at Le Cap are downright surly. As an example, on our first night, we ordered gin & tonics and presented the "free drink" coupons we received at check-in, and the bartender was downright hostile in stating that the coupons didn't apply to the drinks we ordered. We would have much preferred to simply buy our drinks than to be treated so rudely. The hotel would sell more drinks if the bartenders put forth more effort and were pleasant to their guests. At Faro Blanco, we always have wonderful meals, and the service by David and the young guy with black glasses (sorry I can't remember his name at the moment) is outstanding. They are very well-trained, accommodating and appropriately friendly and helpful. We have very much enjoyed our many stays at the Presidente, although we feel that, post-renovation, IHG has priced the rooms such that the value proposition is not what it once was. I don't know if this has negatively affected your occupancy rates, but if so, a review of your pricing model might be in order. If you have any questions regarding our observations, please don't hesitate to reach out to me."

  Apr 25, 2025
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  Best place to stay in Cozumel !

  Loved our stay. Me and my son had the best time, that’s why we keep coming back. This hotel is very special and has become our favorite place. We enjoyed all the facilities and the wonderful activities planned for the spring holidays. Thank you to all the kids’ club staff (Keri, Viviana and Angel) you are wonderful, the Concierge and special thanks to Sonia who made us feel at home! Look forward to our next stay.

  Apr 22, 2025