- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- CAPPELLAItalian cuisine, Exclusive viewsWhere modernity and a classic touch blend seamlessly. A trattoria that uses simple ingredients to create fine rustic cuisine. Open to all guests, located in Paradisus Playa del Carmen.
- CIELOMexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
- FahrenheitBar, Pool viewSavor the most delicious grilled snacks at this pool bar. Prepared with natural, seasonal and local ingredients, you can accompany them with a refreshing drink. Only for adults (+18 years old).
- FLORALocal cuisine, Exclusive viewsInspired by nature and the goddess of flowers, Flora is home to a kilometer zero dining experience, where Mexican flavors are elevated using sustainable locally grown ingredients to create the most delicious dining experiences.
- HadarInternational cuisine, Exclusive viewsEnjoy the exceptional show cooking and a juice station with freshly squeezed fruit juice. Try our extensive and healthy breakfast buffet to recharge your batteries or an informal lunch at noon. International buffet for adults only (+18 years old).
- LEMON FISHFusion cuisine, Exclusive viewsSexy, romantic, and chilled. Decorated in reddish and sandy-brown colors, with soft lighting to create a very special vibe. The best Latin-fusion cuisine and an amazing ceviche bar to enjoy in the private dining room or on the terrace, overlooking the lush gardens. For adults only.
- NaosInternational cuisine, Exclusive viewsEnjoy delicious dishes for breakfast, lunch and dinner in our international buffet with show cooking and an area for freshly squeezed fruit juices. A comfortable setting where you can enjoy all the magic that our chefs conjure up in our kitchens. Open to all guests, located in Paradisus Playa del Carmen.
- SAL STEAK CAVESteakhouse, Exclusive viewsDie-hard carnivores will love the tasty dishes prepared using the most innovative grilling techniques. Savor the best cuts of meat prepared using different traditions from all over the world, and a choice of great beverages. Restaurant with extra charge. The Reserve guests can enjoy one complimentary dinner per stay. For adults only.
- SANTÉExclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, SANTÉ boasts a casual yet refined ambience.
- THE LUNCH BOXInternational cuisine, Pool viewA multicultural street food experience that will take you to Santa Monica and Venice Beach. A cuisine with a Latino and Mexican flair with smoke as the main ingredient. This restaurant serves breakfast and lunch for the whole family. Located in Paradisus Playa del Carmen.
- TOKIMEKUAsian cuisine, Exclusive viewsA modern dining experience featuring Asian fusion cuisine, Teppanyaki tables and a sushi bar, all from our experienced chefs. For adults only.
- Various Lounges/Bars- Kicks
- M Bar
- Toji
- South Avenue
- North Avenue
- Swim up Bar
- Kanna Bar- NUBE- BEACH BAR
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf,Offsite†
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site †State-of-the-art equipment:-Resistance machines, including Kinesis®-Recumbent bikes with backrest-Climber, ski machine, elliptical, treadmill-Rowing machine-Weights equipment-Free weights-Multifunctional room with spinning equipment-Studio classes, including Pilates, yoga, spinning and aerobics-Wellness classes-Massage classes-Personal trainer sessions available
- Motorized Water Sports †
- Non-Motorized Water Sports
- Pool
There are 4 pools on-site.
Bali beds are an additional charge ($).
- Spa †Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.-Extensive menu of facial and body treatments.-Aromatherapy with essential oils and plant-based products.-22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)-Hot-stone treatments-Sports and relaxation massages
- Golf †Golf course located within a mile of property.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
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Dec 16, 2025Great trip!
We had a great time! Service was fabulous, food was great and lots of fun activities for kids. Edgar and Enrique were excellent too.
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Dec 16, 2025
Lived up to it's photos and reviews
For once, a resort that lives up to it's photos! It's a lovely place, not too big or too small. Wonderful for families- the aquazone is good fun for many ages.
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Dec 16, 2025Overall a great trip and very thankful that we paid for the FC Swim Up Package, would not have enjoyed it otherwise.
Writing this review late because we just returned from a separate trip and reminded me that I never posted this one. Overall we had a great trip. My wife and I took our two kids (3 and 1) and my senior parents for some help with the kids. We opted for the Family Concierge Swim Up and I'm glad we did. Had we not done so I don't think we would have enjoyed the trip nearly as much. All of the al a carte dinners were phenomenal. Enough variety, great services, and no one got sick. My wife and I loved SAL which is truly a premium dinner experience. Part of the reason we wanted FC was for the SAL dinner as well as the lunchbox which was also great. Super convenient with young kids to have the Lunch Box for breakfast and lunch - great service here as well and everything we ordered off the menu was great. My wife loved the burgers. Room service was also really great - good quality and fast. The biggest thing holding this resort back in my opinion is the main buffet. We ate here on our first night and it was underwhelming. If we did not have priority bookings for a la carte dinner timings at earlier times it would have gotten old really quickly. The snack options they set up around the resort are really good, the downside is the availability of food outside means there are a lot of coatis that are eager to steal something. The rooms were clean and well maintained. The swim up pool and outdoor patio were really great. We spent most of our time here. The beach and water quality is average. Not clear like you see in Cuba but fine for swimming. The FC portion of the beach had adequate loungers and day beds, though they're squished into a small area so not many have a clear view of the water. All of the good spots are reserved by towels early on. The 'towel game' is the other main draw back because the resort does a poor job of enforcing it. Priority beach spots, any shaded spot or day bed around the pools or the water park always had towels and personal items on them by ~630 AM. There were daybeds across from our room that had stuff on them all day, and people would not even use them and collect their stuff in the evening, no doubt so they could have the 'option' of having a good spot regardless of where they wanted to be. I can't totally blame the resort because selfish and entitles people go to all resorts, but it is a downside of the unlimited towel availability system at this resort. It's a big ask, but I feel that the staff having a means to monitor and remove personal items that have been left unattended for more than 30 minutes would make for a better trip for the majority of guests. Swim up pools were great and clean. We didn't go to the main pool. The pirate ship pool water was a bit scuzzy and the kids didn't care for the slides so we avoided it. The water park was fine but again the water was a bit gross and it was very hard to get a decent spot. Both my kids got HFMD. The 3 year old got it so bad we needed to take her to the hospital to get permission to put her on an airplane. Note that I do not think this was contracted at the resort. I'm pretty sure it happened either at our home airport, or on the Westjet flight. Ironic that the Westjet rep in Mexico wanted to see papers to let my child on the flight, yet when we departed our home airport there were no concerns for a family of 4 small children vomiting on the floor and covered in rashes. The Butler was exceptionally helpful with coordinating a visit from the resort Doctor. She even arranged for someone to go out and pickup medication from the pharmacy for us. Ultimately we would go back but not without the FC package. I sometimes watch for sales to go again and I think it could be a great experience during a slower season.
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Dec 15, 2025
Amazing Resort!
The staff were excellent and friendly. Also the resort was amazing. Families traveling with young kids should take the family concierge service. They had always planned activities for kids and was able to get us into any of the restaurants that we wanted to dine at. Special things goes to Emmanuel as he made our experience even better while we were there.
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Dec 15, 2025
Great place!
The hotel was a great stay! I wish there were more activities during the day. Maybe a couple more places open during the night time as well. Ernesto at the buffet was great!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
Our hotels welcomes dogs, ensuring guests can embark on memorable adventures with the entire family*
- Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa indoor, fitness areas and buffet and showcooking areas
- In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash
- Dogs will enjoy services from the moment the set paw in reception
- Natural dog food, is available upon request through Room Service