Guests will receive the following per person per day:
- One full American Breakfast Buffet at Café Soleil Breakfast Dining Area
- One three course dinner at any of our restaurants except Pasion by Chef Myrta restaurant, The Market and Room Service.
- Unlimited non-alcoholic beverages including coffee and tea during the time of food consumption.
Important information: Restaurants are based on availability and hours of operations are subject to change. Children age 3-12 years of age (50% discount)
Guests will receive the following per person per day:
- One full American Breakfast Buffet at Café Soleil Breakfast Dining Area
- One lunch at Wet Grill
- One three course dinner at any of our restaurants except Pasion by Chef Myrta restaurant, The Market and Room Service.
- Unlimited non-alcoholic beverages including coffee and tea during the time of food consumption.
Important information: Check in day the meal plan starts with dinner and day of check out ends with breakfast.Restaurants are based on availability and hours of operations are subject to change. Children age 3-12 years of age (50% discount)
Guests will receive daily buffet breakfast at Café Soleil.
Resort Details
- Cafe SoleilFeatures International dishes with a Caribbean influence. Serving breakfast, lunch and dinner.
- Nami Asian BistroOffers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
- Pasion by Chef MyrtaTaste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
- TempoContemporary Italian-Mediterranean cuisine.
- Various Lounges/Bars- Avenue Bar
- Martini Bar
- CoCo Lounge
- Wet Pool Bar & Grill
- Royal Service Exclusive Pool Bar
- Deluxe Room Garden Views
Bedding: 1 King bed or 2 double beds
Occupancy limits: 3 adults, 2 children, 4 total. No children allowed with 3 Adults. Maximum child age for sharing beds is 16 years old.
Maximum of 2 children through age 16 stay free in existing beds with at least 1 adult.
View: Garden
This oversized junior suite decorated in the tones of the Caribbean and conditioned with fine mahogany furniture features large sliding glass doors allowing natural light to filter through the guestroom and ample lighting illuminates tranquil evenings. All junior suites have a small sitting area for guests to relax or entertain.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Cable television
- Coffee/Tea Maker
- Desk
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe
- Telephone
- The Level Junior Suite Gardne View
Bedding: 1 King bed or 2 double beds
Occupancy limits: 3 adults, 2 children, 4 total
Maximum of 2 children through age 16 stay free in existing beds with at least 1 adult.
View: Garden
A touch of class awaits you in Red Level. These elegant guestrooms feature a spacious sitting room that is decorated with classic details. Each room is conditioned with exclusive amenities and benefits only available to Red Level guests.
Additional Amenities: Butler Service, Private Check-in & Check-out, Daily full breakfast, Access to Red Level Lounge with Internet and coffee complimentary services, and Complimentary daily Happy Hour (house brands).
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Cable television
- Coffee/Tea Maker
- Desk
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe
- Slippers
- Telephone
- The Level Junior Suite Ocean View
Bedding: 1 King bed or 2 double beds with sofa bed
Occupancy limits: 3 adults, 2 children, 4 total
Maximum of 2 children through age 16 stay free in existing beds with at least 1 adult.
View: Ocean
The Red Level Sea View Junior Suites offers contemporary elegant decor with a Caribbean flair featuring well-appointed interiors, a spacious combined living and sleeping area, sliding glass doors, an armoire, marble floors, pine wood furnishings, and oversized marble bathroom.
Additional Amenities: Butler Service, Private Check-in & Check-out, Daily full breakfast, Access to Red Level Lounge with Internet and coffee complimentary services, and Complimentary daily Happy Hour (house brands).
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Cable television
- Ceiling fan
- Coffee/Tea Maker
- Desk
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Safe
- Slippers
- Telephone
- The Level Junior Suite Ocean Front
Bedding: 1 King bed
Occupancy limits: 2 adults, 2 children, 2 total
Maximum of 2 children through age 16 stay free in existing beds with at least 1 adult.
For travel effective 12/20/15: Occupancy limits - 2 adults, 1 child, 3 total
View: Sea
Accentuate your stay with the exclusive benefits assigned to Red Level Seafront Junior Suites. This suite opens features décor blanketed in warm, tropical color tones.
Additional Amenities: Butler Service, Private Check-in & Check-out, Daily full breakfast, Access to Red Level Lounge with Internet and coffee complimentary services, and Complimentary daily Happy Hour (house brands).
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Jacuzzi
- Safe
- Slippers
- Telephone
- Premium One Bedroom Suite
View: Pool
Bedding:2 full beds
Occupancy limits: 3 adults, 2 children, 4 total. No children allowed with 3 Adults. Maximum child age for sharing beds is 16 years old.
