Location
Montego BayProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- No show penalty: 100% of balance due Applies: Sunday - Saturday 05May16 - 31Dec50
Customer ratings & reviews
TripAdvisor traveler rating
9923 reviews-
Sensational
The rooms look amazing and the availability and access to services, foods and entertainment were endless. Utilization of their App made everything seamless and I have to appreciate that. The App provided services such as room service whilst demonstrating the restaurants and their menus for perusal.
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Poor Customer service
I have booked this resort (refundable) for November, but I may have to cancel...I reached out to concierge various times requesting some information on the property to plan out the vacation, nothing heard...its like they are ghosting me, even before I arrive...(I usually expect this sort of behavior after they have your money, not before...) Terrible way to start a dream vacation...(I will adjust this review if, my experience changes)
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Romantic getaway
Excellent service especially from our Butlers Dane and Tajae. They anticipated all our wants and needs. The Altitude restaurant was delicious and the views spectacular. The Hibachi is a must. Fabulous vacation to celebrate a 25th anniversary ❤️.
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Secrets- st James resort
Great trip!! We were well taken care of by Tajae & Dane.. they were very professional . Took care of all our requests. Made us feel special . Great food and restaurants Highly recommend Staff so friendly and make sure you are satisfied with everything
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Secrets St James was wonderful and relaxing. Just what I needed.
I had a wonderful time at Secrets St James. I went with a friend of mind after a rough year personally. It was the perfect place for me to rest, relax and get refreshed. The staff was wonderful and always willing to help make my stay enjoyable. I loved that you had many options of things to do and places to eat. I felt like I could relax when I wanted to and party when I wanted to. My advise is to buy an inflatable float for the water. It is so calm and flat you can just float for hours. Don't forget your sunscreen, the Caribbean sun is much stronger then here in the States. I will definitely be back to visit again.