- Palladium’s Chic Cabaret will be offered for Free, providing a unique and memorable experience! Valid once per stay. Valid for 2 adults.
- Dinner can be arranged during check-in or directly through the butler team. They will assist guests in selecting the available days.
- Upon arrival, the Palladium team will provide guests with the available options and confirm the best day for their experience
- Added values can be arranged during their check-in or directly through the butler team. They will assist guests in selecting the available days.
- Show availability varies by destination and occupancy, however, the venues do not close. Upon arrival, the Palladium team will provide guests with the available options and confirm the best day for their experience
• Free room upgrade (subject to availability)
• Fruit basket with bottle of champagne
• 15% discount on massages
To receive this offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Important Information: Proof of marriage must be provided at check-in.
*Grand Palladium Colonial Resort & Spa
*Grand Palladium Kantenah Resort & Spa
*Grand Palladium White Sands Resort & Spa
• All meals
• Domestic drinks
• Non-motorized water sports
• Entertainment
• Taxes and Gratuities
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Capricho:
International buffet. Serving breakfast, lunch and dinner.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El GauchoArgentinian cuisine. Serving dinner a la carte.
- La BohemeFrench cuisine. Serving dinner a la carte.
- TentazioneItalian cuisine. Serving dinner a la carte.
- Various Lounges/Bars
-Beach Club
-Lobby Bar (1)
-Pool Bars (3)
- Junior Suite
View : garden
Bedding:- 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: -3 adults, 0 children, 3 total
Adults only - no children allowed
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Junior Suite Private Pool
Bedding:- 1 king or 2 double beds -
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total
Adults only - no children allowed
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Overwater Villa Suite
View: garden
Bedding: 1 king bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits:- 3 adults, 0 children, 3 total
Adults only - no children allowed
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Junior Suite Jacuzzi
Bedding:- 1 king
Occupancy limits: - 3 adults, 0 children, 3 total
Adults only - no children allowed
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Junior Suite Private Pool Poolside
Bedding:- 1 king
Occupancy limits: - 2 adults, 0 children, 2 total
Adults only - no children allowed
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Junior Suite Poolside
Bedding:- 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: -3 adults, 0 children, 3 total
Adults only - no children allowed
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Junior Suite Ocean View
Bedding:- 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: - 3 adults, 0 children, 3 total
Adults only - no children allowed
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Suite
Bedding:- 1 king size bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: -2 adults, 0 children, 2 total
Adults only - no children allowed
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Suite Poolside
Bedding:- 1 king size bed
Occupancy limits: -2 adults, 0 children, 2 total
Adults only - no children allowed
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Suite Jacuzzi Terrace
Bedding:- 1 king size bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits:- 2 adults, 0 children, 2 total
Adults only - no children allowed
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Suite Private Pool Poolside
Bedding:- 1 king size bed
Occupancy limits: -2 adults, 0 children, 2 total
Adults only - no children allowed
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Suite Private Pool
Bedding:- 1 king size bed
Occupancy limits: -2 adults, 0 children, 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Jacuzzi Terrace
Bedding:- 1 king
Occupancy limits: - 3 adults, 0 children, 3 total.
Adults only - no children allowed.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- 24-hour front desk
- ATM/Cash machine*
- Baggage hold
- Beauty shop/salon*
- Bell staff/porter
- Car Rental Services*
- Complimentary wireless internet
- COVID test onsite
- Currency exchange*
- Doctor on call*
- 24-hour front desk
- ATM/Cash machine*
- Baggage hold
- Beauty shop/salon*
- Bell staff/porter
- Car Rental Services*
- Complimentary wireless internet
- COVID test onsite
- Currency exchange*
- Doctor on call*
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Room service
- Spa*
- Tennis court
- Water sports*
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
* Fees may apply
- Basketball court
- Fishing *Deep sea fishing
- Miniature golf
- Non-Motorized Water Sports
Snorkeling, kayaking, windsurfing, pedal boats, stand-up paddleboard
- Pool
7 freshwater pools and 1 seawater pool. Free umbrella, sunbeds, shower and towel service.
