- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- CAPPELLAItalian cuisine, Exclusive viewsWhere modernity and a classic touch blend seamlessly. A trattoria that uses simple ingredients to create fine rustic cuisine. Open to all guests, located in Paradisus Playa del Carmen.
- CIELOMexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
- FahrenheitBar, Pool viewSavor the most delicious grilled snacks at this pool bar. Prepared with natural, seasonal and local ingredients, you can accompany them with a refreshing drink. Only for adults (+18 years old).
- FLORALocal cuisine, Exclusive viewsInspired by nature and the goddess of flowers, Flora is home to a kilometer zero dining experience, where Mexican flavors are elevated using sustainable locally grown ingredients to create the most delicious dining experiences.
- HadarInternational cuisine, Exclusive viewsEnjoy the exceptional show cooking and a juice station with freshly squeezed fruit juice. Try our extensive and healthy breakfast buffet to recharge your batteries or an informal lunch at noon. International buffet for adults only (+18 years old).
- LEMON FISHFusion cuisine, Exclusive viewsSexy, romantic, and chilled. Decorated in reddish and sandy-brown colors, with soft lighting to create a very special vibe. The best Latin-fusion cuisine and an amazing ceviche bar to enjoy in the private dining room or on the terrace, overlooking the lush gardens. For adults only.
- NaosInternational cuisine, Exclusive viewsEnjoy delicious dishes for breakfast, lunch and dinner in our international buffet with show cooking and an area for freshly squeezed fruit juices. A comfortable setting where you can enjoy all the magic that our chefs conjure up in our kitchens. Open to all guests, located in Paradisus Playa del Carmen.
- SAL STEAK CAVESteakhouse, Exclusive viewsDie-hard carnivores will love the tasty dishes prepared using the most innovative grilling techniques. Savor the best cuts of meat prepared using different traditions from all over the world, and a choice of great beverages. Restaurant with extra charge. The Reserve guests can enjoy one complimentary dinner per stay. For adults only.
- SANTÉExclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, SANTÉ boasts a casual yet refined ambience.
- THE LUNCH BOXInternational cuisine, Pool viewA multicultural street food experience that will take you to Santa Monica and Venice Beach. A cuisine with a Latino and Mexican flair with smoke as the main ingredient. This restaurant serves breakfast and lunch for the whole family. Located in Paradisus Playa del Carmen.
- TOKIMEKUAsian cuisine, Exclusive viewsA modern dining experience featuring Asian fusion cuisine, Teppanyaki tables and a sushi bar, all from our experienced chefs. For adults only.
- Various Lounges/Bars- Kicks
- M Bar
- Toji
- South Avenue
- North Avenue
- Swim up Bar
- Kanna Bar- NUBE- BEACH BAR
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf,Offsite†
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site †State-of-the-art equipment:-Resistance machines, including Kinesis®-Recumbent bikes with backrest-Climber, ski machine, elliptical, treadmill-Rowing machine-Weights equipment-Free weights-Multifunctional room with spinning equipment-Studio classes, including Pilates, yoga, spinning and aerobics-Wellness classes-Massage classes-Personal trainer sessions available
- Motorized Water Sports †
- Non-Motorized Water Sports
- Pool
There are 4 pools on-site.
Bali beds are an additional charge ($).
- Spa †Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.-Extensive menu of facial and body treatments.-Aromatherapy with essential oils and plant-based products.-22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)-Hot-stone treatments-Sports and relaxation massages
- Golf †Golf course located within a mile of property.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
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Nov 11, 2025Outstanding Service
Our concierge Eduardo M. was absolutely amazing! Great resort with lots of food and entertainment options!
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Nov 11, 2025
The Service is Top Notch
Our family loved it, the people working there were the best part, they worked hard to make the stay memorable. Laura and Gaby in the aquatic zone / the Celsius bar were great the entire week. Our concierge Jonathan was so helpful with our millions of questions, booking special things for us and connecting with our family. The staff at the lunch box were so kind and had the most amazing cake for my dad on his birthday. They celebrated the marine corps birthday for my dad as well, it was awesome. The activities/events staff and kidsdom staff made the trip exceptional, they were especially helpful with our daughter who has additional needs and I was so impressed. The spa experience was also exceptional and so relaxing. Tipping is never expected but you could tell how appreciated it was. If you visit the resort, please be thoughtful in your tipping, especially when staff goes above and beyond. Take time to visit the city as well, it is fun to venture outside of the resort and meet more of the people. We got a taxi driver named Raphael who was excellent who gave us his card so we could use him as needed during our trip, we could call him to pick us up when we were done, happy to share his what’s app info if interested.
