These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- BAREFOOTSnack bar on the beach. Offering a selection of exquisite dishes that provide all the energy you need to enjoy fantastic Bavaro beach.
- BAZAARFood truck and buffet station with modern menu. Cuisine type: American diner/buffet. (*) Opening winter 2019.
- Cape NaoBeachside a la carte restaurant, open for lunch and dinner. Exclusive for The Level.•Meals Served: Lunch | Snacks | Dinner.•Menu Type: A la carte•Reservations: Not Required
- HOKKAIDO ($)A vivid reflection of Japanese cuisine and tradition on your plate. Hokkaido exudes a genuine Asian air, from the moment you cross the outer bridge and plunge into the delicious world of teppanyaki or sushi. Enjoy a refreshing cocktail in the chill-out room while your dishes are made and come prepared to enjoy an incredible experience of live cooking in the purest Japanese style.
- LA HACIENDAJust like on a Hacienda ranch, where the essence of Tex-Mex cuisine is enjoyed and savored in every dish. The Mexican chef prepares all the nachos, fajitas and chili con carne that everyone loves so much. Although traditionally spicy, the dishes are also suitable for more sensitive taste buds.
- MERKADOOcean front buffet restaurant.
- O GRILLESnack bar inside the Splash Park with picnic-style seating.
- RIVIERAAll-day buffet or a la carte service for lunch and dinner. This exclusive restaurant offers the finest international cuisine. Be surprised by the chef's recommendations and enjoy a pleasant evening in a stunning setting next to one of the swimming pools. *Reserved for The Level guests.
- RossoItalian cuisine•Air-Conditioned•Meals Served: Dinner•Menu Type: A la carte•Dress Code: Footwear Required | Ladies Semi-Formal | Long Pants Required | No Swimsuits | No Beachwear
- RumbaInternational buffet offering the perfect blend of flavors with stunning sea views.• Meals Served: Breakfast | Lunch | Dinner.• Menu Type: Buffet• Reservations: Not Required• Cuisine Type: International• Dress Code: Footwear Required | No Swimsuits
- TauroGrill to share the best cuts of meat with family and friends.•Air-Conditioned•Meals Served: Dinner•Menu Type: A la carte•Reservations: Not Required•Cuisine Type: Grill, meat•Dress Code: Footwear Required | Long Pants Required | Ladies Semi-Formal | No Beachwear | No Swimsuits
- TaurusMediterranean restaurant where you can sense the essence of the regions as soon as you walk in. Savor the tastiest traditional meat and fish dishes accompanied by an exquisite full-bodied
wine and make your dinner an unforgettable experience. - Various Bars & LoungesBars:
• Pool Bar: Offering poolside refreshment.
• Bargaritas: Casual bar with a friendly and entertaining atmosphere.
• Sapphire Bar: Modern and elegant holding bar, located between Tauro and Rosso.• Bar At Rumba: Casual bar with privilege's views of Bavaro beach.• Bar At Riviera: Exclusive to the level, located at Riviera restaurant.
- Casino†
- Children welcome
- Elevators
- Gift/News stand†
- Laundry/Valet service†
- Medical Facilities Service†
- Room service†
- Safe deposit box†
- Spa†
- Business Center†
- Meeting/Board Rooms†
- Wireless Connectivity†
- Please contact the hotel for additional information.
† Fees may apply
- Basketball court1 basketball court: complimentary equipment available; lit for evening plays ($), lessons ($).
- Children's program, onsite †Kids Club open for children from 8 months to 13 years; swimming pool, playground slides, protected garden area for playing volleyball and football, billiard and Ping-Pong tables, restrooms for babies, videogames room, mini buffet, and activities program organized by age.
- Kayaking †
- Motorized Water Sports †
- Non-Motorized Water Sports †Non-motorized sports included: kayaks, canoes, windsurfers, water bikes, snorkel gear, and scuba diving tryouts.
- Pool
4 swimming pools
Splash Island WaterPark
- Spa †Yhi Spa & Wellness Center ($): sauna, steam room, Jacuzzi, beauty salon, indoor and outdoor massage therapies, facials and special body treatments.
- Tennis court7 tennis courts
- Volleyball †beach and water volleyball
- Golf †Nearby 18-hole world-class championship golf course, Cocotal Golf & Country Club; complimentary green fees. Golf cart rental is mandatory ($). Rental clubs are available ($).
50% OFF the Regular Green Fee with golf cart included.
- Palma Real Shopping VillageThis prestigious shopping center offers more than 45 international and local brands, restaurants, bars, banks, a supermarket and a pharmacy.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
7440 reviews
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Jun 14, 2025...
Johnny Cedeno was a courteous, professional service. Excellent service I love it here Rivera was excellent food, Mercado excellent food
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Jun 14, 2025Worst hotel ever
Far from a 5 star hotel - wouldn’t even rate as a 2 star. Deluxe room - very delusional - mould, rust, very tiny bathroom - small wardrobe with no doors they have hung a net curtain instead, paint on furniture and the standard of the decorating is awful - sofa upholstery filthy, very tired and outdated, furniture on balcony broken can’t sit on it, broken floor tiles in room, loose sockets, light switches don’t work, air conditioning sounds like an aeroplane Restaurants - main restaurant needs updating, food inedible, cold and congealed, left overs from night before for breakfast next day - juice is warm as there is no cold facilities Reception - waited an hour to get checked in, staff slow and unfriendly - nothing else to say about it The grounds are huge and not enough gardeners to keep it up to standard, pathways are trip hazards - do not entertain coming here if you are not mobile and there is a sewerage stench throughout complex There are cats and peacocks everywhere There is no rep for this hotel everything is done via tui app chat - waiting to be moved to a different hotel DO NOT WASTE YOUR MONEY ON THIS HOTEL
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Jun 12, 2025Fantastic vacation!
Fantastic vacation overal! The various restaurants are excellent except The Quimera that is supposed to be the top one since it's strictly reserved for The Level customers. At Quimera, the lunch is excellent but you better select another restaurant for breakfast and dinner. Rooms are clean and comfortable! The majority of the staff works very hard to insure a perfect vacation. Special thank you to the following people for the excellence of their service: Pedro - Supervisor Gilberto - Concierge Maria Blanco - Server at the Barefoot restaurant Adrianna & Felix - Servers at The Level pool bar Delhi - Wine server in various restaurants Benjamin Victoria - Server at the Barefoot restaurant Randal, Octavio & Anabely - Servers at the Barefoot restaurant
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Jun 12, 2025
Vacation with my partner
Amazing trip. Our concierge was Jesus, he was super helpful, he texted us everyday, booked us a restaurant everynight and always caught up with us throughout the day. Perfect hotel, definitely coming back🤍
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Jun 12, 2025
The best holiday we’ve ever been on
Jesus Merejildo was very helpful, couldn’t ask for a better concierge, would highly recommend. Was very polite and made sure our stay at Meliá Caribe was the best.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 21
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.