- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- CAPPELLAItalian cuisine, Exclusive viewsWhere modernity and a classic touch blend seamlessly. A trattoria that uses simple ingredients to create fine rustic cuisine. Open to all guests, located in Paradisus Playa del Carmen.
- CIELOMexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
- FahrenheitBar, Pool viewSavor the most delicious grilled snacks at this pool bar. Prepared with natural, seasonal and local ingredients, you can accompany them with a refreshing drink. Only for adults (+18 years old).
- FLORALocal cuisine, Exclusive viewsInspired by nature and the goddess of flowers, Flora is home to a kilometer zero dining experience, where Mexican flavors are elevated using sustainable locally grown ingredients to create the most delicious dining experiences.
- HadarInternational cuisine, Exclusive viewsEnjoy the exceptional show cooking and a juice station with freshly squeezed fruit juice. Try our extensive and healthy breakfast buffet to recharge your batteries or an informal lunch at noon. International buffet for adults only (+18 years old).
- LEMON FISHFusion cuisine, Exclusive viewsSexy, romantic, and chilled. Decorated in reddish and sandy-brown colors, with soft lighting to create a very special vibe. The best Latin-fusion cuisine and an amazing ceviche bar to enjoy in the private dining room or on the terrace, overlooking the lush gardens. For adults only.
- NaosInternational cuisine, Exclusive viewsEnjoy delicious dishes for breakfast, lunch and dinner in our international buffet with show cooking and an area for freshly squeezed fruit juices. A comfortable setting where you can enjoy all the magic that our chefs conjure up in our kitchens. Open to all guests, located in Paradisus Playa del Carmen.
- SAL STEAK CAVESteakhouse, Exclusive viewsDie-hard carnivores will love the tasty dishes prepared using the most innovative grilling techniques. Savor the best cuts of meat prepared using different traditions from all over the world, and a choice of great beverages. Restaurant with extra charge. The Reserve guests can enjoy one complimentary dinner per stay. For adults only.
- SANTÉExclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, SANTÉ boasts a casual yet refined ambience.
- THE LUNCH BOXInternational cuisine, Pool viewA multicultural street food experience that will take you to Santa Monica and Venice Beach. A cuisine with a Latino and Mexican flair with smoke as the main ingredient. This restaurant serves breakfast and lunch for the whole family. Located in Paradisus Playa del Carmen.
- TOKIMEKUAsian cuisine, Exclusive viewsA modern dining experience featuring Asian fusion cuisine, Teppanyaki tables and a sushi bar, all from our experienced chefs. For adults only.
- Various Lounges/Bars- Kicks
- M Bar
- Toji
- South Avenue
- North Avenue
- Swim up Bar
- Kanna Bar- NUBE- BEACH BAR
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf,Offsite†
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site †State-of-the-art equipment:-Resistance machines, including Kinesis®-Recumbent bikes with backrest-Climber, ski machine, elliptical, treadmill-Rowing machine-Weights equipment-Free weights-Multifunctional room with spinning equipment-Studio classes, including Pilates, yoga, spinning and aerobics-Wellness classes-Massage classes-Personal trainer sessions available
- Motorized Water Sports †
- Non-Motorized Water Sports
- Pool
There are 4 pools on-site.
Bali beds are an additional charge ($).
- Spa †Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.-Extensive menu of facial and body treatments.-Aromatherapy with essential oils and plant-based products.-22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)-Hot-stone treatments-Sports and relaxation massages
- Golf †Golf course located within a mile of property.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
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Dec 09, 2025Overall good but lacking in some areas
We travelled here as a family of 6, two grandparents, two adults and two kids (7 and 4). We booked the two bedroom suite, and honestly, this was the selling feature for me when I was choosing the resort. This room is huge, tons of space for all of us. No complaints here, loved the room! Our kids loved the waterpark and pirate ship pool, we spent most of our time at these two places. The beach was a bit disappointing. It is clean, they do a really great job of cleaning up the sargassum every day. But there was a lot in the water which deterred our kids from going in (they normally love the ocean). We also saw/heard a few different people get stung by jellyfish. So we ended up not spending much time on the beach. The little cenote a few minutes walk down the beach was neat and the kids enjoyed playing there. The water on the adults only side was clear though. The food was really hit or miss. The buffet is small, and the food was 90% of the time cold. I read reviews stating this prior to going and thought it had to be a one-off, but it's really not. Breakfast and dinner most of the food was cold. The cappuccinos at breakfast were really good! It was really hard for us to get reservations before 8pm, maybe because we were a group of 6, I'm not sure. But that part was really disappointing considering the buffet left a lot to be desired. The Lunch Box was really good for lunch, as was Celsius, the restaurant by the pool. The ice cream shop was a hit as well. Although there were aspects of this resort that we really liked, we won't be back.
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Dec 09, 2025
Lovely family get away
Spent a week here with my Husband and daughter in a FC swim up suite. Room itself was comfortable (great AC!) and fed into the main pool. We aren’t afternoon nappers so this was great for us to be part of the action. Music got loud around noon and stayed loud until around 430. If you have afternoon nappers around this area. Beach was beautiful, well tended to and drink service was great. Food was tasty. We enjoyed every dinner we had and were consistently surprised at how great the quality was (we haven’t had the best AI experiences in the past). Service in the restaurants was inconsistent. We had a few gems, Nelson in Capella specifically and the staff for the Teppanyaki experience were wonderful. We also found service really struggled when faced with busier moments. Finding food around the 3-5pm mark was tricky as the grill was slowing down and room service took FOREVER. Plan ahead and this won’t be a problem. Pools were good. Nothing to complain about here but they are smaller than some of the mega resorts is that’s what your used to. We paid for the FC experience and it was worth every penny. We were assigned Carlos and he was lovely. Gave us a tour around the resort and our room, booked our reservations, arranged the FC cenote trip for us and kept our room fully stocked with our preferred drinks and snacks. Along with a personal concierge you have access to the special beach area (beside the bar and bathrooms), special pool, lunchbox restaurant and late check out (1pm) Would we return? Absolutely with some exceptions. This resort is perfect for kiddos 0-10. Older kids might be bored as most of the activities are catered to the younger kids including the evening shows. They totally get that this vacation is for both kids and adults. That said….. travelling without kids? Do not book the family side! Overall a great trip. :)
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Dec 09, 2025Great property, great food, good drinks
The staff were excellent especially after I had to go to the hospital for a few days. Shaira and Julio were particularly wonderful. I would certainly return to the resort. The staff were among the best I have encountered at any resort that I have visited (and I have been to quite a number).
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Dec 08, 2025
It is a wonderful restaurant, everyone should try it!
Carlos Chan and capital Victor are so great great, Lemon fish is the best on the resorts. We love it ! The food is as Fantastic and delicious.
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Dec 08, 2025
Members fest
Had a wonderful time in playa del Carmen La Perla, food was great, drinks were the best, our concierge Antonio Delgadillo is one of the best, (second time we had him) spa personal very friendly
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
Our hotels welcomes dogs, ensuring guests can embark on memorable adventures with the entire family*
- Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa indoor, fitness areas and buffet and showcooking areas
- In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash
- Dogs will enjoy services from the moment the set paw in reception
- Natural dog food, is available upon request through Room Service