SLS Baha Mar - EP

Customer ratings & reviews

TripAdvisor Traveler Rating

952 reviews

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  A Disappointing Stay That Falls Well Short of Rosewood Standards

  ### A Disappointing Stay That Falls Well Short of Rosewood Standards This is my fifth visit to Rosewood Baha Mar, and unfortunately, it will likely be my last. I have stayed at Rosewood properties around the world and have always appreciated the brand's exceptional accommodations, attention to detail, and service. Sadly, this experience has fallen well short of those standards. The greatest disappointment has been the room itself. I booked through American Express Fine Hotels + Resorts, selecting accommodations advertised as having a furnished balcony or patio with resort views. Upon arrival, Rosewood informed me that I had been upgraded to Room 113. Unfortunately, this so-called upgrade has been anything but. Room 113 is located on the lower level alongside the restaurants, gym, and spa, with only a handful of guest rooms. Rather than the resort views I anticipated, the room looks out onto what is essentially a wall of vegetation and exposed roots. Virtually no natural light enters the room, making it exceptionally dark and depressing. It feels more like a basement than a luxury resort accommodation, and the lack of natural light has genuinely diminished our enjoyment of the stay. I find it difficult to understand how this could reasonably be presented as an upgrade. At a minimum, guests should be informed of the significant limitations of these rooms before accepting them. Had I known, I would never have agreed to the change, particularly given the accommodations I originally booked. Unfortunately, the service has also been disappointing. Turndown service was missed on two of our four nights, and daily housekeeping has been consistently incomplete. On one evening, after turndown was again missed, I called to request towels. More than an hour later, no one had arrived. The shower has also flooded the bathroom floor every evening, and we have yet to determine why. To be fair, there have been some bright spots. The pool staff has been wonderful, and the wait staff at both Costa and Leola have been excellent. Those teams deserve recognition for their professionalism and hospitality. As a five-time returning guest who booked through American Express Fine Hotels + Resorts and paid full rates, I find this experience particularly disappointing. I don't expect special treatment, but I do expect accommodations and service consistent with Rosewood's reputation and price point. Unfortunately, that has not been the case. Ultimately, the room itself has overshadowed the entire experience. Service issues can be corrected, but accommodations with virtually no natural light and a view of exposed roots should never be presented as an upgrade without full disclosure. This is particularly troubling at a property where guests are paying a premium for the accommodations and experience. After five visits to Rosewood Baha Mar and many stays at Rosewood properties worldwide, I am genuinely disappointed to say that this experience has left me with little desire to return.

  Nov 07, 2026
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  Family holiday

  We had a lovely weeks stay with our toddler and 2 older children. We had interconnecting rooms which were very spacious and clean. Only had an issue with the lighting which decided to come on sporadically when we were asleep! The cot was a good size and sturdy.The resort felt very safe and was easy to find our way around. The staff were all very friendly and made the effort with our 3 children. The resort is very very expensive 10usd for 1 scoop of ice cream. We did the tortoise experience and the sea one and it was really enjoyable and worth the cost. We all enjoyed the aquarium windows from the pool at deans blue hole. The water park was a nice size and catered for the 3 different ages of our children. We had no issues with missing amenities in our room, and we never waited more than a few minutes for a table at dinner and we ate in a different restaurant each night. The pools were clean and the service was good, you can press the buzzer on the parasol and they come over. Beach was beautiful white sand but could have been more luxurious with the facilities.

  Nov 01, 2026
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  Cheating

  No no!! Not again!! If you are there you would understand why! Itvis a huge place with three hotels - Rosewood hotel is just exaggerated expensive! The breakfast was not good in the restaurants the put the left over wine in the other one. You pay for the bottle water but it the tab water. So I just ordered the bottle and opened myself!

  Oct 20, 2026
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  A Disappointing experience at the library restaurant

  Unfortunately, I had a very disappointing experience at the Library restaurant at Rosewood today. I am currently staying at the hotel on a business trip and was waiting for my room to be ready, so I decided to have lunch in the Library while getting some work done. I was dining alone, and after finishing my meal, I was planning to order dessert and coffee while continuing to work and waiting for my room. To my surprise, the waitstaff asked me to move to a sofa because three other women had arrived and wanted my table. What made the situation even more disappointing was that there were plenty of other tables available for them to sit at. Nevertheless, I was asked to give up my table without even being asked whether I wanted to order anything else or whether I would mind moving. I was simply told that I needed to move so they could have my table. I found this experience extremely disappointing and, frankly, disrespectful. I was planning to continue enjoying my lunch, order dessert and coffee, and work comfortably while waiting for my room. Instead, I was made to feel as though my presence was less important simply because I was dining alone. As a guest staying at Rosewood on a business trip, I expected a much higher level of hospitality, consideration, and professionalism. I am visiting from Canada and chose Rosewood with the expectation of exceptional service and attention to detail. Unfortunately, this experience fell far short of those expectations. At a luxury hotel, every guest should feel welcome and valued, whether dining alone or with a group. Asking a guest to leave their table when there are plenty of other tables available is simply unacceptable and reflects a lack of consideration for the guest experience. I sincerely hope management takes this feedback seriously. I am still staying at the hotel, and I hope the remainder of my stay will reflect the high standards of service and hospitality one would expect from Rosewood.

  Oct 19, 2026
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  Mixed experience at the Rosewood

  This hotel gets so much right, but also, so much wrong. The facilities: the hotel is gorgeous. It is beautifully decorated---the lobby, the rooms, and the restaurants. The rooms are spacious and things work well. Beds and pillows are comfortable and sleep quality is good. Hotel service: the hotel employs "butlers" who act as helpers to get you anything you need during your stay. They are extraordinarily nice and helpful. The housekeeping staff and the wait staff by the beach and the pool are excellent. The spa: The experience at the spa is bizarre to say the least. You are ushered into a room that has its own bathroom. There are no robes provided and no towels. After the massage, you are cold (no robe!) and you couldn't use the shower if you want to because there are no towels. The massage was mediocre and robotic. Overall, a strange and disappointing experience. However, our most significant criticism was the food, which can make or break a trip. Breakfast was the biggest issue , although dinners were only marginally better. The "Breakfast Cafe" should have been called the "Hunger Cafe." On two days, we had to wait 15 minutes to be seated, despite the restaurant being about 1/2 empty. On one of the days, after our order was placed, we waited for our food for over an hour. (Some of order was as simple as putting muffins on plate and bringing a fruit bowl.). We were starving. If you go to the Rosewood, have breakfast and lunch at Tingum on the beach. The guys who work there actually care. Food and service at Tingum is excellent. I just wish we discovered it on the first day instead of halfway through our trip. Dinners: The hotel is part of the Baha Mar complex and many of the restaurants are off the casino. The steakhouse Carna was our most expensive meal and the worst. The waitress was completely indifferent. The fish I got was so bad it was inedible. I had to order room service when we returned to the hotel. DO NOT eat there. It will cost you a fortune and you will be unhappy. Leola is okay, but they made us wait over 1/2 hour to be seated, despite having a reservation. The restaurant is also completely inflexible and won't make changes to any dish. The best of the Baha Mar restaurants is Cleo. Good food and service and an efficient wait staff. However, the best meal we had was off property at Meze Grill. It's a local place with good food and service. Go there---you'll be glad you did. Because of the food, we will be unlikely to return to Baha Mar. It is hard to relax when you are hungry!

  Oct 16, 2026