Hotel Promotions
Special Reduced Rates!
Discount is already reflected in the vacation package.
Applicable Dates:
Booking Dates: 31 Mar 2021 to 31 Dec 2050;19 Apr 2021 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 31 Mar 2021 to 31 Dec 2050;19 Apr 2021 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast for Two!
Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. More specific breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Quad Occupancy
If booked with 4 passengers, pricing is based on quad occupancy. Extra person charges for up to 4 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Quad Occupancy. Room and Breakfast for 4.
If booked with 4 passengers, pricing is based on quad occupancy. Extra person charges for up to 4 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 04 Feb 2022 to 31 Dec 2050
Travel Dates: 04 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Triple Occupancy
If booked with 3 passengers, pricing is based on triple occupancy. Extra person charges for up to 3 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Room and Breakfast for 3! Pricing is based on Triple Occupancy.
If booked with 3 passengers, pricing is based on triple occupancy. Extra person charges for up to 3 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$50 USD Hotel Credit!
Guests will receive, at a minimum, a $50.00 hotel resort credit per room to be used as indicated by hotel at check-in. There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050;07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050;07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast and Evening Meal for up to 3 Adults! Pricing is based on Triple Occupancy.
Daily breakfast and dinner is included for up to 3 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast and Evening Meal for up to 4 Adults! Pricing is based on quad occupancy.
Daily breakfast and dinner is included for up to 4 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast, Lunch and Evening Meal for up to 3 Adults! Pricing is based on Triple Occupancy.
Daily breakfast, lunch and dinner is included for up to 3 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast, Lunch and Evening Meal for up to 4 Adults! Pricing is based on Quad Occupancy.
Daily breakfast, lunch and dinner is included for up to 4 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 25% and Breakfast for 2!
Savings are reflected in the vacation price. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. Details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 3 Save 20% + Breakfast for 2!
Savings reflected in vacation price. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. Details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$100 Hotel credit and breakfast for 2!
Guests will receive a $100.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$100 USD Hotel Credit!
Guests will receive, at a minimum, a $100.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$25 Hotel Credit and Breakfast for 2!
Guests will receive a $25.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$25 USD Hotel Credit!
Guests will receive, at a minimum, a $25.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$50 Hotel Credit and Breakfast for 2!
Guests will receive a $50.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Breakfast and Evening Meal for 2 Adults!
Guests will receive up to 2 complimentary breakfasts and dinners daily per room. Single occupancy will receive 1 complimentary breakfast and dinner daily per room. Gratuities are not included.  Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Breakfast, Lunch and Evening Meal for 2 Adults!
Guests will receive up to 2 complimentary breakfasts, lunch and dinners daily per room. Single occupancy will receive 1 complimentary breakfast, lunch and dinner daily per room. Gratuities are not included.  Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary Upgrade and breakfast for 2 Included!
Guest has been booked in an already upgraded room category. Rate is appropriate to already booking in upgraded room. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Feb 2022 to 31 Dec 2050
Travel Dates: 07 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary Upgrade Included!
Guest has been booked in an already upgraded room category. Rate is appropriate to already booking in upgraded room.
Applicable Dates:
Booking Dates: 07 Feb 2022 to 31 Dec 2050
Travel Dates: 07 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Inclusive of all meals and drinks for 2 Adults!
