Resort Details

Dining
OnSite Dining
  • Various Bars

    o NEST Enjoy a refreshing organic beverage during the day and come back at night for an alluring cocktail to end the day the right way.

    o MAMA & JUANA This bar is the epicenter of the social scene, where guests enjoy delicious cocktails al fresco

    o RUM & JULIET, An iconic pool bar centered around the intriguing mixes of rum and sugar

    o NUBE Offering a fresh and artistic take on cocktails and libations for guests to enjoy a welcoming experience.

  • Various Restaurants
    o ORIGEN International buffet 
    o KARNICA A modern steakhouse 
    o TORI Asian cuisine, complete with sushi bar, teppanyaki and robatayaki table for a full sensorial dining experience
    o MANGÚ A refreshing take on Caribbean cuisine, 
    o CANNOPI The perfect place for a family get-together to enjoy fresh grilled items and kid-friendly foods, right by thewaterpark
    o MACHU Upscale signature ceviches, tiraditos, pokes and tartars, paired with specialty wines and cocktails
    o ALULA One of the most exclusive beach clubs in the Caribbean. Offering a seasonal menu for lunch and dinner
    o RUBI ROCKS Sports bar featuring multi-sport events, offering all the essentials, traditional bites, draft beers, and games.
On-Site Amenities
  • 24-hour front desk
  • Children programs
  • Elevators
  • Exercise gym
  • Restaurant†
  • Spa†

† Fees may apply

On-Site Recreation
  • Children's program †
    Every day they learn something new. Curious as they are, our little guests will have a very special space prepared just for them. The Kids Club will surprise your children’s minds and creativity to keep their inquisitiveness alert. In addition, you will find a zone to share activities with your little ones, whether is a dance class, a yoga class or mindfulness session, this is a time to bond.
  • Fitness center on-site
    For those who make fitness an integral part of life, even when on vacation. The Circle Studio has everything you need to put your discipline and willpower to the test. With world-class equipment and a well-rounded programs, guests will be able to continue challenging their wellness goals
  • Pool
  • Spa †
    The goal at the MAIA Signature Spa by Natura Bissé is to restore your natural serenity and relaxation levels, typically diminished by overwhelming daily routines and chronic stress, by applying revitalizing treatments to your body and soul. The perfect way to re-engage with your inner self is to feel and look your best. In order to accomplish the gift of wellbeing, we sought after a world-renowned spa brand to offer to our guests. Natura Bissé, was born in 1979, and entered the professional cosmetics market with products that targeted various skin needs.
  • Water activities †
    Nonstop splashing and gliding through water slides is just what Blast! is all about. The best place in the resort for kids, fun and plenty of smiles - you totally don’t want to miss this.

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2736 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible customer service

    I have never left a bad review before, but this experience deserves it. It was the worst customer service we have ever experienced and we are pretty easy going. Overall the hotel was ok - pools were nice, food was pretty bad, kids had fun, rooms were spacious. It was a decent distance to the beach (15 min walk) and while they did offer shuttles, at times it was busy and you had to wait for the next shuttle which added time. Definitely not a walk out to the beach type of place. It's marketed as a 5 star family friendly all inclusive, but this was not the case. Everything was a constant upsell with misinformation. It let to a lot of time wasted, frustrations and extra out of pocket costs. Incorrect times for water park availability, unless you pay more. Kids crafts, unless you pay more. Coupons and resort credits, that actually couldn't be applied for what we WERE TOLD we could use them for. And then our credit cards were charged and they refused to refund, even though they acknowledged we were not given the correct info. It was the oddest and worst experience I have ever had with a hotel. Additionally, our first room had a huge leak and no AC or power in the bedroom. It's unfortunate to need to move, but it can happen. However, they were extremely unhelpful and unapologetic when we tried to move rooms. We were basically a number and just had to keep checking back for another room. We were really looking forward to to this and overall it left a totally sour taste in our mouth. I know each experience can be unique, but there was a lot of poor communication and lack of care or customer service on many levels. I would never stay there again or recommend it to anyone. There are many other better run places.

    May 05, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    We went to the hotel in April, and it was a terrible experience for those who couldn't consume gluten.

    Worst place for gluten-free restrictions. There were no options, and nobody cared about it. Not coming back ever El peor lugar para personas con restricciones al gluten. No había opciones y a nadie le importaba. La pasamos muy mal, volvería mas.

    May 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Friends trip

    We had a great time.. Franklyn was very attentive! We also enjoyed the hospitality of the buffet staff Marlina she had our drinks ready for us, when she saw us. Also loved the cats on the premises We will be back again, very spa like ………………………..

    May 04, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Not worth the expense

    The service was horrible, other than the front desk staff the service was not on par for an all inclusive hotel. The food completely sucks, sushi place had bad quality of fish. Some of the food on the buffet were cold or been sitting out for a long time. Everyone that serve food looked like they hatted their job.

    May 03, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Mitko

    This is my first vacation review, but I really need to write it. Let’s start from good to really bad. Beach: great. Chairs always available, sand great; water – too. Bars: good, but empty. Probably because most of the people were families with small children. Great choice of premium drinks; delivered also on the beach. Suites (we were at a master suite): great, including the service. Huge terrace, with a tiny whirlpool. We don’t use pools, but they were not overly populated. Restaurants: 1) The buffet (Origen): it took us two days to find good food there. If you go there without a pre-existing experience – not good. A couple of days there was excellent seafood: lobster tails, huge shrimps, octopus. However, they receive it on a certain day and then re-serve it again. On the third day, the lobster smelled like a bad fish, not eatable. For a 5* all-inclusive, it is unacceptable to re-serve the same food for several days in a row. 2) Tori (Japanese) had nothing to do with Japanese cuisine, and was not very good. 3) Mangu was really good.4) Manchu was good, but offered only appetizers. And now: the REALLY BAD. I injured my foot and was almost unable to walk, with an unbearable pain. On our last day, we were told to call the reception to send us a vehicle for the luggage. We called 50 minutes in advance. In the next 20 minutes nobody came. We called again, and “the bellboy is leaving right now”. After waiting for another 15 minutes, we realized that we would be late for airport transport and left on foot with our luggage. In addition to long walking, there were stairs to climb up and down. I almost fell a couple of times. When I asked the receptionist why nobody came to pick up our luggage, he just smiled. It felt like a spit in the face.

    May 02, 2025
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 21
  • General policies:

    Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet policy : Pets Allowed:
    • Dogs of all sizes and ages are welcome to stay. 
    • Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa, indoor pools, fitness areas, and buffet and show-cooking areas. 
    • In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash. 
    • Dogs will enjoy services from the moment they set paw in reception, where we will welcome them with a bowl of fresh water and a surprise welcome gift. 
    • Natural dog food is available upon request through Room Service. 
    • Access a local digital guide highlighting nearby pet-friendly services and attractions.

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