These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- Driftwood Bar & Grille
Poolside café with lunch, snacks and tropical drinks.
- Naupaka Terrace Restaurant
Delicious cuisine, casual island ambiance, enchanting ocean and pool views, torch-lit waterfalls, serving breakfast and dinner.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Housekeeping - daily
- Internet services†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Housekeeping - daily
- Internet services†
- Lounges/bars†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service - limited hours†
- Safe deposit box†
- Sauna†
- Spa†
- Business Services†
- Internet Access†
- Banquet rooms & ballroom on-site.
† Fees may apply
- Direct access to a beach
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- Pool
4 swimming pools including 2 lagoon pools and a 75 foot lava tube waterslide.
- Sauna †
- Spa †
- TheatreComplimentary Weekly Welcome Reception and Polynesian Show every Tuesday evening.
- Whirlpool †
- Other Local AttractionsConveniently located close to shopping, championship golf and more.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
3219 reviews
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Jul 01, 2025A tired hotel which you are paying top dollar for!
A tired resort in the process of renovation but still charging top dollar. Our room had a full sea view and in a great location. (4213) But it needed total redecoration as the wall paper and carpets were marked and tired. The internet was sporadic and kept dropping out, and needed the installation of USB charging ports so that people’s phones and electronics can be charged up. Come on this is 2025!! We did receive a letter stating that they were upgrading the internet as part of the renovations….. The air con was good and the room was kept clean by Lerma and her staff. If you leave your doors open you can hear the waves hitting the shore and rocky ledge. The reception staff were generally helpful, but will not let you book a late checkout until the morning of leaving … there is car port parking which is usually rammed full with barriers preventing you using the valet parking area! ( which was quite empty and closest to the hotel) The restaurant served well prepared breakfasts either all in buffet or a la carte menu. They understood gluten-free options and were able to suggest what to have. We ate an evening meal in the restaurant and one in the bar. Both were good and tasty. Again the staff were friendly and helpful. The pool area is particular spotless with several pools to choose from and set out with 5 waterfall and a slide. The beach is small and behind a rock ledge which can be seen at low tide. No effort was made at all to use the beach or keep it clean and tidy. It is covered with driftwood, rocks and micro plastic. If you are lucky you may see a seal or turtle on the beach. It is NOT a swimming or snorkelling beach ! Its location is near to the airport, but we did not hear any aircraft noises. Just be aware that there are additional charges to stay here: Resort fee + tax per room per night Car parking nightly charge + tax ( should be part of your nighty charge or resort fee) Valet parking = US$10 added to nightly charge. Early check in before 4pm = $50 + tax Late check out = US $ 25 + tax per hour For a 4 night stay this added $ 493.08 to our bill with no food or beverage charges being taken into account. Don’t forget the tipping of the hotel staff at 20% -25% as though you haven already paid enough! At that level you are virtually paying their wages!! Big Al’s Top Tips If booking through a travel agent remember the additional charges for early check in and late check out, as this cost us an additional $200 + tax…. Particularly when linking flight times to your stay. A lot of people ordered food into the hotel as it was cheaper than their prices! Don’t use this hotel if you want a beach resort and able to swim in the sea! Follow me for more travel tips around the world.
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Jun 30, 2025Wonderful stay
Elsa very kind and was great at her job. She would clean our room very thoroughly and she should teach a course on how to make a bed. She is very talented. The hotel swimming pool is wonderful 2 hot tubs with different heat. 3 or 4 large pools with waterfalls. The only thing I had an issue with was parking. $30 a night, I thought that was excessive, but other than that wonderful resort and beautiful island. Will be coming back in the future.
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Jun 28, 2025
GREAT TIME!
the staff, the views, the food was all wonderful. we had Frank for our breakfast waiter nearly every day and he was wonderful. our housekeeper Elsa was also great. Holly at Shutters was terrific and we hope to see them again sometime. the resort was perfect.
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Jun 24, 2025
Awesomeness Place
Let me tell you, Saddie at the front desk is one of the most kind, professional and attentive . She was awesome! My daughter and I were celebrating her 12th birthday and when we entered our room it was filled with birthday ballon’s and a two tiered cake make of towels and rose petals. My daughter was overjoyed and she felt so special. Thanks for making this trip special for my daughter and I
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Jun 22, 2025
Great experience
Great service. Pool needs more umbrellas for sure. Food very good. An extra recognition of Leyland in the Shutters Bar. He is the perfect example of someone who understands how to deliver a consistent high level of service. Leyland is a tremendous asset for your operation. He is engaging and personable. Bravo to Leyland!!
- AdvisoryA mandatory hotel-imposed Resort fee of $25 plus tax per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change without prior notice. For a detailed description of what is included in the mandatory fee, please see hotel policies. This fee will NOT be accessed whenever someone is in quarantine whether for an extended period or for several days.
- AdvisoryMinimum self-parking fee of $29 + tax nightly parking fee will be charged by the hotel. This fee is tiered by hourly increment and collected by the hotel. The fee amount is subject to change without prior notice. Guests that are in quarantine are not allowed to rent a vehicle so this fee will not be accessed either.
- Check in: 4:00 PM
- Check out: 11:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
- Beachfront Yoga Classes Tuesdays, Thursdays, Saturdays & Sundays from 7am - 8am
- Cultural activities
- Weekly E Komo Mai Reception
- PressReader – Access to over 7,500 newspapers & magazines (download app or visit pressreader.com)
- 10% discount on 90-minute treatments at Hawaiian Rainforest Spa
- $25 Activity Credit per room at the Concierge desk
- Wi-Fi throughout Resort, including Guest Rooms
- Access to Fitness Center
- In-room Safe
- Local & Toll-Free Calls
- Access to Business Center
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Pet policy : Pets Not Allowed