- Scuba diving *
- Soccer field
- Spa *Zentropia Palladium Spa and Wellness
- Table tennis
- Tennis court6 tennis courts onsite
- VolleyballBeach volleyball court
* Fees may apply
Property information
Customer ratings & reviews
TripAdvisor Traveler Rating
16640 reviews
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Oct 18, 2026Good, but definitely not great
This was our first time to this particular resort, but we have been to Playa many times. First off the property is huge and to really see the whole thing you need to hitch a ride on a golf cart, which are very easy to flag down. Property seemed very well maintained, clean and overall naturally beautiful. The property was basically built in a mangrove swamp so there are lots of canals, bridges and boardwalks over and through existing mangroves…which is cool and unique. Rooms are adequate but honestly a little tired. The room we had was a ground floor poolside suite, which is a little misleading since it’s not really poolside. The building itself is close to the pool, but in no way shape or form would I consider it poolside. Biggest complaint about the room was the mold/mildew smell. We had maintenance come clean the coils, and got a dehumidifier but the smell persisted. I understand it’s the tropics, but we’ve never run into this issue before at any other properties down here. One more issue we had was bugs. Yes we are aware of the location and bugs are just an unavoidable thing here sometimes but again, have never had bug issues at other resorts in the area. We had our room fumigated once, found a bug in the sheets that night, had our room fumigated once more and that seemed to do the trick. The pool scene is nice, there are a number of different options for pools, and none of them seemed overly crowded. The beach scene is a little different since the sargassum has pretty much invaded all of this area of Mexico and the Caribbean…so that’s not really something that can be avoided. Also note that TRS does not really have a beach, if you want to sit on a beach you have to walk down to the adjoining property. Staff were all great and extremely helpful and kind. Spa was good, but could probably use an update. Food was pretty mediocre at both buffet and sit down restaurants. Liquor selection at TRS was great, but if you ventured to the other adjoining properties, the selection dwindled. Check out and transportation from our room to the lobby was disappointing. We asked for a golf cart transportation for us and our luggage to the lobby. The porter came early so we asked him to give us a few minutes, which he kindly agreed to…after a few minutes, we walked outside with our luggage and the guy had left, so we ended up trekking it with our luggage. Again not a huge deal, but disappointing. Overall, good not great.
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Oct 17, 2026Great service from naydelin (licci)
Licci was brilliant service was amazing can say much else as she was attentive and was great company thank you
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Oct 17, 2026Friends vacation!
Our trip overall was good but as members of their Travel Group we excepted more for our group. We didn’t have a butler for the first 3 days of our stay. Once we got one he was great! We use to get discounts on the Chic Show but not this time, very disappointing.
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Oct 16, 2026
Celebrating our 26th wedding anniversary ❤️
My husband and I have been travel club members for over 12 years. We have seen many beautiful properties as we’ve traveled, but what keeps us coming back to Palladium Riviera Maya is the amazing hospitality and service we receive from the service staff! Starting with Ernesto at the beach club who was one of the first servers we met over 12 years ago who always greets us like family that are visiting his home! He creates me my own special mocktails every time I come and makes sure we lack nothing while we’re hanging out at the beach club , to Armando who kept our room clean all week at TRS villa 69, Raul at La Dahlia and Hacienda buffet who gave us superb service at breakfast and lunch and the TRS Helios waiters Martha, Caesar (Horacio), Daniel and Magdalena who made us feel like we were the most important people there. They are all who keep us coming back year after year! They are what makes your resort super special to us! Palladium would not be the same without them!!
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Oct 16, 2026
Amazing service
Martha in the Helios restaurant in TRS is amazing. Super helpful and takes care of whatever you need
- AdvisoryThe access to the hydrotherapy areas at Zentropia Palladium Spa & Wellness will cost $35 USD per person.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.