Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $800 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Enjoy unlimited rounds of golf at our Iberostar JIOA Hotels in Mexico, Dominican Republic and Jamaica for only $89.00* USD per person per day. Included in your golf experience:
Unlimited rounds of golf
Round trip transfers to and from golf course**
Shared Golf cart
Use of driving range
Drinks and snacks from the beverage cart***
*Payable in local currency, subject to the current exchange rate..
**Iberostar Paraiso Golf Club includes round trip transfers to JOIA Paraiso by Iberostar. JOIA Bavaro by Iberostar Golf Club includes round trip transfers to JOIA Bavaro by Iberostar. Cinnamon Hill Golf Course & White Witch Golf Course include round trip transfers to JOIA Rose Hall by Iberostar.
***Not included in Jamaica.
Resort Details
- AquaLobby Bar
- CornwallBuffet
- Es Palau
Gourmet
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- ExodusTheater Bar
- Galleon
Steakhouse
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- HemingwayCigar Bar
- KiniroJapanese
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel. - La Toscana
Italian
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- LuceaSwim-Up Bar
- Port MariaBuffet
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Disco†
- 24-hour front desk
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Disco†
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Nightclub
- Non-smoking rooms available
- Pool
- Poolside snack bar
- Sauna
- Shops and commercial services†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
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Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package.
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Beach
- Direct access to a beach
- Fitness center on-siteFun & Fitness Program
- GeneralOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, bocce, gymnastics and table tennis.
- Motorized Water Sports †
For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Nightclubs
- Non-Motorized Water Sports †
Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic and snorkeling
- PoolThere are 4 pools including an infinity pool and activity pool. This property features a swim-up bar.
- Sauna
- Shopping †
- Spa †
- Steam bath
- Tennis court
- Golf location (onsite/nearby) †
18 Holes, Caddy Required
Unlimited green fees, carts are at an additional charge. ($)
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
10019 reviews
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May 13, 2025Good Hotel but don't appreciate the used car sales approach
We had never traveled to Jamaica before. Iberostar was a very nice place for our first visit. The resort was clean, well appointed, very good restaurants with a wide variety of foods, we had butlers with our suite and they were fantastic (Omar and Valentine), front desk was friendly and helpful, lots of good seating at both the pool and the beach. Weirdly in Jamaica, the lasagna in the Italian restaurant was some of the best I have ever had. The only real negatives, and what kept me from rating 5 star, was the misrepresentation/lies on both the website and by the concierge related to the spa and golf. The website says that with our suite (the nicest/most expensive suite offered), we would receive free massage credits at the spa and a free round of golf. What we were told after arriving was that the golf wasn't actually free, but was $99 instead of the regular $199. When I referred them to the website, they said, yeah mon, we have been trying to get them to take out the word free, but they haven't yet. Then we were told that the concierge would give us the spa certificates, but he wanted to have breakfast with us to get to know us better. He never showed at the breakfast, but instead we were passed between several fast talking salespeople for the Iberostar club, essentially time share sales. It was a mess and wasted a lot of our time before they finally handed over the spa certificates. Was totally misleading and outright lies! It is making me angry again as I type this. But this aside, the Iberostar JOIA Rose Hall was a good experience for our first trip to Jamaica.
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May 12, 202510/10 Butler Service, shoutout to Ralston and the rest of their awesome team
This was our first time in Jamaica at JOIA Rose Hall and it definitely won’t be the last. It felt like home away from home, but in paradise! Our family was lucky to have a Butler during our stay, they are attentive and compassionate, part of why you feel so at home. Ralston especially was a Butler plus friend all in one. You’d be lucky to have him! We couldn’t have asked for more!
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May 11, 2025
Incredible Stay at Iberostar Joia with Outstanding Butler Service
We had an amazing experience at Iberostar Joia. The resort is beautiful, relaxing, and impeccably maintained. A special thank you to our butlers, Christopher Alianand Andre, who went above and beyond to make our stay unforgettable. Their service was professional, attentive, and truly elevated our entire trip. Highly recommend this resort — and if you get Alain and Andre, you’re in great hands!
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May 10, 2025Beautiful country
Some minimal service issues but overall resort was pretty. Great bartenders and excellent food! Cedric in star prestige was awesome and Sherka was exceptional. Chef Odane was the best chef in the entire resort. He was very accommodating, friendly, fun and such a skilled chef.
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May 09, 2025
Amazing Vacation !!!
We have been to the Grand numerous times.... what a great time we have there. It is honestly our favourite place to be .... the resort is awesome .... but it's the staff that honestly keep us coming back !!! Bassine and Nadika in customer relations are available via email before we arrive if you have any questions, they do a great job making sure our stay is seamless and enjoyable. Don't hesitate to reach out to them. Thank you Bassine and Nadika for being a special part of our wedding. Our arrival to the hotel is always so much fun ... Everyone is greeted so well by the bellhops who take your bags and help you in. This time we thank Sean for the great welcome and great service getting us to our rooms. The front desk girls and Barrington are all so helpful as well ... they do their best to make sure we have a room we will like ... and the check in process is always fun and enjoyable. This visit was extra special because we brought our family as we were getting married on the resort. Our family loved every moment spent there .... Thank you to Marsha-Ann for co ordinating the wedding. She did an incredible job and everything was done so seamlessly, we had nothing to worry about except showing up. There are SO many people that make our stay such a good time. Clive in the mornings at the Lobby bar is so fun, and makes the best espresso martini's. Garry, Andre and Deveon in the evenings all have great personalies and give great service. They are ALL awesome in the Lobby bar and the service we mainly received this trip from Alexia and Amanda while seated was top notch. The rooms are really nice and well kept. The housekeeping staff is simply amazing and on this trip we must say thank you to Tashae' and Sharon for all the great work they do. Along with them a special thank you to butlers Rohan and Gary whom went over and above to make our stay special. Breakfast in the Cornwall buffet is always good .... and the lunch buffet down by the beach every day is great as well. We never go hungry. As for dinners .... They are simply incredible and we are never disappointed. Managers Dovia and Judy do a great job popping in and out of all restaurants making sure service and food is all top notch and everyone is being looked after and happy. Surf and Turf is one of our favorites, Thank you Andrew and Kenloy this last trip for the great service. What has now become one our favourites is the Italian, Stefan the manager goes out of his way to help his staff and to make sure everyone is happy with their meals.Thank you everyone for great meals during our stay. Theolynn, Seon and Anishka at the towel hut are 3 people that also make our day ... they have towels always at hand... floatation devices and sunscreen readily available. They are always so happy and genuine and a pleasure to chat with. The entertainment staff led by Deivy whom has done a great job taking things to a new level. We were thoroughly entertained throughout by all ... thank you especially Angel, Bubbles and of course Smiley. In ending I have to mention the late night fun we had at the small and quiet Hemmingway Bar. The mixologist Michele is one of the resorts best kept secrets. Stop by in the evenings and have an incredible drink. Thank you everyone at the Grand! Carol and Remo
- AdvisoryAdults Only Resort.
- AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- Minimum guest age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
- Pet policy : Pets Not Allowed