Resort Details
- Various Lounges/Bars• Daiquiri, Lobby bar featuring a mixologist• La Latina, Lounge bar with terrace• Capuchino, Patisserie & ice cream parlor• Mamasita, Swim-up bar• Sports Bar, 24 hours• Pepe´s Food, Snack bar grill
- Various Restaurant1 Don Julio: Main restaurant buffet with live cooking stations2 Sunakku: Japanese a la carte restaurant for dinner3 La Casa De Las Flores: Mexican a la carte restaurant for dinner4 Rossini: Italian a la carte restaurant for dinner5 Krystal: Gourmet Fusion a la carte restaurant for dinner6 Steakhouse: Steakhouse a la carte restaurant for dinner.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Golf †
- Motorized Water Sports †- Scuba diving school- Snorkel excursion- Banana boat- Deep sea fishing- Wave runner- Catamaran- Fast cat- Excursion- Parasailing
- NightclubsOn-site Entertainment:-Daily activities for adults, 7 days a week-Nightly entertainment including live music and Riu theme shows.-Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Non-Motorized Water Sports- Sailing- Kayaking- Introductory scuba lessons in pool- Body boarding
- PoolThere are 4 pools on-site.
Elite Club - Exclusive pool area with premium branded drinks. - Sauna
- Spa †
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
1576 reviews
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Sep 13, 2025Excellent Service
Excellent Service, Food great, Bars Service, Nice views ,People from front desk very helpful ,there's a men ( Richard)at the entry ver helpful 👍 👍 👍
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Sep 11, 2025
Enjoyed my visit
Beautiful Hotel Very nice and clean I really enjoyed my stay at RIu kukulkan, from check in to check out, was smooth and easy , pick up to and from airport was no problem at all, good food I enjoyed the steakhouse and the buffet for breakfast I literally have no complaints thank u for my stay.
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Sep 09, 2025Beautiful grounds, hotel views & attentive staff!
The room was nice. The open bathroom was well designed and the tub in the middle of the room was a little awkwardly placed but still a nice touch. The rain shower head had just the right amount of water pressure and got hot instantly. The resort itself did not have enough adult activities for us. They would benefit from more shows; a trivia night, comedy show, game room, mini casino or maybe some pool tables. They had a good select of restaurants but unfortunately they were not open for lunch at all - only the buffet which I didn’t really enjoy. The drinks there tended to have a sweetener aftertaste (like sweet & low or equal) - even the juice. A wide selection for breakfast included fresh fruit, fresh made omelets and pastries among many other things. Mimosas served as well. Pools were nice, attentive servers who were all so very nice and accommodating. Beach was beautiful as well.
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Sep 06, 2025
Great Resort
Best all-inclusive I've ever stayed at. Extremely friendly and helpful staff. I recommend the elite club. The staff remembers you and even remembers what you had to eat/drink previously. Seaweed was bad but the 4 pools were awesome. Only compliant (at no fault of this resort) is if you are promised transportation to/from airport, do your research. We only needed a ride at check out (when stayed in Isla Mejeurs prior) and when we inquired, we were told we had to book it a week in advance. I had sent an email to Riu 3 weeks prior to our arrival asking how we handled just the one way, and I NEVER got a response. We had to take a taxi, and the cost was ridiculous at $60.00 for less than 20-minute ride. Resort was beautiful and all restaurants were outstanding. With Elite you can make reservations, so you never have to wait. The staff went out of the way to help us celebrate 50 years of marriage. So much fun!!
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Sep 05, 2025
Perfect for the Mature Adult that likes to let her hair down
From the day we walked on the property we loved the location, very clean and the service excellent thanks to Nacho and my girl Andria, can’t wait tell my next visit. However the food don’t get me wrong could be great but baby where the hot wings at….
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos (approx. $4.00 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed
- Early departure policy
- Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26