Location
Playa del Carmen - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
16210 reviews-
A great experience for a relaxing vacation with the family!
One of the best hotels in Riviera Maya, the facilities are great but staff is best in class. You will notice the warm welcome of everyone lead by Mr. Sidharta and the reserve staff, a complete different experience from any other hotel. You will feel welcome in every space with great amenities.
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Great for young families
This is a fantastic resort to go to with a young family. We recently traveled with our two children under 3 years old. Our favourite parts were - -Kidsdom Kids Club (our daughter was asking to go back everyday!) -Lunch Box restaurant (consistent food and service for breakfast and lunch as part of the Family Concierge) -Swim-up room (great for using the pool when our youngest was napping) -Dinner at Flora (best quality food of the whole resort, great ambience) -Pirate pool (where we basically lived when we weren't sleeping or eating) -Nightly entertainment (we had fun at everyshow) -Kids family concierge activities (great way to break up the day and create momentos to bring home) -Babysitting service (additional fee, but reliable and friendly addition so we could get some time out without the kids in the later evenings - thanks Andrea!) -Family concierge service (Jorge was very responsive and Andrea helped us with coordination in advance of our stay for babysitting, meal and spa reservations) -Top shelf alcohol selection
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Paradisus loves the kids!
The resort is ahhmazing (yes, I spelled it exactly how I meant) for families. I’ve traveled to over 20+ countries including Mexico multiple times but nothing could compare to coming to Paradius. They are all about the children. They do not stop! And the employees are very patient and professional. Especially, Virginia (she made my niece feel so welcomed and cherished for her birthday) she also made my 3 children special catering to them, giving the shout outs for their birthdays, coloring books, candy. Everything without wanting anything. Also, special shout out to Elmer (Gracias), to the Kidsdom crew Lea and the team (Muchas Gracias) everyone was so kind and supportive. They make you feel safe. Nacho from The photographer team (Outdoors) took amazing photos of of our family. His manager was also amazing wish I wrote her name down. Thank you!
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Amazing hotel. Staff wonderful
What a wonderful hotel, we have had such a great holiday. All staff are very helpful and cheerful, always saying hello Waitress Graciela extremely kind & friendly. Large variety of food, great restaurants. Rooms spacious and clean with lovely linen and great air con. Well stocked mini bar too. Highly recommend!!
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Great trip for a large party
Lovely resort with a tropical feel. Excellent food in the “Reserve” adults-only restaurants. Service is at a high level. Our concierge, Adrian Bosquez, made our trip excellent. He easily kept up with our party of 14 (not an easy task, I can assure you). Adrian went above and beyond to make sure that our trip surpasses our expectations. We will definitely come back.