Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $800 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- AquaLobby Bar
- CornwallBuffet
- Es Palau
Gourmet
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- ExodusTheater Bar
- Galleon
Steakhouse
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- HemingwayCigar Bar
- KiniroJapanese
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel. - La Toscana
Italian
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- LuceaSwim-Up Bar
- Port MariaBuffet
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Disco†
- 24-hour front desk
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Disco†
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Nightclub
- Non-smoking rooms available
- Pool
- Poolside snack bar
- Sauna
- Shops and commercial services†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
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Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package.
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Beach
- Direct access to a beach
- Fitness center on-siteFun & Fitness Program
- GeneralOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, bocce, gymnastics and table tennis.
- Motorized Water Sports †
For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Nightclubs
- Non-Motorized Water Sports †
Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic and snorkeling
- PoolThere are 4 pools including an infinity pool and activity pool. This property features a swim-up bar.
- Sauna
- Shopping †
- Spa †
- Steam bath
- Tennis court
- Golf location (onsite/nearby) †
18 Holes, Caddy Required
Unlimited green fees, carts are at an additional charge. ($)
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
10288 reviews
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Feb 10, 2026Don’t trust AAdvantage, trust Roshsne & Christopher
Christopher .Rushsne my butlers at Joia. So we had a week booked in an ocean front butler suite. Paid in full through AAdvantage/hotel. That’s American Airlines travel program. We are platinum Pro with American Airlines, so basically we have very high status. We showed up on our arrival day, the hotel did not have me name. Here we are in another country, hotel booked and paid for, and we are told we don’t belong. Imagine that feeling of sitting in the lobby on hold with AAdvantage and not knowing what you will do for a place to sleep. Well the hotel told me they only have 2 nights available here if I want to buy them, but then I would need to find another place. AAdvantage was no help at all. They said they can cancel my reservation and refund my money I. 2 weeks, and I would lose my miles for booking through them! I now hate AAdvantage, and we have status. Imagine if you didn’t have status? So we booked and paid again for the 2 nights. The next day we spent trying to find another place to stay while trying to enjoy our first day in paradise. Around 4:pm a huge man knocked on my door. His name is Rushsne, he is a mountain of a man. He tells me he is my butler. I told him to go away because I don’t care about butlers or this freaking resort. My anniversary is ruined and I’m trying to find a place to live. 30 minutes later on our way to find food, Roshsne finds me in the hallway and says they would like to offer me the presidential suite for a huge discount. I’m shocked and I. Disbelief, and I tell him we will think about it. So my wife and I talked it over and decided to come out of pocket the money to buy it. Mind you we are $10,000 out of pocket on this 5 day stay now. Then Roshsne tells me he can get me privileged access also for my stay. He stocked my room with everything I requested, then broke my heart and told me it isn’t his building, but his friend Christopher would take care of me. Boy was he right, I ordered room service through Christopher, things not on venue and I had them, my frig was always stocked, bar always full. These two men turned a terrible event into one of my wife and my best trips to the Caribbean. Thank you Christopher and Roshsne for fixing the mistakes made by a billion dollar airline. AAdvantage screwed their status customers in another country, Roshsne and Christopher fixed it! The Scotts
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Feb 09, 2026
Perfect resort in Jamaica!
We came here with another couple and were concerned about the aftermath of 2025 hurricane that hit the island. This Ibrrostar resort had no issues at all! Staff is nice🍾👍. Our butler service was outstanding and very attentive. I would love to come here again next year!
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Feb 07, 20268/10
Experience was great! Our Butlers Andre and Alain were quick and professional. The showers are nice but would have lived a little shelf would have made just storing toiletries easier. The restaurants are open at weird times but the buffet is absolutely amazing.
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Feb 07, 2026
The weather didn’t play ball, but the efforts of the staff made for an excellent time!
We stayed for 7 nights, and although the weather didn’t cooperate, we had a great time. Alain (one of our butlers) made a special effort to ensure we had everything we needed. He organised a beautiful decoration of our room for my wife’s birthday, and was always checking in to make sure we had everything we needed. All the staff were extremely nice, and the whole place had a great vibe.
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Feb 06, 2026
Our Awesome Trip to Iberostar Joia Montego Bay
We needed to escape a very long cold Canadian winter and we chose one of our favourite countries Jamaica. We decided to go and support the folks in Jamaica who were recovering from the recent hurricane. Joia is a five star resort in all respects. Food is incredible. The beach is a great walk. The pools offer everything. And then there are the room butlers. We had Omar and Christopher as our two remarkable butlers. These two fellows were there for us day and night assisting us with every room need we had to reservations, just everything. We will not return to Joia without booking a room with a butler again. Bottom line - come visit this very special place in Jamaica!
- AdvisoryAdults Only Resort.
- AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
- AdvisoryWe are pleased to formally announce the Full Renovation of JOIA Rose Hall for the period of June 1 to November 30, 2026.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- Minimum guest age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
- Pet policy : Pets Not Allowed