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Nov 11, 2025
Beautiful resort
Well where to start..... The con's......... On our first day not sure what to expect wen headed down the beach for a walk, we took a couple of sun beds and had a brief conversation which included them staff member suggesting we could tip him. I didnt like this as he hadnt provided us with any kind of service at all. After while we left and went to the reception as it had started to rain am little. We then met a chap from concierge he said we could fee the fish he got the kids some fish food and then again said we could 'give him a little tip' and telling us about was 'circle' which we said we wouldn't be interested in. This really put us off the resort, I do tip and I also take gifts for staffs children. Now the Pro's..... Our second day we went the Aqua zone (we went everyday from here on in) We met the most fantastic staff called Grisey & Rachel, they couldn't do enough for us and were absolutely delightful along with the chef we think he was called Sergio they reassured our faith in the resort and staff. The aqua zone was kept beautiful clean and towels were plentifully all the time. Our second week we met Laura & Gaby again at the aqua zone they were both as fantastic as the ladies from the first week. Now 2 other very important people we met during our stay firstly our room lady Ester oh my goodness what a lovely lady,mthe kids left her treats we got chatting and she hd 3 children so we left gifts or them she was absolutely wonderful. My final shout out is for Omar from concierge every single day he checked on us and remembered them kids names and what they liked etc, he was amazing on the day wen left he came to give us a hug and say goodbye he told us next year he would be moving to the sister resort and we are seriously considering booking because of him. So the resort is absolutely beautiful, very well maintained by all staff the pools are lovely and wet sawn them being cleaned every day. We had a little rain and sing was put out to warn guests the floor would be slippy it sure was. The restaurants were good we went to each one of the family places once during our stay, the kids preferred the buffet where they could choose the food they loved Angel the waiter who also engaged with them to be best all the staff were good in here. Flora did provide excellent entertainment whilst having dinner when a very cheeky raccoon jumped our little boys chair and pinched his fishmongers, obviously this caused distress not because he was scared but the racoon pinched his tea. Within minutes a new meal had been provided and we were all laughing. We had such a good time here, the coffee shop had beautiful coffee and the ice cream shop well what can we say we all love ice cream. Melia & Paradisus management our holiday was made by the staff around us and the animals from an initial rubbish first day to a holiday we are all sad we had to leave behind they staff we mentioned are really a credit to the brand and hotel please pass on our sincere thanks. to them. Ester, Omar, Grisey, Rachel, Laura, Gaby, Angel Muchas gracias por hacer que nuestra estancia sea tan agradable, los niños no han dejado de pedir reservar de nuevo y están muy tristes ahora que estamos en casa y eso es gracias a ti.
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Nov 11, 2025Nice, well maintained property
I toured Paradisus with a friend as a potential venue for her son's wedding. It's a nice property with several good options for the ceremony and reception. While none of the rooms have an ocean view (there's a mangrove preserve between the property and the beach), the rooms looked nice. They do have beach access however. Many of the staff welcomed us when we arrived, which created a very good first impression. The property is well maintained and there are 2 separate sides, one is adults only and the other is for families.
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Nov 10, 2025
Capella Paradisus Playa Del Carmen
David @ Capella gave us the most generous & seamless service! Our experience and food was fantastic! Paradisus Playa Del Carmen has been the most perfect get away for my husband & I! From the drinks to the food & kind hospitality-we will definitely be booking a trip back as soon as possible!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
Our hotels welcomes dogs, ensuring guests can embark on memorable adventures with the entire family*
Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa indoor, fitness areas and buffet and showcooking areas
In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash
Dogs will enjoy services from the moment the set paw in reception
Natural dog food, is available upon request through Room Service.