Guests will receive up to 2 complimentary breakfasts, lunch and dinners daily per room. Single occupancy will receive 1 complimentary breakfast, lunch and dinner daily per room. Some beverages included. Gratuities are not included.  Additional dining and drinks details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 25% and Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 30% and Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 30% and Breakfast for 2!
Savings reflected in vacation price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 4 and Save 25%
Savings reflected in the cost of your vacation package price.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 4 and Save 25%!
Discount is already reflected in the package rate.
Applicable Dates:
Booking Dates: 07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 3 Save 20% + Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 3 Save 20%!
Savings reflected in the cost of your vacation package price.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 7 Save 30%!
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 07 Jul 2023 to 31 Dec 2050
Travel Dates: 07 Jul 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Casitas
    Poolside terrace and casitas set up on the beach. Grilled meat and seafood selection.
  • Culinary Center
    Hands-on cooking classes, $115.00USD each one. Wine and tequila tasting 6:30 PM Fri. & Sat. - $65.00USD each one.
  • El Cafe Mexicano
    The menu features Mexican and American favorites with two theme nights; Friday - lobster buffet and seafood, Tuesday - Mexican fiesta. Live music.
  • Fantino
    Frantino offers Mediterianean fine dining cuisine in a classical European ambiance with live piano music.
  • Sushi & Seafood Bar
    At the lobby bar & Sushi, light seafood meals. Live music with singer.
  • The Caribe Bar & Grill
    Poolside - Tropical cocktails 9:00 AM - 7:00 PM, and light fare 11:00 AM - 5:30 PM.
  • The Club Grill
    10 years of award wining cuisines, jazz band and dance, AAA 5 Diamond Award.
Room Type
  • Guest Room
    The amenities listed in this description represent a sample of amenities available in some or all guest rooms in this hotel
    • Air conditioning
    • Air conditioning individually controlled in room
    • Alarm clock
    • All news channel
    • AM/FM radio
    • Bathrobe
    • Bathroom amenities
    • Bottled water*
    • Cable television
    • CD player
    • Chair provided with desk
    • Closets in room
    • CNN available
    • Coffee/Tea Maker
    • Color television
    • Connecting rooms
    • Converters/ Voltage adaptors
    • Cribs
    • Desk with electrical outlet
    • Direct dial phone number
    • Double vanity
    • Down/feather pillows
    • Duvet
    • Electrical current voltage
    • ESPN available
    • Feather bed
    • Foam pillows
    • Hair Dryer
    • High speed internet connection*
    • High speed wireless*
    • International channels
    • Internet access*
    • Iron
    • Jacuzzi
    • Large desk
    • Lighted makeup mirror
    • List of movie channels available
    • Local calls*
    • Marble bathroom
    • Minibar*
    • Multi-line phone
    • Non-smoking
    • Pay per view movies on TV*
    • Phone in bathroom
    • Pillow top mattress
    • Private bathroom
    • Refrigerator
    • Remote control television
    • Rollaway bed*
    • Safe
    • Separate closet
    • Separate line billing for multi-line phone
    • Separate modem line available
    • Separate tub and shower
    • Slippers
    • Spare electrical outlet available at desk
    • Speaker phone
    • Storage space*
    • Telephone
    • Turn down service
    • Two-line phone
    • VCR player
    • Voice mail
    • Weight scale
    • Wireless internet connection*
  • club level ocean front double 2 doubles
    435 square feet or 39 square meters wireless internet complimentary coffee or tea maker 42 inch or 107 centimeters lcd television
    • TV
  • club level ocean view double 2 doubles
    435 square feet or 39 square meters wireless internet complimentary coffee or tea maker 42 inch or 107 centimeters lcd television
    • TV
  • club level ocean front 1 king
    435 square feet or 39 square meters wireless internet complimentary coffee or tea maker 42 inch or 107 centimeters lcd television
    • TV
  • club level ocean view 2 adults 1 king
    435 square feet or 39 square meters wireless internet complimentary coffee e or tea maker 42 inch or 107 centimeters lcd television
    • TV
  • ocean front 1 king
