Resort Details
- AlbatrosBuffet and A la carte style dining, serving breakfast, lunch and dinner.
- Asian restaurant
Buffet
- Mexican restaurant
a la carte, buffet starters, dessert
- Steakhouse
a la carte
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteMini Club children's playground
different activities such as drawing, watching movies, making theater plays, games, etc. - Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 outdoor hot tub.
- Motorized Water Sports †Jet skiParasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 2 pools on-site.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site.
- Dancing †Offsite Attraction Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentEntertainment program for children ages 4 to 12 , 7 days a week.
Nightly entertainment including live music and Riu theme shows.
Daily adult activities 7 days a week.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
941 reviews
-
Jul 04, 2025Will we be back?
My fourth time staying here and now questioning if it will be my last! Reception- staff don’t want to be there, not welcoming, don’t welcome you back. It’s a conveyor belt system and they don’t care about you! Rooms- Clean and nice as always house keeping come daily and always tidied and cleaned the room. No issues there. Breakfast-unless you are there at 7am don’t expect great choices they will stop serving hash browns at 8am claiming they don’t have any but they do just don’t put them out! Thought this restaurant was all inclusive certainly didn’t seem like that and getting lied to by members of staff! Many mornings I didn’t bother with breakfast in the end and ordered food in as food very repetitive! Lunch- was okay inside but again no great choices and very repetitive! Dinner- tried to eat out of resort many times and food standards have certainly gone down hill in the last year repetitive and not much choice! Luckily we are fortunate enough to have friends that live in Cancun so we always go out for dinner as all restaurants have gone down hill in hotel! Would never go back to the steak restaurant again! Pool- where are the bartenders who bring the drinks cart around why has that stopped really disappointing! Also a massive disappointment is that is Israel is no longer at the pool bar he always brought the vibes and it was sad not to see him there! However, all the other bartenders at the pool bar are brilliant! Entertainment team- lacklustre, no energy, don’t want to be there vibes! They don’t seem to get any of the guests involved. Compared to the entertainment staff last year the men and women this year weren’t as good! I love Cancun and love all the things we do out here. However, this year I was severely let down but RIU caribe and the standards. I really hope it was just a bad two weeks! Staff need to want to be there and 70% seem like they don’t! Bartenders and waiting staff aside which was brilliant and it is nice to see all the people still there from my first visit 9 years ago!
-
Jul 03, 2025Riu Caribe
Our stay was beyond great! Enrique, and Max at the bar are super friendly. Our cleaning lady left us cute surprises on our room. When doing our check-in they took us some refreshing drinks!
-
Jul 02, 2025Graduation Trip
My partner and I took both of our high school graduates to Cancun to celebrate. A time was had!!! I don’t even know where to start. The staff was friendly and helpful. The property and rooms were clean, the bed was great, the location was perfect. The parties were so much fun. I specifically picked Caribe because the RIU parties were held on site. It was nice not to have to shuttle. I loved being able to book excursions on site as well. Everything was made super easy and accessible. I have zero complaints there. My one and only complaint was the food. I was disappointed. I understand they have to cater to a wide variety of palates but I just didn’t care for it. I went to the Mexican restaurant to compare it to the buffet and sadly even that lacked the sazón (seasoning). However, overall, I would most definitely return.
-
Jul 02, 2025
Great
Steak restaurant: Quality of steak no good Restaurant with Lobster: Taste no good Wish you will provide more Chinese food
-
Jun 29, 2025
Such an amazing trip!
My sis and I stayed here for my 21st and are not huge on drinking so we were worried about the vibes with the all inclusive. By luck we met a group of people our age the first night and spent the whole trip with them and got to explore and experience the party side of Riu. It already felt safe as is but it truly was worry free and such good accommodation too! We got close to the bartenders like Ivan and Flor, the sweetest people ever work there! We are all planning to go back next year specifically to Caribe again because you literally can’t beat the experience we had anywhere else. Also, we got the frontal ocean view room, we had the whole sea, the pool, restaurant views AND a huge, and i mean huge, balcony! Yoga at 5:30am was so calming. I also wanted to mention cleanliness, all inclusives can get rowdy (as it DOES) and messy but gosh they kept it all so spotless, they treat the pools every night and i watched them scrub them every morning too. Anyways 10/10 going back asap and will continue to go through Riu at other locations too.
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16thcomplimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed
- Early departure policy
- Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26