Secrets St. James Montego Bay - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

10160 reviews

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  Family

  Where have the last 15 years gone? Our first trip to Secrets Jamaica was on our honeymoon shortly after it opened. We fell in love with the resort, the entertainment, and most importantly, the staff. Little did we know that Secrets would become our second home and that we would be welcomed time after time with open arms and truly be made to feel like part of the family. We have celebrated so many momentous occasions here, including birthdays, 10 NYEs, our beautiful vow renewal, our retirement, and many more. Jamfest has become an annual highlight for us and we appreciate all of the hard work that goes in to marking Jamaica's Independence Day. Our recent trip has been no exception. In March 2015, we had to cancel our trip to Secrets because I had a major health crisis. From Feb.22-March 5th we were grateful to honour a 10 year survival milestone at our favourite place, along with friends who were recognizing an important moment as well. What a vacation it was! There is no place we would rather be, and that is still because of the staff.Every department from housekeeping, food and beverage, entertainment, Uvc, outdoor areas, maintenance, lifeguards/pool, butlers - the list is endless, goes above and beyond to ensure the best possible experience. The talented entertainment team captured our hearts a long time ago.We have been to many other resorts, and the entertainment here is heads above the rest. Thank you to Delrose, Francois, and all of the Ent members, as well as Kyle, for making this trip so special. It was also a pleasure to chat with hotel manager, Daniele, and he is to be commended for the interest he showed in getting to know repeat guests such as us. While I can't mention everyone by name, I would be remiss by not thanking Andre Clarke for making every trip perfect since 2010. We had the best time and left with so many memories. Thanks, Secrets, and see you next month!

  Mar 18, 2025
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  What a fabulous holiday

  This is a beautiful hotel. The facilities are fantastic and the staff are very helpful. We totally enjoyed our holiday. It was lovely to have a few beaches to choose from - all private! the pool areas were great also. The bars were fantastic and the water drums are a great idea. I would love to come straight back!

  Mar 18, 2025
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  Preferred Club is the way to go!

  Great resort & would highly recommend. Swim up suites are in a great location & beautiful beach access. Chase & Dane are the Butler’s to get. They did an excellent job & made the trip more enjoyable with all their help. Had our week planned out for the beach, lunch & dinner. Easy to make changes & located us a driver to take us shopping & walk with us to make sure we were safe. That was another extra touch.

  Mar 17, 2025
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  Nice Location. Hotel disappointing.

  We visited the hotel from the 24 Feb to the 6th March. It is close to the airport so a quick transfer. Check in was great, hotel room was nice. Staff were very friendly. Location is good. It is pretty and you can walk along the beach front to the main area for dinner. However, trying to get a sunbed with a shade was really hard work. We are up early even on holiday around 6am, which was just as well. Any later and the sunbeds are all taken around both the pools and the beach. You may be lucky if you want one and do not require shade. The disappointing part of this is that the hotel have plenty of room for sunbeds but they have installed cabanas around all of the pools which you can hire for an additional $100 dollars a day and these take all the prime spots around the pool. The irony being, they really were not used that much and general sunbeds would of been much better. On at least 3 occasions when we returned to our room to get ready, about 4pm, the house keeping staff had not been to us. I think this was due to the fact that there were not enough of the housekeeping staff. Especially as the hotel had a substantial number of American weekend guests. The other main issue we found is that we were unable to book a restaurant, unless you had a butler suite, the butler could book for you. You had to queue for the restaurants to open. Generally you would queue from 5.30pm for them to open at 6.00pm. If they were unable to seat you then you were given a buzzer to come back later. This was not an issue for us as we do not mind eating later, however, if you were called at 9.30pm and the restaurant shut at 10.00 the service stopped. They did not stay open to accommodate you. Restaurant food was ok overall. We found the Italian was the best restaurant and went there for 5 nights of our stay. We also had a couple of meals in the Mexican and if you like spicy food, this is the place to go. We ate at Bordeaux twice, we had one good meal and one bad meal in there. We did raise all of the above issues with the hotel reception as did many other guests. The staff were helpful and did what they could to resolve the situations, but there hands were tied with the set up put in place by management. We had lunch every day at the fish restaurant around the pool. Food was pleasant and the service was good. Piano bar was nice in the evening for a drink and to watch the sun set. In summary a nice location, lots of issues for the management to work out to make your stay easier and more enjoyable. However, all of the general staff were pleasant and friendly. They appreciated the issues everyone was having with the sunbeds, booking restaurants etc but could only do so much. We would not return to this hotel or the group based on our experience.

  Mar 17, 2025
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  Incredible Vacation

  My husband and I have been to Secrets St. James/Wild Orchid/Breathless Montego Bay. We have celebrated birthdays, anniversaries, holidays (Thanksgiving/4th of July/New Years, and Jamaica's Independence Day). We had an amazing vow renewal there in May 2022. This past vacation Feb 22 to March 1st 2025 was incredible. I was able to celebrate being a 5 year breast cancer survivor in Jamaica. We enjoyed our breakfasts at World Cafe and in the Secrets St. James preferred lounge. Chelsea, Joy, and others took great care of us in the preferred. We know that we are home as soon as we see Chris Brown. He is always friendly and takes great care of our luggage. The Secrets St. James Preferred pool Kerry-Ann took excellent care of us. Everett, Marlando, Sashonia, Alvin, Philip, O'Neil, Ernell, Michael lots of others are excellent bartenders. Always lots of fun and laughter. We enjoyed going to Coco Cafe and seeing Erica along with others. As always, our amazing butlers Chase and Dane did an excellent job taking great care of us. We always have to stop in at the SWO preferred to see Lisa, Matthew, and Asheekie. They are always welcoming and friendly. We always enjoy listening to Pace Band. Housekeeping did a wonderful job along with the mini bar. The lifeguards are terrific! Floyd, Brian, Patrick, and the lists keeps growing. Audley preferred towel hut took great care of us. UVC rep - Schan is always going above and beyond. We also would like to thank Paul and Tracy at the woodcarving hut for a beautiful handcrafted University of Tennessee sign. We have bought several handmade items from them. The entertainment team is absolutely the best! I can't name them all but just a few T-Jay, Sky, Samii Jo, Bleu, Redstripe, Chad (Adonis) and of course Ms. Delrose! We want to thank you to all of the amazing staff. They are what keeps us coming back. There are so many wonderful staff that we can't name them all. We have been to other places but there is no comparison. The staff here are amazing! A huge THANK YOU to Daniele- resort manager, Ms. Delrose, and Kyle for making our stay so magical. We are very excited to come back in August! Thank you! Kathleen & Jeff Whitson

  Mar 16, 2025