- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- BLUE AGAVEMexican cuisine, Exclusive viewsDare to try an authentic Mexican taco. Fuse yourself with the amazing flavors of Mexico and live the experience so present in the folklore of this country. Open to all guests, located in Paradisus Playa del Carmen.
- CAPPELLAItalian cuisine, Exclusive viewsWhere modernity and a classic touch blend seamlessly. A trattoria that uses simple ingredients to create fine rustic cuisine. Open to all guests, located in Paradisus Playa del Carmen.
- FahrenheitBar, Pool viewSavor the most delicious grilled snacks at this pool bar. Prepared with natural, seasonal and local ingredients, you can accompany them with a refreshing drink. Only for adults (+18 years old).
- FLORALocal cuisine, Exclusive viewsInspired by nature and the goddess of flowers, Flora is home to a kilometer zero dining experience, where Mexican flavors are elevated using sustainable locally grown ingredients to create the most delicious dining experiences.
- HadarInternational cuisine, Exclusive viewsEnjoy the exceptional show cooking and a juice station with freshly squeezed fruit juice. Try our extensive and healthy breakfast buffet to recharge your batteries or an informal lunch at noon. International buffet for adults only (+18 years old).
- LA PALAPAExclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, La Palapa boasts a casual yet refined ambience.
- LEMON FISHFusion cuisine, Exclusive viewsSexy, romantic, and chilled. Decorated in reddish and sandy-brown colors, with soft lighting to create a very special vibe. The best Latin-fusion cuisine and an amazing ceviche bar to enjoy in the private dining room or on the terrace, overlooking the lush gardens. For adults only.
- MoleMexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
- NaosInternational cuisine, Exclusive viewsEnjoy delicious dishes for breakfast, lunch and dinner in our international buffet with show cooking and an area for freshly squeezed fruit juices. A comfortable setting where you can enjoy all the magic that our chefs conjure up in our kitchens. Open to all guests, located in Paradisus Playa del Carmen.
- SAL STEAK CAVESteakhouse, Exclusive viewsDie-hard carnivores will love the tasty dishes prepared using the most innovative grilling techniques. Savor the best cuts of meat prepared using different traditions from all over the world, and a choice of great beverages. Restaurant with extra charge. The Reserve guests can enjoy one complimentary dinner per stay. For adults only.
- THE LUNCH BOXInternational cuisine, Pool viewA multicultural street food experience that will take you to Santa Monica and Venice Beach. A cuisine with a Latino and Mexican flair with smoke as the main ingredient. This restaurant serves breakfast and lunch for the whole family. Located in Paradisus Playa del Carmen.
- TOKIMEKUAsian cuisine, Exclusive viewsA modern dining experience featuring Asian fusion cuisine, Teppanyaki tables and a sushi bar, all from our experienced chefs. For adults only.
- Various Lounges/Bars- Red Lounge
- M Bar
- Toji
- South Avenue
- Blue Agave
- North Avenue
- Swim up Bar
- Gabi Club Bar
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf,Offsite†
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site †State-of-the-art equipment:-Resistance machines, including Kinesis®-Recumbent bikes with backrest-Climber, ski machine, elliptical, treadmill-Rowing machine-Weights equipment-Free weights-Multifunctional room with spinning equipment-Studio classes, including Pilates, yoga, spinning and aerobics-Wellness classes-Massage classes-Personal trainer sessions available
- Motorized Water Sports †
- Non-Motorized Water Sports
- Pool
There are 4 pools on-site.
Bali beds are an additional charge ($).
- Spa †Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.-Extensive menu of facial and body treatments.-Aromatherapy with essential oils and plant-based products.-22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)-Hot-stone treatments-Sports and relaxation massages-Hair waxing-Beauty salon-Pedicure and manicure-Spa Boutique with wide range of stylish “athleisure” wear
- Golf †Golf course located within a mile of property.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
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Sep 10, 2025Excellent
Had a fantastic time and service was great special thanks to restaurante Hadar, Ernesto, Rolando, and Paloma doing a great job and excellent service
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Sep 10, 2025Lovely resort with a little work needed to make it fantastic!
Myself and my family visited in August (3 children aged 7-11). We did Family Concierge and paid £800 for this. On reflection, the FC benefits were great but i'm not sure that they align with the cost. On the whole, the hotel is lovely but there were a few areas that need a little work to make the resort fantastic. Positives: *Large, spacious and never felt as though it was busy or overcrowded *Plenty of sunbeds and space around the pools *The food was fantastic. Plenty of a la carte choices and we easily got reservations (not sure if this was because we were FC?) *The service in the Italian was poor but aside from there, staff in restaurants were welcoming and the food was good quality and a good choice *The pools were large with swim up bars and a nice atmosphere *FC pool and the Lunch Box were both great and a nice to have *Our concierge, Ana, was wonderful. Helpful, responsive and really thoughtful. The children loved their little surprises in the room *Omar was helpful, friendly and knowledgeable *Many at the pool bar made the best cocktails *Good quality drinks with branded labels, although some staff took more care making drinks than others *M Bar in the adult section and the steak restaurant was top notch *Cenote trip with FC was super. We had a wonderful time. We would rather of had more time in the fresh water instead of doing the yoga though Areas to work on: *Most food and beverage staff all expected tips (some actually asked for tips which did not sit well with me!) *The hotel was pretty silent after 9.30pm. There were low quality shows but then after these had finished, there was no music or entertainment *The bar for families was more of a thoroughfare and so you kind of sat in an open walk through. It was also not air conditioned because of this and so it made evening drinks really uncomfortable *The rooms are a little tired and need some TLC - flaking paint, broken curtain pole, rusty pull out bed. Not huge but areas for work *Kids club - hours and facilities were great however the staff spoke very little English and the activities often didn't happen or were cut short so the clubs were not overly engaging The hotel is very eco friendly and as a result, pests are not kept under control which I understand however, the abundance of coatis around the place made me uncomfortable. Ultimately, these are wild animals and I was nervous when they were near the children. It also meant you couldn't have snacks or food of any description (even if sealed) around the pool as they would raid peoples bags, scavenge for food etc. I was snoozing on a Bali bed one day and one jumped on to the pillow next to me! The beach has major issues with sargassum which we were aware of before we booked however, I didn't realise how extreme it would be and rendered the sea inaccessible completely which was a shame. I didn't like the area that the resort is set in. It is in Playa Del Carmen but right at the start of the 'strip'. Outside of the hotel felt really unsafe to me and I wouldn't have felt comfortable leaving on foot. When we arrived, we noticed what seemed to be a jail about a mile away and several police cars attending to people literally metres from the hotel. This isn't to safe that the area is not safe but this is the feeling it gave me. We did a trip to XCaret which was a fun day out although very long and tiring. On the whole, we had a lovely holiday!
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Sep 08, 2025
Very happy with everything
The hotel is beautiful, the workers so friendly and food delicious. Our concierge Rodolfo Medina was the best . Make our vacation even better. His is very professional.
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Sep 08, 2025
See you next time
This was our second stay at this fabulous resort. We were celebrating our 40th anniversary and the staff went above and beyond at every turn. The suite was so lovely, the food was great and the spa was very nice. It’s not a loud party atmosphere but it’s plenty of fun. We stayed in the adult side this time. Shout out to Cynthia for being so helpful!
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Sep 08, 2025
Clean, nice, but not a party atmosphere
Beautiful resort, very modern and well kept. Staff was extremely helpful and pleasant. Especially in Hadar for breakfast, Ernesto and Rolando! Also the ladies who work in the restaurant by the pool.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed