Riu Caribe - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

998 reviews

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  Fun Girls' trip!

  Here now! I'm completely blown away the hospitality at this hotel. Here for a girl's trip. The minute I stepped into the hotel. Hotel was very clean, smell fresh, and furniture was up-to date from the lobby to the guest room. Beds were comfortable, a/c unit worked well. Garden/landscape was well kept. No bugs issues in the room or around the hotel. Check in was flawless with a drink! Perfect location on the beach. I didnt get alot of locals bothering me to buy things. Everyone went out of their way to help you with a smile! The hotel size is more like a boutique compare to others that I have been to Mexico and I love it! Price was on point for this girl's trip. They had everything we needed from night parties, shows, pool games, and even a blackjack tables set up in the evening. They don't have a casino here BUT the option for those who wanted something to do. Very well thought out RIU Caribe! Pool is clean and there are always chair by the pool and beach. It is September, so it's off peak season. I'm not sure if its true during busy months. Buffet- always CLEAN, fresh, fully stocked, selection was great, had great kid-friendly food too! Speciality resturants- Bartola from the asian restuant, took good care of us very well. Lilly, the bartender from the main lobby, she was always serving a drink with a smile! She was super quick too since evening time, the demand is high. Not many top shelf liquors available at this resort and don't bother with the house wines. RiU made sure they had extra set of bartenders at every bar to meet the demand and extra waitress going around to pick up the finished glasses in the evening. Hard for me to catch everyone names here at this hotel because everyone here I encontered had been phenomenal. RIU Caribe had trained thir hospitality team very well. Most importantly, they show that they proud to be part of the RIU Caribe family! RIUParty- Fun and great music with theme nights! Renova spa is today- no turkish bath available, updates to follow!

  Sep 13, 2025
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  Riu Caribe - Great resort

  3 nights at Riu Caribe was a great start to our holiday and we did not even know about the party scene there which took us by surprise and a good one at that. The food @ the buffet place- Coral was exceptional and preferred over the other speciality restaurants. The breakfast was elaborate and well spread out. I would go back in a heart beat. We had some great experiences and the one that stood out the most was Jeremias and Candelario who were brilliant in supporting all our queries and reassuring us of the best solution and availabilities.

  Sep 11, 2025
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  Excellent Staff and Renovated Rooms, but the Food and Drinks Fell Short

  We recently stayed at the Riu Caribe with family and wanted to leave an honest review. Overall, we had a good stay, primarily due to the truly amazing and attentive staff. Everyone we encountered was friendly and provided excellent service, which we greatly appreciated. Where we felt the experience could be improved was with the food and beverage offerings. While we understand the nature of all-inclusive dining, we found the food choices to be uninspired, even for this category of resort. The quality was not what we had hoped for. Similarly, the beverage selection was very limited, with only basic-level spirits and little variety. This is honest feedback for the hotel's management. We would consider returning in the future if these areas were improved, as the staff and rooms were truly fantastic.

  Sep 07, 2025
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  Amazing

  What an amazing hotel spotless clean always cleaning, food was fabulous had 2 very picky diners and never complained once, buffet, poolside snack bar, asian and 2 other restaurants all fab catered for everyone and anyone..special thanks to Israel with his drinks trolley, lupita poolside bar and a big thank you to vcente and Alberto in the sportsbar amazing guys...cleaning lady always had an animal shape made from towels for the child nice touch... Alan from Ireland 🇮🇪

  Sep 04, 2025
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  An Amazing Holiday

  I have just returned from a 10 night stay at the hotel as a couple and I could not fault the hotel at all. We had a 9th floor room (993) which was accessed by the lift and then a flight of stairs. Our suitcases were taken up to our room for us. The room was big & had all the amenities you would need. This includes an iron, ironing board, safe, wardrobe with hangers, electrical outlets including USB ports. There were optics in the room including tequila, rum, vodka & gin. The mini bar had beer, water and soda and was restocked every other day. We had an issue with the sink in our room not draining and reported this via the app and it was resolved in less than an hour. Rooms are cleaned to a very high standard every day and I particularly enjoyed the towel animals left on the bed. We never had an issue with the food at the hotel. The buffet restaurant had a wide range of selection for breakfast, lunch and dinner. I guess some of this could be repetitive however, thats pretty standard for an all inclusive resort. There are 4 a la carte restaurants to choose from & you don't have to make a booking meaning you can go as many times as you like. This gives you variety from the buffet restaurant. We went to the steakhouse, Mexican restaurant and the Asian restaurant. Out of the 3, the Asian was out favourite & we went back twice. The snack bars at the pool offer food throughout the day. You can get tacos, paella, burgers, hot dogs, fries, salad. Food is also available from the sports bar 24/7 (hot dogs, burgers, sandwiches, nachos) but we didn't eat here. The bars can get quite busy but the staff are great at serving people quicky. The air con in the sports bar is a life saver and they have a variety of sports on the many tvs in there. All bars offer a wide variety of branded alcohol & a wide range of cocktails. All bar menus can be accessed via the Riu app. Israel, the bartender with the drinks cart around the pool was amazing. Always serving everyone with a smile on his face. The entertainment team were also brilliant - very friendly and enthusiastic. Many activities around the pool throughout the day which were entertaining to watch, even if you didn't want to join in. The hotel is described in many reviews as a party hotel. The hotel hosted 4x Riu parties a week whilst we were there, 2 in the afternoon and 2 at night. If this is your kind of thing, the parties are amazing. However, if they aren't your thing, they shouldn't bother you. The parties are in a separate part of the hotel & the noise shouldn't be audible in the rooms (granted our room was very high up). The hotel was exceptionally clean and the staff worked constantly to ensure it stayed that way. All of the staff we encountered were very friendly, helpful and couldn't do enough for us. We got the bus from outside of the hotel a few times to go to the Cancun strip. The bus stop is over the road and the buses are every few minutes. They cost $1 or 12 pesos per person for each journey. The drivers are really helpful and will tell you where to get off if you ask them. Overall, we had an amazing time at Riu Caribe and would not hesitate in returning.

  Sep 01, 2025