Resort Details
- Black and White Steakhouse
- CapuchinoPatisserie and ice cream parlor
- Don RobertoMain restaurant offering buffet-style dinning and theme dinners served twice a week.
- Fiesta MexicanaTapas restaurant for dinner.
- KrystalFusion restaurant.
- Los ArcosItalian restaurant for lunch and Brazilian Rodizio for dinner.
- SakuraJapanese restaurant for dinner.
- Various Lounges/Bars- Art Deco, Lobby bar
- La Nuit, Lounge bar
- La Terraza, Plaza bar
- Cun, Pool bar
- Can, Swim up bar
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †- Scuba diving school
- Snorkel excursion
- Banana boat
- Deep sea fishing
- Wave runner
- Catamaran
- Fast cat
- Excursion
- Parasailing - Non-Motorized Water Sports- Sailing
- Kayaking
- Introductory scuba lessons in pool
- Body boarding - PoolThere are 3 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentDaily activities for adults , 7 days a week
Nightly entertainment including live music and Riu theme shows.
Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
5166 reviews
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May 11, 2025I Love Riu
I had so much fun here. I will definitely be visiting again. I’ve stayed at different resorts and I can absolutely say that Riu Las Americas has the best staff I’ve ever experienced. Everyone made my spouse and I feel so welcomed and catered to our every need. The resort was always nice and clean and the food was also great. The Riu parties were super fun. Everything was just great. Thank you staff. I can’t wait to visit again.
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May 11, 2025
The best hotel!
Returned home recently from a 2 week stay here with my friend, we stayed here 2 years ago and had such a great time we had to come back and wow it didn’t disappoint! I had emailed the reception ahead of arrival to let them know it was going to be my friends birthday while there and would they be able to help me decorate our room if I brought some balloons etc to which they replied they’d be more than happy to help. Upon checking in we went to our room to see they had already decorated it with their own decorations ahead of our arrival which was a lovely touch! Then on her actual birthday housekeeping rearranged all the decorations and I added some more of my own, reception also sent a plate of chocolate covered strawberries and a bottle of Prosecco to our room in the evening when we were getting ready which I thought so thoughtful as I hadn’t reminded them which day was her actual birthday! House keeping were brilliant and cleaned our room every day without fail and also came round later the few mornings we’d decided to have a lie in! I’d also booked a beach massage for my friends birthday and it was honestly so relaxing by the beach listening to the waves, the spa staff also surprised my friend with a little cake and candle for her afterwards which was lovely! I’m not a huge breakfast person abroad but there was a large variety of options at the buffet and the same at lunch time, they also have a poolside lunch station which changes between Mexican and burgers/chips etc for those who want a snack round the pool. We never went to the buffet for dinner as we like being served in the speciality restaurants, there is 5 to chose from, our favourites were the steakhouse, the Japanese, and the gourmet restaurant all of which serve lovely meats and gorgeous seafood! Staff in all restaurants and the buffet work so hard making sure you’re served and happy, they literally don’t stop and are all so friendly and helpful! On this particular holiday myself and my friend didn’t do any excursions we just stayed around the pool/beach area but we were never bored for some poolside entertainment as the entertainment team are absolutely fantastic and they do not stop! From morning until evening they’re doing games, quizzes, dance lessons, competitions and stage performances and they really don’t get enough credit, they truely made our holiday enjoyable and we made great friends with some of them, all of who were similar ages to us so it was fantastic they got us involved with activities. A special shout out to Alexis, Eduardo, Jonathan, Miguel, Isazc, Damien, Norberto, Samantha and Jessy who brought pure vibes to the pool and stage areas, they do such long shifts in the scorching sun but constantly look like they’re having the time of their lives at work which is refreshing to see and they all seem to have a great chemistry and get along well with each other. I can quite honestly say we had the best holiday again and will definitely be back!
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May 10, 2025
Great resort
Second trip here and we will return again, the resort is clean, the food and service was great and everyone is very friendly!
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May 09, 2025Not quite the RIU Palace vibes I am used to
The RIU Palace Las Americas is a good hotel, but it does differ quite a lot from the RIU Palaces I have visited in Europe. The atmosphere is very casual and lacks the elegance or exclusivity typically associated with the RIU Palace brand. The dress code is not followed at all, not even in the Krystal restaurant. A good number of guests are loud, and many take plates of food into their rooms, which is unhygienic and could attract cockroaches. The hotel itself is quite pretty. I really liked the communal areas, although I had some issues with the bedrooms. They are dated and in need of minor repairs and modernisation. There are no USB chargers, no shaver sockets, and only two charging points in the room. Another point to note is that you must reserve a sunbed before 7 in the morning, or you are unlikely to find one available later in the day. The quality of service has been good (though not great), and the food mostly enjoyable, aside from the Steakhouse and Mexican restaurants, which both I and other guests found disappointing. As a European, I would not return – the atmosphere feels off, and the distance is too far. I believe I could have a better experience in Europe or North Africa at a much lower cost.
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May 08, 2025
Amazing place with amazing ocean view. 2nd time at this resort adisappoints.sapoints.
2nd time at this location and never disappoints. All staff go above and beyond to make you feel welcomed. Will return again!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos per night, per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet policy : Pets Not Allowed
- Early departure policy
- Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26