Starfish St. Lucia - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

1052 reviews

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  First and last time at Starfish St. Lucia ( Dec. 30 - Jan. 9 2023 )

  As with most reviews of Star Fish St. Lucia, the beach area is probably a 10 !!! My husband and I have been to St. Lucia five times and have been all over the Caribbean. Reduit Beach is definitely in our top four. The pool area is nice , except for the the broken glass on the pool deck. I was constantly picking up broken glass. Any other resort we've been to strictly prohibits glass in or around the pool area for this exact reason. I told a few workers about it , but most just shrugged it off. There also was a large limb dangling from one of the trees right above where people walked. I told a few of the gardeners thinking they would want to get a ladder and grab it , but it stayed there the entire 10 days that we were there. We could barely budge our sliding glass door to go out on our patio. We called maintenance and saposedly they came to our room while we were out and fixed it , but it was no different. My husband spent about 30 minutes on it and got it sliding a bit better. The buffet food was edible at best ! The food in the speciality restaurants was decent , but they constantly ran out of items on the menu. The beach grill was ok, but we couldn't figure out why it could take 45 minutes or more to get a hot dog and fries. The entertainment staff is a joke. We usually would see them at the pool for an hour or so to play trivia and then they needed to rest , I guess. Apparently , the security guards get nap breaks. If you dare go, Mac is with watersports and a great guy. Kevin at the pool bar is awesome , but rarely has what he needs ( constantly running out of beer, rum, ice , ...) I emailed the G.M upon our return about some concerns, especially the safety concerns. He was responsive at first , but then nothing. I don't like writing bad reviews , because I know people's job's depend on vacationers coming , but this resort needs so much attention. I've never been to any other A.I and wanted my money back. Mr. Brand - as G.M - " The Buck Stops Here "

  Jan 22, 2023
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  Very disappointing probably 2 star, but a beautiful location

  The rooms are tired and need refurbishment, the bathroom is worse, the beds are comfortable and the housekeeping is excellent and most of the staff are very nice and helpful. However the food at lunchtime and evening are awful and all you hear are complaints. We ended up eating out every night and spent over a thousand pounds

  Jan 20, 2023
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  NOT GREAT - FOOD PRETTY BAD

  12 nights definitely not in paradise! The location is great, beach is lovely and you can go for a nice long walk towards the harbour. Rooms are clean and adequate but definitely needs refurbishing. Bed was comfy & very big! TV channels are great. This hotel lives up to its 3 star grading - do not expect more. We stayed in room 131 which was on the right of the hotel entrance at ground level and was an excellent room - quiet at night and great access to pool & beach. Avoid rooms on left of hotel entrance as they can be noisy due to a club further along from the entrance. As previously stated it only opened in November, as did lots of hotels, and decent trained staff are hard to find. Starfish is no exception to this. Some are good but most need training and some definitely have attitude issues. The pool grill at lunch time can take upto an hour to get served and another hour to get food. It also regularly runs out of options which are initially limited. In our 12 nights they ran out of coffee & milk at breakfast, beer, rum & prosecco during the day! Gazel has been mentioned many times and she is great and on the ball on the morning egg station. Suneta was lovely in the Italian & Oriental restaurants. Management are not concerned about any of the issues and show little to no interest. Everyone we talked to had complaints, mainly about the food. The 2 themed restaurants are OK & can easily be booked at breakfast but the menu does not change and the options run out quickly - do not go later than 7:30. Service again can be very slow. Pizza's were inedible. If you do decide to go, walk up the hill opposite at end of beach - not for the unfit but definitely worth the view at the top.

  Jan 19, 2023
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  Wonderful hosts

  Had two weeks in this wonderful hotel Set right on the beach, a really nice size pool all the staff were friendly and helpful when we asked. There were a few complaints about the food but the people who moaned were still filling there plates at all three meals. We had no problems with our room which was cleaned every day if you can remember st lucia is a very small island so rarely do you get international food only local produce you will have an amazing holiday at this wonderful hotel at a very reasonable price then just chill and enjoy as we did. Thank you starfish.

  Jan 18, 2023
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  Not even close to 4* resort

  We just arrived home on Sunday, after booking the Starfish resort through Sunwing, which had it listed as a 4* resort. After reading a few negative reviews, we actually contemplated changing hotels, but thought we would give it a try. Terrible decision - at best a 2* resort. Upon arrival, we did not get the room that we asked for, it was small, dirty, no food at the buffet, rude staff at the front desk, no milk for my daughter, no fridge in our room, safe didn't work, no screen on the "window" in the bathroom, stains in the toilet, beds with huge divots in it etc etc etc. After 2 nights with no food (had to eat off the resort, even though we paid for an all inclusive package), we walked down the road and found a WONDERFUL resort (Bay Gardens) with availability and enjoyed the rest of our vacation! The Starfish was less than helpful in trying to fix our solutions and I would never recommend staying here. I have travelled to the Caribbean alot and this was by far the worst experience I have had. We met other Starfish travellers on an excursion later in the week and they complained that they the food was abysmal and the rooms were subpar. We are working with Sunwing to adjust their rating of this hotel so people can have clearer expectations as well. Certainly not as advertised!

  Jan 17, 2023