This is a Beachfront All-inclusive Resort with 910  lavish suites including 124 Swim-up Suites with direct access to the pool  | 334 The Reserve Suites and four Presidential Suites |  New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only  | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment 

Paradisus Playa del Carmen is an all-inclusive  luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del  Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
 Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.


The Reserve at Paradisus by Melia Playa del Carmen

An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.

PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults,  Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property information

Year built: 2011
Last renovation: 2011
Suites: 910

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 33.00 Mexico Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check in: 3:00 PM
Check out: 11:00 AM
Minimum check-in age: 18
General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet policy Pets Not Allowed

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 16210 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A great experience for a relaxing vacation with the family!

    One of the best hotels in Riviera Maya, the facilities are great but staff is best in class. You will notice the warm welcome of everyone lead by Mr. Sidharta and the reserve staff, a complete different experience from any other hotel. You will feel welcome in every space with great amenities.

    Oct 31, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great for young families

    This is a fantastic resort to go to with a young family. We recently traveled with our two children under 3 years old. Our favourite parts were - -Kidsdom Kids Club (our daughter was asking to go back everyday!) -Lunch Box restaurant (consistent food and service for breakfast and lunch as part of the Family Concierge) -Swim-up room (great for using the pool when our youngest was napping) -Dinner at Flora (best quality food of the whole resort, great ambience) -Pirate pool (where we basically lived when we weren't sleeping or eating) -Nightly entertainment (we had fun at everyshow) -Kids family concierge activities (great way to break up the day and create momentos to bring home) -Babysitting service (additional fee, but reliable and friendly addition so we could get some time out without the kids in the later evenings - thanks Andrea!) -Family concierge service (Jorge was very responsive and Andrea helped us with coordination in advance of our stay for babysitting, meal and spa reservations) -Top shelf alcohol selection

    Oct 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Paradisus loves the kids!

    The resort is ahhmazing (yes, I spelled it exactly how I meant) for families. I’ve traveled to over 20+ countries including Mexico multiple times but nothing could compare to coming to Paradius. They are all about the children. They do not stop! And the employees are very patient and professional. Especially, Virginia (she made my niece feel so welcomed and cherished for her birthday) she also made my 3 children special catering to them, giving the shout outs for their birthdays, coloring books, candy. Everything without wanting anything. Also, special shout out to Elmer (Gracias), to the Kidsdom crew Lea and the team (Muchas Gracias) everyone was so kind and supportive. They make you feel safe. Nacho from The photographer team (Outdoors) took amazing photos of of our family. His manager was also amazing wish I wrote her name down. Thank you!

    Oct 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing hotel. Staff wonderful

    What a wonderful hotel, we have had such a great holiday. All staff are very helpful and cheerful, always saying hello Waitress Graciela extremely kind & friendly. Large variety of food, great restaurants. Rooms spacious and clean with lovely linen and great air con. Well stocked mini bar too. Highly recommend!!

    Oct 28, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great trip for a large party

    Lovely resort with a tropical feel. Excellent food in the “Reserve” adults-only restaurants. Service is at a high level. Our concierge, Adrian Bosquez, made our trip excellent. He easily kept up with our party of 14 (not an easy task, I can assure you). Adrian went above and beyond to make sure that our trip surpasses our expectations. We will definitely come back.

    Oct 28, 2024