Location
Cancun - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early departure penalty: 1 night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty: 2 nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early departure penalty: 2 nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer ratings & reviews
TripAdvisor traveler rating
564 reviews-
Fantastic Hotel and Crew.
This is a fantastic, modern, well situated 5* hotel with a wonderful complement of super staff at all levels. The place is kept spotless despite the few irresponsible guest that make their job difficult. There is a fantastic private beach that is one of the best we've been to. The water is warm and calm, and the beach is kept safe, clean and tidy by the hotel. There are x4 restaurants to choose from. One large and three small special ones all serving a selection of quality food and drinks. There is also an additional food canteen by the pool during the day with a big selection and choice. Quality drinks served at various bars x5 throughout the hotel, x2 by the pool and x1 mobile bar at the pool. The quality of service, food and drinks stand out for praise without exception. We stayed here for 2 weeks and will definitely be returning again and again. The room we stayed in was modern and very well maintained. The room was spotlessly clean every day. The RIU parties are great fun for all ages, very well organised with outstanding music DJ and entertainment staff. A huge thank you to all the staff here who made us feel so welcome every day and night. Whilst we like to mention them all here, the 2 standout individuals we mention for their professional and kind service are Nicole and Guillermo who work in the main restaurant. Thank you also to the staff in the superb Spa and Gym. The hotel is about 40 mins from Cancun airport. Thank you Hotel RIU Caribe so much, we had a great holiday at your fantastic hotel.
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5 Stars
I just returned from Riu Caribe and it was an absolute blast Food was fantastic, I highly recommend the buffet and I do not say that very often. The staff was extremely attentive and activities were on point. I have stayed at many All Inclusive Resorts and this was top notch and at a really great competitive rate.
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Average at best 😒
Hey folks, just wanted to share our experience. We have just returned from spending 10 nights there and we are both in our early 50s and from the UK. Hope this helps with any decision making. Let me start with the positives 👍 Staff were always attentive and pleasant Breakfast in Coral Pool bar White party Coco Bongos was great and well worth a visit. Sports bar Housekeeping Thinks that slightly irked 🫳 The speciality restaurants were just ok, food never hot. No diversity in the music playing around the pool areas. Nobody can last 6 hours drinking at the pool bar, without needing to go to the toilet 😮. The beer is not great and definitely not full strength. Alcoholic drinks in general were not full strength. People watching videos on their phones at full volume in restaurants. RIU party’s only geared towards 20 and 30 somethings Lobby bar was always too warm Things that pissed us off 👎 Lazy arsed people leaving their food unattended, for the birds to swoop down for and annoy other guests. Evening entertainment, or lack of it. I know this will not be a popular review, but it was our experience. In short, we will probably not return to this hotel. Not sure it is worthy of its star rating and worth the money we paid.
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October holiday
Enjoyable stay at Riu Caribe, room big enough for family of 3, with nice bathroom and balcony with lovely view of sea, two small double beds. 4 restuarants plus buffet restuarant food pretty decent if repetitive, staff mostly very helpful, friendly and professional, entertainment ok. Hotel kept very clean by hardworking staff, beach area very nice. 3 pools with plenty beds, 4 themed parties each week similar to other Riu hotels however unlike other in Playa del Carmen we have visited parties for over 18s only. Gym ok. Location a little isolated however good local bus service.
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Bad
Completely gutted , came here with my partner for our anniversary. And was really disappointed. Wasn’t impressed with our room the decor was lovely . But looking closely at the curtains they had brown marks on didn’t think anything of it at first but my partner sniffed them and said it smelt like poo . On the shelf over the bed there was a brown cotton bud and the sofa was damp and smelt of beer so wasn’t impressed with the cleaning standard and we also had loads of ants . The hotel was lovely right on the beach food was nice didn’t like the food in the restraints . Staff at reception was rude . Wouldn’t recommend