- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- BLUE AGAVEMexican cuisine, Exclusive viewsDare to try an authentic Mexican taco. Fuse yourself with the amazing flavors of Mexico and live the experience so present in the folklore of this country. Open to all guests, located in Paradisus Playa del Carmen.
- CAPPELLAItalian cuisine, Exclusive viewsWhere modernity and a classic touch blend seamlessly. A trattoria that uses simple ingredients to create fine rustic cuisine. Open to all guests, located in Paradisus Playa del Carmen.
- FahrenheitBar, Pool viewSavor the most delicious grilled snacks at this pool bar. Prepared with natural, seasonal and local ingredients, you can accompany them with a refreshing drink. Only for adults (+18 years old).
- FLORALocal cuisine, Exclusive viewsInspired by nature and the goddess of flowers, Flora is home to a kilometer zero dining experience, where Mexican flavors are elevated using sustainable locally grown ingredients to create the most delicious dining experiences.
- HadarInternational cuisine, Exclusive viewsEnjoy the exceptional show cooking and a juice station with freshly squeezed fruit juice. Try our extensive and healthy breakfast buffet to recharge your batteries or an informal lunch at noon. International buffet for adults only (+18 years old).
- LA PALAPAExclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, La Palapa boasts a casual yet refined ambience.
- LEMON FISHFusion cuisine, Exclusive viewsSexy, romantic, and chilled. Decorated in reddish and sandy-brown colors, with soft lighting to create a very special vibe. The best Latin-fusion cuisine and an amazing ceviche bar to enjoy in the private dining room or on the terrace, overlooking the lush gardens. For adults only.
- MoleMexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
- NaosInternational cuisine, Exclusive viewsEnjoy delicious dishes for breakfast, lunch and dinner in our international buffet with show cooking and an area for freshly squeezed fruit juices. A comfortable setting where you can enjoy all the magic that our chefs conjure up in our kitchens. Open to all guests, located in Paradisus Playa del Carmen.
- SAL STEAK CAVESteakhouse, Exclusive viewsDie-hard carnivores will love the tasty dishes prepared using the most innovative grilling techniques. Savor the best cuts of meat prepared using different traditions from all over the world, and a choice of great beverages. Restaurant with extra charge. The Reserve guests can enjoy one complimentary dinner per stay. For adults only.
- THE LUNCH BOXInternational cuisine, Pool viewA multicultural street food experience that will take you to Santa Monica and Venice Beach. A cuisine with a Latino and Mexican flair with smoke as the main ingredient. This restaurant serves breakfast and lunch for the whole family. Located in Paradisus Playa del Carmen.
- TOKIMEKUAsian cuisine, Exclusive viewsA modern dining experience featuring Asian fusion cuisine, Teppanyaki tables and a sushi bar, all from our experienced chefs. For adults only.
- Various Lounges/Bars- Red Lounge
- M Bar
- Toji
- South Avenue
- Blue Agave
- North Avenue
- Swim up Bar
- Gabi Club Bar
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf,Offsite†
- 24-hour front desk
- Baggage hold
- Bell staff/porter
- Bilingual staff
- Business services
- Children not allowed
- Concierge desk
- Doctor on call†
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site †State-of-the-art equipment:-Resistance machines, including Kinesis®-Recumbent bikes with backrest-Climber, ski machine, elliptical, treadmill-Rowing machine-Weights equipment-Free weights-Multifunctional room with spinning equipment-Studio classes, including Pilates, yoga, spinning and aerobics-Wellness classes-Massage classes-Personal trainer sessions available
- Motorized Water Sports †
- Non-Motorized Water Sports
- Pool
There are 4 pools on-site.
Bali beds are an additional charge ($).
