Secrets Tulum Resort & Beach Club - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

1619 reviews

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  Mediocre resort/wonderful staff.

  This Secrets is not the nicest one I’ve stayed in, but the friendliness of the staff; from housekeeping to wait staff to entertainment team was exceptional. Everyone went out of their way to make sure we had a lovely time. Arturo and Crystal and Reyes were wonderful. The fact that the facility does not have an attached beach is a drawback. The 15-20 minute drive to the beach is a pain. The resort is not very easy to navigate as it is all in circles. All in all we had a wonderful time. The inconveniences are not earth shattering, but I would choose a different secrets in the future.

  Nov 08, 2025
• 

  Do Not Waste Your Money on This Sub-Par Resort. Too many other choices!

  On the surface, this looked to be a cool, modern place to stay, even though not located on a beach. While the staff were friendly and did what they could, we were extremely disappointed in these areas: FOOD. If you like food, do not go here. There is no flavor, lots of bread, no meat (literally tried two nights in a row to get a steak and an hour after the restaurants opened, every restaurant said they ran out). What? Since you cannot make a reservation at any restaurant, since everyone at the resort typically goes to dinner between 6:30 and 7:30 PM, there is an onslaught of people who are trying to just get sat at any of their restaurants and forget about being served, after waiting an hour and a half at one restaurant we just left and went to the Grotto for a burger. At least there's that. We were in the Club level and were told we'd get a concierge. Nope. Never got one of those. So we had to go to the front desk to ask for a service we paid premium for. The liquor choices at this resort are as cheap as can be. When the only Bourbon they carry is Makers Mark or Wild Turkey, we've got a problem. At the end of the day, I cannot possibly recommend this resort. It's disorganized, the food is terrible, the liquor options remind me of college days with cheap wine, cheap everything, and if it weren't for the nice pool areas, I'd have left. The beach area is no picnic, either. Cattle call shuttle 15 minutes away and you better be on the first shuttle out, or you will not get a decent place to put your towel at the small property Hyatt carved out for their beach. It's a shame. I've been to Iberostar, Barcelo, and Pueblo Bonito Pacifica and all of them were MUCH nicer, better restaurants, better beverage selections, better housekeeping and attention to detail. At Secrets Tulum, you will be lost in the shuffle. Just be ready for that if you choose to spend your hard-earned money here. I won't ever do this again.

  Nov 07, 2025
• 

  Very nice resort.

  Very nice resort. Not crowded at all. Employees always available to assist with anything. Very nice choice of restaurants.

  Nov 07, 2025
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  Nice Stay, with a few hiccups.

  TLDR: Nice resort, not a 5 star, poor pool service/cleanliness at the regular pools, lovely staff and good food but not fine dining. Room: lovely room, very spacious. Hot water was spotty and took quite some time. Housekeeping was inconsistent and never did the same thing twice. Often left without towels, and frequently had to request room service. Had turn down three times in 8 nights - each time was different. One night there were chocolates, one night there were water bottles, one night nothing. Pools: This is my biggest disappointment. Two pools are wading pools, 4ft at most. THERE IS NO SWIM UP BAR. This is misleading on the website as the bar is fully above water, no seating at the knee-high wading pool. The sky pool is also barely waist hight. The pools had almost no service except at the preferred pool. That was the best experience by far. Our expectations for pool service were beyond disappointed at the regular pools. We got almost every drink our entire stay and were shocked at the service when compared to other secrets/dreams resorts. Also there are no hot tubs and the pools get pretty dirty daily. Lots of bugs and foliage (however it is in a jungle). Beach: 15 minute drive is not bad, you do get put into what appears to be an all-terrain cattle transport. Not for those with any mobility issues. The beach itself is lovely and the only other place where service was good. They are clearly on a septic system and wow the smell was overwhelming at times. The beach itself was stunning and I would go back just for the beach and ocean. Food: Pretty good, we had a very poor final night but that is likely because there were lots of people. Its not fine dining but we had a good time. Staff: The reason we keep coming back! Everyone was kind, lovely, and helpful. Reyes was the highlight of our trip and he was phenomenal!! BUGS! Lots of bugs, bring spray and plan accordingly.

  Nov 06, 2025
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  Would not recommend this resort.

  The rooms were large in size with a comfortable bed, lovely bathroom and amenities. The phone in our room did not work, but the a/c was wonderful. The food in general was not very good at all. We waited over an hour at Olio and were served cold appetizers. We left and went to BlueWater and were told they were out of all steaks. Thankfully, we had preferred club so we finally went over to the Grotto and were able to get a pizza. The hotel location, for us, was a big negative. Having to take the shuttle to the beach took away from the whole experience. The workers were all really nice with a special shout-out to Alejandro at BlueWater. The management was less so. We never got our paid for concierge, we did however get an email from the concierge group asking us to review them with all 10's so they could keep their job.

  Nov 06, 2025