    435 square feet or 39 square meters wireless internet for a fee coffee or tea maker 42 inch or 107 centimeters lcd television
    • TV
  • ocean view 1 king
    435 square feet or 39 square meters wireless internet for a fee coffee or tea maker 42 inch or 107 centimeters lcd television
    • TV
  • ocean view double 2 doubles
    435 square feet or 39 square meters wireless internet for a fee coffee or tea maker 4 2in or 107 centimeters lcd television
    • TV
  • ocean front double 2 doubles
    435 square feet or 39 square meters wireless internet for a fee coffee or tea maker 42 inch or 107 centimeters television
    • TV
  • ocean front suite 1 king
    bathrooms has one and a half 876 square feet or 79 square meters living or sitting area separate living room wireless internet for a fee coffee or tea
    • TV
  • ocean view suite 1 king
    bathrooms has one and a half 876 square feet or 79 square meters living or sitting area separate living room wireless internet for a fee coffee or tea
    • TV
  • the ritz carlton suite 1 king
    bathrooms has one and a half whirlpool fits 5 2460 square feet or 221 square meters living or sitting area dining area separate dining room se
    • TV
  • club level ocean view suite king
    bathrooms has one and a half 876 square feet or 79 square meters living or sitting area separat e living room wireless internet complimentary
    • TV
  • club level ocean front suite king
    bathrooms has one and a half 876 living or sitting area separate living room wireless internet complimentary coffee or
    • TV
  • club level master suite 1 king
    bathrooms has one and a half 876 square feet or 79 square meters living or sitting area separate living room wireless internet complimentary
    • TV
  • cobalt residential suite room1 has 1 king
    room2 has 1 king room3 has 2 doubles bathrooms has two and a half 1900 square feet or 171 square meters living or sitting area dining area
    • TV
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Accessible parking*
  • BBQ/Picnic area
  • Beauty shop/salon*
  • Boarding pass print-out available
  • Bookstore,Offsite*
  • Buffet breakfast*
  • Business center*
  • 24-hour front desk
  • 24-hour room service
  • Does hotel have accessible parking?
    Grab bars in bathroom
    Raised toilet seat with grab bars
    Roll-in shower available
    Service animals allowed on property for people with disabilities
    Service dogs allowed
    Toilet seat in guest rooms for disabled person
  • Accessible parking*
  • BBQ/Picnic area
  • Beauty shop/salon*
  • Boarding pass print-out available
  • Bookstore, Offsite*
  • Buffet breakfast*
  • Business center*
  • Business services*
  • Car rental desk*
  • Check cashing policy
  • Child programs*
  • Cocktail lounge, Offsite
  • Cocktail lounge with entertainment*
  • Cocktail lounge with light fare*
  • Complimentary in-room coffee or tea
  • Complimentary newspaper delivered to room
  • Complimentary newspaper in lobby
  • Complimentary shoeshine
  • Concierge desk
  • Concierge floor
  • Continental breakfast*
  • Currency exchange*
  • Direct dial telephone
  • Dry cleaning*
  • Efolio available to company
  • Elevators
  • Executive floor
  • Exercise gym
  • Express check-out
  • Florist
  • Food and beverage outlets*
  • Front desk
  • Full american breakfast*
  • Gift/News stand*
  • Hair dryer
  • Hairdresser/barber*
  • Health club
  • High speed internet access*
  • High speed wireless*
  • Ice machine
  • Interior corridors
  • Ironing board
  • Jogging track
  • Laundry/Valet service*
  • Limousine service
  • Lounges/bars*
  • Meeting rooms*
  • Non-smoking rooms available
  • Onsite laundry*
  • On-Site parking*
  • Outdoor pool
  • Parking*
  • Pool
  • Public area air conditioned
  • Restaurant*
  • Room service*
  • Room service - full menu*
  • Safe deposit box
  • Sauna
  • Room access through interior corridor
  • Shoe shine stand*
  • Spa*
  • Steam bath
  • Tennis court
  • Translation services*
  • Travel agency*
  • Turndown service
  • Valet cleaning*
  • Valet same day dry cleaning*
  • Video checkout
  • Video games*
  • Video review billing
  • Wakeup service
  • Whirlpool*
  • Wireless internet connection in public areas*
Off-Site Amenities
  • Business Center*
  • Copier
  • Ethernet Connectivity
  • Fax Machine
  • Full Business Center
  • Meeting Facilities
  • Network/Internet Printing Available
  • On-Site Business Center*
  • Printer
  • Telephone
  • Voicemail
On-Site Wedding Services
  • Please contact the hotel for additional information.