- Spa †Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.-Extensive menu of facial and body treatments.-Aromatherapy with essential oils and plant-based products.-22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)-Hot-stone treatments-Sports and relaxation massages-Hair waxing-Beauty salon-Pedicure and manicure-Spa Boutique with wide range of stylish “athleisure” wear
- Golf †Golf course located within a mile of property.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
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May 10, 2025Great!
The staff was great. Especially Ismael, Shaira, and Carlos in Hadar. They were extremely accommodating and made our stay extra special. The resort is very nice. We enjoyed our time there and the wedding we attended was wonderful. Gr job!!!
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May 08, 2025Family vacation
Nice hotel, restaurants are yummy, buffet normal (quality and selection can be improved). Wish the ocean was visible from hotel grounds but you have to walk a little to see it. Lastly, would like to thank Laura from the Celsius pool. She is a very hard worker and was one of the few team members that made us feel welcomed and appreciated. Thank you Laura!
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May 07, 2025Lack of Communication, Family Conceirge was Great!!
There was a complete lack of communication prior to the trip. I was asking about hotel/airport transfers, excursions and asked for a crib in my room. NO ONE was responding to my inquires. Someone emailed once saying "we will email you when your trip gets closer" but we were already two weeks away from the trip. I called and kept getting transferred from one department to another, then eventually got hung up on during all the transfers. Finally I got a hold of someone two days before my trip who said, "we don't offer transfers or excursions." Why didn't they tell me that to begin with???? So I had to research and book a transfer and tour last minute... Then after I checked in upon arrival, I was told my room came with a cenote tour, after i ALREADY BOOKED ONE with another company! So that was a waste of $500. On the positive side, our family concierge made us feel so special. He kept texting me the daily activities and was available for any requests via WhatsApp. We were surprised with all the little gifts he was leaving my kids each day. Coloring books, colored pencils, hats, beach toys, puzzles, backpacks, beach bag for me, turtle/fish food, and stuffed animals. Note: Our bathroom smelled like a urinal. Housekeeping cleaned every day, but i think it was a plumbing issue. Very kid friendly, which was a plus. Lots of disinfected high chairs, no one is judging if your kid is acting up, staff understands that kids can get messy, there were kids everywherrrrre when I stayed. Made us feel like "we belonged." I loved how there was a family concierge beach with cabanas that were first come first serve. Overall, the trip was as expected. Decent all inclusive... The main buffet was just mediocre. Best to make reservations at the specialty restaurants. The staff was decent, did their job. I feel like only our family concierge went above and beyond. Everyone else pretty much just "did their job." We weren't blown away with a great stay, but it was a decent family trip as a whole. If the staff even pretended to go above and beyond, they could elevate everyone's experience. The property has a lot of potential...
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May 05, 2025
Perfect family resort!
Went to Paradisus end of April 2025. Family with two children 6 and 3. For a family with children of this age the resort was perfect. They were able to enjoy all of the entertainment that the resort had to offer. Loved the pirate ship pool, the water park, the beach, the shows and the kids club. We all thoroughly enjoyed the food offerings throughout the resort. Pop up food everywhere and the roomservice was a great option as well. We found the value in the family consierge option to be great. Having access to the extra pool and restaurant was worth it. We made full use of the added cenote excursion which was an awesome bonus. Getting reservations for dinners was made effortless thanks to Nestor our consierge who added even more to our stay. Change of reservations could be made with him through whatsapp allowing us to enjoy more family time. He ensured that we were well taken care of and several nights even left us some surprises in our room. He also made checkout a breeze coordinating baggage pickup. Would not travel here without it. The resort is very pretty love the fact that they have kept the natural beauty of the mangrove forest between the resort and the beach. The koi and turtle pond in the main area add to the claiming ambiance of the resort. Would definitely consider returning. Would recommend to any family with young kids considering a vacation.
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May 03, 2025
Great place
we had a great time with kids. food 10/10 beverages 10/10 beaches 10/10 heated kids pool 10/10 face paintings & other evening activities for kids 10/10 staff politeness 10/10
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed