Resort Details
- El MercadoBuffet restaurant featuring international cuisine with show cooking.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Ice-Cream ShopA range of flavours and toppings.
- Italian RestaurantÀ la carte Italian restaurant with terrace.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops, or barefoot. We ask that gentlemen please wear shirts with sleeves.
- MargaritaÀ la carte Mexican restaurant with terrace.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Mike´s CoffeeSpecializing in tea, coffee and pastries, as well as a wide selection of smoothies and milkshakes, ideal for cooling down when the weather gets hot. It also has a pleasant terrace.
- Pez DamaBeachside restaurant exclusively for El Beso guests, with a tropical atmosphere and Caribbean cuisine. It serves a buffet lunch during the day and an à la carte menu at night, featuring Brazilian and Peruvian specialities.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves.
- Restaurant Villa MarinaBeachside restaurant with a tropical atmosphere and Caribbean cuisine. During the day, it serves snacks and a buffet lunch.
Dress rules: to ensure a pleasant atmosphere in our restaurants, swimsuits, flip-flops and bare feet are not allowed. Gentlemen are asked to wear a short-sleeved T-shirt. - Route 66À la carte restaurant specializing in American BBQ food with terrace.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - SakuraRestaurant with Teppanyaki grill. It has a terrace with sushi bar.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - Steak HouseÀ la carte restaurant specializing in cuts of meat with terrace.
Dress code: to ensure a pleasant atmosphere in our restaurants, we do not allow guests to enter if they are in swimwear, flip flops or barefoot. We ask that gentlemen please wear shirts with sleeves. - TeatroHotel theatre
- Various Bars / loungesDISCO
PIANO BAR
SNACK BAR DAISY
LOBBY BAR
- 24-hour front desk
- 24-hour room service†
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Car rental desk†
- Casino†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- 24-hour front desk
- 24-hour room service†
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Car rental desk†
- Casino†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Medical Facilities Service†
- Pool
- Spa†
- Tennis court
- Wireless internet connection in public areas
- Please contact hotel directly for pricing and available packages.
† Fees may apply
- Bowling alley
- Children's program †
Younger guests can maximize their fun with the Daisy Club, which features a full program of activities for children aged 4–12. The Daisy Club is led by our team of professionals and accompanied by our mascot, Daisy.
- Water park
- Playground
- Games room
- Daytime and night-time activities
- Music and shows
- Minidisco with the Daisy mascot
- Direct access to a beach
- Fitness center on-siteOpen 24 hours.
- Gambling †
Casino.
- Hot tub
- Pool4 swimming pools, and a family area with a water park.
- Spa †
Featuring Despacio Spa Centre, the perfect venue for relaxing your mind and revitalizing your body. On-site amenities include:
- Hydrotherapy circuits
- Jacuzzi, sauna and steam baths
- Beauty salons
- Relaxation areas
- Massage services (try our outdoor massages!)
- Personalized health and beauty treatments (body and face)
- Sports court onsiteOn-site, multi-sport court
- Teen programs †Our Teen Club features an extensive program of sports, games and activities aimed at young people ages 13–17. Video games are available.
- Tennis court2 tennis courts.
- Theatre †
- Water activities †Our water park features a lazy river with a gentle current, ideal for relaxing and letting go. A family area, featuring a water park for children, is also located on-site.
- Diving †Diving excursions.
- Fishing †Fishing excursions.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
9162 reviews
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May 12, 2025In the dark!
We are on day two of our trip here. Unfortunately, we have had no power in our room since we checked in. We have contacted the front desk 7 times and it still has not been fixed. Can't charge anything, no tv, can't shower and contine to sit in the dark. To top it off our mini fridge doesn't work and we've had warm drinks in our room. Hopefully, they will assist soon. Posting here to get their attention.
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May 12, 2025entertainment
stephany was providing amazing service, she gave us a ball and a net so that me and my family were able to play volleyball and we enjoyed it a lot. She overall made our experience much much better and her service was excellent. The service here was amazing and the pool and hotel were also amazing.
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May 12, 2025Great resort and amenities, food (not so much)
I’m giving this resort 4 stars—mostly because of the food. While the property itself is beautiful and the service in many areas is excellent, the dining experience doesn’t quite live up to the rest of the hotel. We booked the Privilege service, which includes a personal butler and several added perks. The staff genuinely tries to ensure you’re well taken care of, and the added touches like the reserved beach area and premium bar access are a plus. A special shoutout to Justina and Jhon, who gave us outstanding service at the pool—they were friendly, attentive, and really elevated our stay. Now for some honest insights: • Steakhouse: Make reservations early. We waited almost an hour for our food. The appetizers were underwhelming—the shrimp cocktail was literally shrimp coated in mayo and relish, which was unappetizing. The steak was overcooked and wrapped in undercooked bacon. The only side options were mashed potatoes or fries—no vegetables, sauces, or variety. We ended up leaving and going to the buffet. • Buffet: It was just okay. Some items, like the white rice, weren’t fully cooked. This was a trend across several restaurants: limited options and inconsistent food quality. At the Margarita restaurant, the chicken enfrijoladas were decent, but the tacos al pastor were a letdown—served on flour tortillas, which is far from authentic. • Pools & Swim-up Room: This was a highlight! The pools were beautiful and well-maintained. Having a swim-up room was worth every penny—especially since the main pools close at 6 p.m., the private swim-up gave us more time to relax in the water. The pool bar was great, and service was prompt. • Spa: The massages were excellent—highly recommend booking one. However, we never saw a proper sauna or clear spa amenities beyond the massage room. Still worth it for relaxation. • Grounds: The resort is huge, so expect a lot of walking. There are golf cart shuttles, but their schedule is unpredictable, which was inconvenient at times. • Shops: Everything closes at 10 p.m., which felt early. It would be helpful if stores stayed open until midnight for late-night needs. • Tipping: Be prepared to tip often. Service noticeably declined when tips weren’t given consistently. • Beach: The main beach is rough and not swimmable—lots of rocks and strong currents. There is a smaller, quieter beach near the El Beso section that could be great if they cleaned up the seaweed and trash—it has potential. • Location: The resort is far from major attractions, so it’s not ideal if you’re looking to explore or go sightseeing. However, it’s a good option for families, with dedicated kids’ areas and adult-only sections. • Time-share pitch: Be aware—they will try to get you to sit through a time-share presentation that can take 1–4 hours. We were lucky to avoid it. In summary, it’s a beautiful resort for relaxing, especially if you want to stay on property. We had a good time and appreciated the small touches from staff like Justina and Jhon. Also Alexander for helping with surprise cake for the husbands birthday!
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May 11, 2025
Great time at the beach, loved it!!
The best part of my stay was spending my days at the beach. I stayed in the Privledge section & reserved a cabana daily right next to the bar. I really appreciate our waiter, Marckendy. He made our time at the beach very enjoyable. He suggested drinks, which in now one of our favorites. His service stood out amongst everyone else. When they didn't have mango at the beach bar for our drinks, he walked to another bar & came back to surprise us with the drinks we wanted. Special kind of guy!! If you are visiting Ocean El Faro & staying in the Privledge section, look for Marckendy on the beach. He'll remember you for your entire stay, what you enjoy & take care of you. Have fun, we did!!
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May 11, 2025
Fantastic holiday. Start to finish.
Beautiful setting. Fabulous pools. Food mostly very good. Beach and lagoon was beautiful. Fantastic drinks package. Entertainment every day Lots of a la carte restaurants to try. Wonderful staff who need a pay increase. Carlos from animation is fabulous Great adults only sections
- Check in: 2:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
The hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.