Resort Details
- Various Bars
NEST Enjoy a refreshing organic beverage during the day and come back at night for an alluring cocktail to end the day the right way.
GINGER This bar is the epicenter of the social scene, where guests enjoy delicious cocktails al fresco.
MAMA & JUANA An iconic pool bar centered around the intriguing mixes of rum and sugar.
NUBE Offering a fresh and artistic take on cocktails and libations for guests to enjoy a welcoming experience .
- Various Restaurants
ORIGEN International buffet inspired by the gourmet markets around the world.
SAL A modern steakhouse offering great selections for everyone’s palate.
TORI Asian cuisine, complete with sushi bar, teppanyaki and robatayaki table for a full sensorial dining experience.
MANGÚ BY LEANDRO DIAZ Dominican culinary experience by the renowned Dominican chef, Leandro Diaz.
CANNOPI The perfect place for a family get-together to enjoy fresh grilled items and kid-friendly foods, right by the waterpark.
LEMON FISH Upscale signature ceviches, tiraditos, pokes and tartars, paired with specialty wines and cocktails.
AGUAMARINA One of the most exclusive beach clubs in the Caribbean. Offering a seasonal menu for lunch and dinner.
KICKS Sports bar featuring multi-sport events, offering all the essentials, traditional bites, draft beers and games.
AMOR DE MAR A contemporary and informal dining experience reserved exclusively for Circle members.
- 24-hour front desk
- Children programs
- Elevators
- Exercise gym
- Restaurant†
- Spa†
† Fees may apply
- Children's program †Every day they learn something new. Curious as they are, our little guests will have a very special space prepared just for them. The Kids Club will surprise your children’s minds and creativity to keep their inquisitiveness alert. In addition, you will find a zone to share activities with your little ones, whether is a dance class, a yoga class or mindfulness session, this is a time to bond.
- Fitness center on-siteFor those who make fitness an integral part of life, even when on vacation. The Circle Studio has everything you need to put your discipline and willpower to the test. With world-class equipment and a well-rounded programs, guests will be able to continue challenging their wellness goals
- Pool
- Spa †The goal at the MAIA Signature Spa by Natura Bissé is to restore your natural serenity and relaxation levels, typically diminished by overwhelming daily routines and chronic stress, by applying revitalizing treatments to your body and soul. The perfect way to re-engage with your inner self is to feel and look your best. In order to accomplish the gift of wellbeing, we sought after a world-renowned spa brand to offer to our guests. Natura Bissé, was born in 1979, and entered the professional cosmetics market with products that targeted various skin needs.
- Water activities †Nonstop splashing and gliding through water slides is just what Blast! is all about. The best place in the resort for kids, fun and plenty of smiles - you totally don’t want to miss this.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
3153 reviews
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Jan 07, 2026Terrible Service and Value
This was my 3rd time at this Paradisus location (first two were at The Reserve - now called Zel, and this time at Grand Cana, previously called the Grand Reserve). We paid a large premium for a swim-up room. The Good - room was good, the patio was great with access to a long common pool great for swimming lengths. The common areas were very clean, grounds were beautiful and well kept. The Bad - the resort is not a well-run operation. I noticed a significant deterioration in service, food quality from the last 2 times. The App to order room service did not work, the front desk knew about this and suggested I call from the room. The room phone did not work - I complained 3 times about it to the front desk concierges - took 4 days to fix it. The resort ran out of beach towels daily. Since the room was a swim-up you would think they would provide beach towels. Nope - just the first day - never got any more even though requested multiple times. Buffet was just Ok, not a premium level. Common to see lack of replenishment of food items even though never that busy. Individual restaurants all featured additional costs for "premium" menu items - not cool when you are paying $1500 USD per day for 3 people in 1 room to stay there for the "all-inclusive package". Beach service was intermittent, ran out of many drinks - no Aperol Coke Zero etc. The beach lounges area was very dirty by the end of the day - lack of cleaning of used cups,, food items etc. One evening a group of young kids playing soccer inside the main lounge areas outside the buffet. I got hot with a ball. No staff in sight in the evening to stop this. Complaints to staff not addressed - lots pf passing the buck . Not worth the money. And some unintentional comedy - i got a customer service email after i checked out from addressed from the "Manager" of the hotel. I looked her up on LinkedIn. She left the company in May. Does the Melia head office in Spain really know whats going on here?
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Jan 06, 2026Terrible service. Not 5 stars.
I do not recommend. After staying in multiple 5 star resorts this is definitely not one. Service was terrible. By far the only ppl that saved this resort was Anthony at Mangu for LUNCH and the staff at the pool bar. Besides these mentioned, all other staff members were unkind and inattentive. It was like we were bothering them with simply requests like “can I get a juice, or a bottle water, a beer possibly” We couldn’t get reservations for any of the restaurants besides one evening at Mangu, which was a disaster. Staff simply ignored our table and food came after 2 hours, mind you our 11 month old at that point was cranky and hungry. I had to ask for our food for it to finally come at 9:30pm. Our reservation was at 7:30pm - it was empty so no reason for the delay or simply ignoring our table. My margarita came with no ICE and WARM, my kids orange juice never arrived. We were always tipping and being nice. This was the first time that we complained because it was unacceptable. This is just ONE example of how terrible service was at this resort. One positive note - room was nice! I had a late check out at 4pm, however, our bracelet stopped working at 12pm, and I had to wait about 30 mins to deal with it, missing lunch with my 3 kids before we left. For a 5 star hotel, this place falls short from it. Also the complete lack of information is unfortunate. We had “family concierge” our concierge was not very attentive or helpful. We were never introduced to this person until late on the 2nd day of our arrival because I actually had to go look for him. Just overall very unfortunate! Won’t be coming back.
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Jan 05, 2026
Beautiful property very attractive if you don't mind loud music late at night
Lots of options for kids, beautiful pool and beach, friendly staff, food reasonable, rooms excellent, service uneven, nearly impossible to secure reservations at specialty restaurants, loud music from hotel lobby every night till after 10 or after 11 makes it impossible to retire before the music stops, it pervades every room in the resort
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Jan 05, 2026
Save your money
The concierge service was not worth it. A la carte restaurants were poor at best, orders were always wrong and food was sub-par.
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Jan 05, 2026Fabulous
We had a great time and the staff was excellent. They were very helpful and friendly. Very committed to our needs.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 21
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
• Dogs of all sizes and ages are welcome to stay.• Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa, indoor pools, fitness areas, and buffet and show-cooking areas.• In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash.• Dogs will enjoy services from the moment they set paw in reception, where we will welcome them with a bowl of fresh water and a surprise welcome gift.• Natural dog food is available upon request through Room Service.• Access a local digital guide highlighting nearby pet-friendly services and attractions.