Riu Palace Macao Adults Only - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

6777 reviews

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  Disappointment

  Room cleaning was terrible – dirty bed linen, musty smell, and the room felt run-down, with rusty lamps and a fridge that wouldn’t close properly. Upon arrival, our first room had two single beds despite our request for one double, and a cockroach that the bellboy stepped on and clumsily carried out, dropping it halfway. The second room was slightly better, but still far from spotless. On the terrace, there were constantly 4–5 pigeons that literally covered it in droppings. The reception was a disaster – unhelpful, unfriendly, and unaware that we had already paid for the room in advance. On the positive side, the food was tasty, the themed restaurants (especially the steakhouse) were great, and the beach was beautiful, though seaweed was present (not their fault) and cleaned only 6 out of our 8 days. Overall, this is far from what one expects from a RIU.

  Aug 11, 2025
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  Elite club and front desk staff terrible

  Elie club is building 5 and 6. NOT building 4. Mold painted over, no aroma in the room, cement narrow balcony overlooking the nightly entertainment stage . NOT the best location. Ask to be moved ASAP. A pig with lipstick is still a pig Front desk... wow! Smile would crack their face. Grumpy rude staff. And don't lose your room card key or it's 20!!!! NEVER EVER heard of a hotel charging a fee if your room key is lost. Criminal I waited 5.5 hrs for a room yesterday. And, what a miracle they all opened up at 2:55 p.m!! After 1 night, I'm ready to leave Seriously reconsider staying here It will be wasted money. I have traveled to over 20 Riu . And after the behavior of the front desk, i don't want to ever stay at another one

  Aug 10, 2025
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  Loved it there!

  Everyone was super friendly and there was a lot of entertainment. The drinks were really good and the bartenders were really attentive. The selection of food was great and overall, I had a blast.

  Aug 09, 2025
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  Great

  This was a trip of a lifetime. 30 of us went. We had a natural ball thanks to Troy Travel club. We were treated like royalty. The parties were out of this world.

  Aug 09, 2025
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  Best holiday ever!

  Where do I start.. This was the most amazing holiday I have ever been on. Myself and my fiancé came here to celebrate us turning 40 and getting engaged! The hotel staff were very welcoming on arrival and very helpful throughout our stay, we didn’t have to lift a finger, the waiters would bring our drinks to us no matter if we were at the pool, beach or restaurant. The hotel room was spotless and cleaned daily, the fridge was restocked every day too. We tried a different restaurant each night, with plenty of food choices. The food was amazing quality, presentation superb and tasted delicious. The atmosphere was very positive, lots of fun and games around the pool. They even had regular themed parties a 2 minute walk away which were lots of fun. We spent half the day at the pool and half at the beach, we couldn’t believe how warm the sea was. Overall we had the best most relaxing holiday ever! Would definitely recommend.

  Aug 09, 2025