* Fees may apply

On-Site Recreation
  • Beach *
  • Children's program, onsite *
  • Fitness center on-site *
  • Gym *
  • Health club
  • Jogging trail *
  • Outdoor pool *
  • Pool *
  • Sauna *
  • Spa *
  • Tennis court *
  • Whirlpool *
Off-Site Recreation
  • Bowling alley *
  • Fly fishing *
  • Hiking trail *
  • Horseback riding *
  • Jet-ski *
  • Kayaking *
  • Mountain biking trail *
  • Sailing *
  • Scuba diving *
  • Snorkeling *
  • Surfing *
  • Water-skiing *
Off-Site Attraction
  • Cancun
  • Cancun
  • N/A
  • Chichen Itza (Mayan Ruins)
  • Tulum (Mayan Site)
  • Xcaret, Archeological and Water Park
  • Chichen Itza (Mayan Ruins)
  • Cozumel
  • Isla Mujeres
  • Tulum (Mayan Site)
  • Xcaret - Natural Aquarium/Underground River
  • Ki Huic Public Market
  • Plaza La Isla
  • Market 28 - Public Market

* Fees may apply

Where the cerulean blue Caribbean Sea meets a cloudless sky, the sun emerges to mark the beginning of another brilliant day at The Ritz-Carlton, Cancun, one of the most elegant luxury hotels nestled along Mexico's alluring Mayan coastline. Our oceanfront hotel boasts a pristine beach that can keep you busy with a wealth of waterfront activities, or content to do nothing at all. Additionally, our luxury Cancun hotel promises dining experiences that are nuanced with the definitive flavors of Mexico, a spa that adapts ancient Mayan therapies with a modern aesthetic, and the whisper of waves that make their way into your accommodations as a soothing wake-up call. Perfect for couples and families alike, The Ritz-Carlton, Cancun offers a dream-like escape to another world, determined to leave you breathless. Perfect for couples and families alike, The Ritz-Carlton, Cancun offers a dream-like escape to another world, determined to leave you breathless.

Property information

Year built: 1993
Last renovation: 2015
Floors: 9
Nonsmoking rooms: 363
Suites: 48
Total rooms: 315
Total rooms and suites: 363
Retorno del Rey #36, Zona Hotelera , Cancun, ROO, 77500, Mexico

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 4519 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The place we keep coming back to

    The place we keep coming back to Kempinski is one of those rare places you come across in life that offers the perfect combination of the most beautiful beach in Cancún and the warmest, most memorable service. For seven consecutive years, Kempinski has been our favorite destination. We have been coming here since the property was the Ritz-Carlton, and when the name changed, everything we loved stayed the same: the welcoming, family atmosphere, the peaceful surroundings, the excellent food, and an experience that is always first-class. But it is the service that will always bring us back. From Joaquín at the entrance and Rubén, our butler, to the restaurant team—José, Ángel, and Suleym—everyone always makes us feel at home. Everything on the beach is immaculate, and our heartfelt thanks go to Reynaldo, Jorge, Edgar, and Claudia. To ALL of you: thank you for always making our vacations unforgettable. Kempinski lovers forever!

    Oct 06, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxation in Paradise

    An amazing trip! Location is beautiful and the staff put the experience over the top! They get to know you and anticipate your needs. Always so gracious. Property is very pretty and the food is excellent. Would highly recommend for solo, couples and families.

    Oct 06, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Top hotel with great amenities.

    The service was top notch. I was there on a solo trip for a much needed break and rest. I was upgraded to the club lounge and treated with deep courtesy. The restaurants can be a little expensive but other than that, all was great.

    Sep 27, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    He proposed during our sunset beach dinner

    My fiancé surprised me with a private dinner right on the sand around 7:30 PM just as the sun was setting over the water, and it turned out to be an extremely perfect proposal. What made it so special was our server Moses. When my partner got down on one knee by the lantern light, Moses was already stepped back quietly in the dark taking dozens of angles on my phone without interrupting us once. He caught the exact second my fiancé opened the ring box and even made sure the ocean waves were framed in the background. After I said yes, he brought over two glasses of cold champagne and took some gorgeous posed picturs of us standing near the cabana before serving our dinner. The beach was quiet with just a light breeze, and having that secluded spot to soak it all in made the whole evening completely unforgettable. Moses truly took such good care of us that night and we cannot thank the hotel enough.

    Sep 24, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect Proposal

    What a night! My partner brought me here to propose to me and the staff here in particular Moses delivered an incredible experience which made my now fiancés proposal even more incredible! With a private cabana arranged for us on the beach, Moses made sure we felt special and also made sure we had captured every inch of this magical night! Beautiful food, venue and photos! Thank you so very much to Moses and the team for making it a wonderful night to remember!

    Sep 10, 2026
Hotel advisories
  • AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
  • AdvisoryThe Municipality of Benito Juarez will be charging an Eco Tax of 24.18 Mexico Pesos (approx. $1.26 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • AdvisoryA minimum mandatory hotel-imposed resort fee of $43.10 (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Kids stay free policy : Maximum number of children per paid adult: 0Maximum child age: 13

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