Maximum of 2 children through age 16 stay free in existing beds with at least 1 adult.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Kitchen supplies
- Kitchenette
- Safe
- Shower
- Telephone
- TV
- Premium One Bedroom Master Suite
View: Garden
Bedding:1 King or 2 full beds. Requests not guaranteed
Occupancy limits: 3 adults, 2 children, 4 total. No children allowed with 3 Adults. Maximum child age for sharing beds is 16 years old.
Maximum of 2 children through age 16 stay free in existing beds with at least 1 adult.
- Air conditioning
- Alarm clock
- Bathtub
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Kitchen supplies
- Kitchenette
- Mini Refrigerator
- Safe
- Shower
- Telephone
- TV
- The Level Ocean Front Villa
Bedding: 1 King bed
Occupancy limits: 2 adults, 0 children, 2 total
No children are allowed in this room category.
View: Ocean
Catering to the most discerning guests, these luxurious appointed Ocean Front Villas offer the ultimate in privacy. Set among exotic flora and fauna, each has been built in complete harmony with the lush and tranquil beauty of their natural environment. Located on the ground floor these richly appointed private villas feature opulent interiors and spacious separate areas for relaxation and entertainment. The Villas feature sliding glass doors leading to a furnished patio with direct access to the ocean, a private plunge pool, and a landscaped courtyard with an outdoor stone shower lined with tropical plants.
Additional Amenities: Butler Service, Private Check-in & Check-out, Daily full breakfast, Access to Red Level Lounge with Internet and coffee complimentary services, Complimentary daily Happy Hour (house brands), and Access to adults-only private pool with Bali beds.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Cable television
- Ceiling fan
- Coffee/Tea Maker
- Desk
- Hair Dryer
- Internet access*
- iPod docking station
- Iron
- Ironing board
- Jacuzzi
- Safe
- Slippers
- Telephone
- 24-hour front desk
- 24-hour room service*
- Accessible facilities
- Accessible rooms
- Airport shuttle service*
- ATM/Cash machine*
- Babysitting,Offsite*
- Baggage hold*
- Bell staff/porter
- Business services*
- 24-hour front desk
- 24-hour room service*
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service*
- ATM/Cash machine*
- Babysitting, Offsite*
- Baggage hold*
- Bell staff/porter
- Business services*
- Children programs*
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand*
- Golf*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: European Plan*
- Non-smoking rooms available
- Parking*
- Pool
- Restaurant*
- Room service*
- Safe deposit box*
- Sauna*
- Spa*
- Tennis court*
- Tour/sightseeing desk
- Valet parking*
- Wakeup service
- Water sports*
- Business Services*
- Internet Access*
- Please contact hotel directly for packages & pricing.
* Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite *
- Direct access to a beach
- Fitness center on-site
- Golf location (onsite/nearby) *A 36-hole course is available.
- Hot tubThere is an outdoor hot tub.
- Non-Motorized Water Sports *Snorkeling
Paddle boats
Kayaks
Aqua-trykes
Windsurfing
Canoes - PoolThere are 3 pools on-site. This property has swim-up bars.
- Sauna *
- Spa *
- Steam bath *
- Tennis court *There are 3 tennis courts on-site.
- On-site EntertainmentLive daily entertainment
Karaoke
Theatre
Theme parties (additional fees apply)
- Old San JuanApproximately 40 minutes from hotel.
* Fees may apply
Property information
Customer ratings & reviews
TripAdvisor Traveler Rating
4100 reviews
-
Nov 04, 2026Location
Very remote with nothing around it, unless you take an uber
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Nov 01, 2026Relaxing vacation
The Hyatt was a great experience. Everyone was so nice. The views were great. The room exceeded my expectations. Will definitely be back!
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Nov 01, 2026
Really nice place, but overpriced for what it is.
Beautiful place, watch out for the golf carts driven by personnel, which are going unnecessarily fast. Interestingly, we couldn't get a ride to our car before checking out despite 4 phone calls... Dining is great, but really overpriced. Breakfast buffet is over $40 per person, a cocktail over $20...
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Oct 28, 2026
Great experience
We had a wonderful time at the Hyatt Regency Grand Reserve in Puerto Rico! The resort was clean, the location was beautiful, and everyone there was helpful and very kind.
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Oct 26, 2026
Grand in every way
From check-in to all the resort, everything was exceptional. High five to Ashley at the front desk, so welcoming and friendly. The breakfast buffet (although a bit expensive) was delicious with a huge variety to choose from. The pools are fantastic. Rooms very spacious and confortable. Definitely would stay again
- AdvisoryThe destination of Puerto Rico is non-smoking in all public areas including hotel/resort grounds. Some hotels may still have smoking designated guestrooms and may allow smoking on the beach.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 21
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed