Zadun-A Ritz-Carlton Reserve

Customer ratings & reviews

TripAdvisor Traveler Rating

357 reviews

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  Can’t wait to return

  Our family absolutely loved our stay at Zadún, a Ritz-Carlton Reserve in Baja. From start to finish, the experience was unforgettable. Our Toswani went above and beyond to make sure our children felt special, surprising them with cookies and milk, a delightful assortment of Mexican sweets, and other thoughtful touches that made the trip magical. The property itself is stunning. The views were breathtaking, we spotted whales from our lounge chairs almost every day! The rooms were spotless and aesthetically beautiful, designed with a perfect blend of luxury, comfort, and natural elegance that made us feel completely at ease. The location is serene yet accessible, and the hotel made it easy to arrange transportation both into town and to our boating excursions. Every member of the staff was warm, welcoming, and dedicated to making our stay as relaxing and seamless as possible. We couldn’t have asked for a better vacation and look forward to returning!

  Jun 28, 2025
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  Serious issues at this hotel

  This hotel has some serious issues. We booked a suite and the entire time - we had either non-existent water pressure in our shower or very low after they "fixed" it. We were attending a wedding and had to use the handheld device in the bathtub to shower. Because the handheld only goes up so far, we had to kneel to shower on a hard tub. In addition, the water never was above warmish. I complained several times to our "butler" and we were assured it was fixed, but it never was completely. Upon check out - the manager listened to us and smiled a lot but that is about it. For the price we paid, at the very least, I would have expected a discount for not having a working shower during our stay. The other issue is I had booked a spa appointment prior to arriving at the hotel, but the butler gave us another time after we checked in which did not work and kept insisting we had to pay the cancellation even though he was the one who had booked it. The spa was very understanding and did cancel the butler's reservation without a fee. My feeling is that the butlers must get some sort of kickback or commission for spa or restaurant reservations. Not sure - but this is what it felt like. Also, when we would ask for a cart - because it is a big property and I had heels and the request was made to the butler - it never came. Finally, and this struck me as odd - when the butler took our credit card payment for the deposit upon check in on a machine - he asked for the physical card and then wrote the 3 digit CVV code on the receipt. This struck me as odd, since the deposit was already received by the credit card machine. Also, as I was reviewing my bill on our TV - I noticed that the deposit that I paid in 2024 had not been applied. I texted the butler, but no resolution. Upon check out - the original bill did not have the deposit credit. If I had not been on top of that or remembered that deposit from almost a year ago - it may never have been applied. The check out person was very helpful and did find it and applied it. But the difference would have been several thousand dollars. On the positive side, the food servers in the breakfast restaurant and at Humo were outstanding. We definitely will not be back to this property. We had booked the One and Only, but decided to stay at the Zadun as it was one of the hotels recommended by the wedding we attended.

  Jun 23, 2025
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  Lovely

  Beautiful rooms with plunge pool. Service, as usually, is top notch. Gorgeous ocean views (can’t swim at beach though, obviously). Restaurants on sight are fantastic. Highly recommend use of the spa products in the room!! They are amazing! Highly recommend if going to Cabo area.

  Jun 23, 2025
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  40th Birthday Perfection! Gracias!

  Our trip to Zadun was such a special one for my husband’s 40th birthday. From the moment we walked in the door, to the moment we left, everything felt special. This feeling truly came from the service of all the employees, including our wonderful Toasanis Ari & Gabriel. It also was a plus to be amongst such beautiful surroundings. We opted for an upper level plunge pool suite and it was swanky, yet unpretentious. Every detail thought of to maximize our experience and convenience. The peace of our private pool and loungers overlooking the ocean where we spotted multiple migrating whales was such a treat! For dining we frequented Barrio multiple times (breakfast, lunch and dinner). The service was top notch, food was so fresh and was displayed with care/attention to detail. The tempura fish tacos I could’ve eaten ten more times and will dream about! My husband HAD to have the guacamole everyday! The Mariachi band performance night dinner is not to be missed—the music, the views, the food—unforgettable. Another night we shared a romantic birthday dinner overlooking the ocean at sunset at Humo—we made a reservation a week ahead. The wine was lovely, the food was delicious, and the restaurant even surprised my husband with off-menu fresh churros with a sparkler—perfection! We didn’t have a bad meal all trip… During the mornings, we noticed NO rush of people to hoard pool or beach chairs which was nice—no overcrowding. We preferred to spend our time with our toes in sand where the beachside service was wonderful—just push a button and a cold drink or sushi rolls are in their way! I also appreciated the non alcoholic drink options amongst the property. We went for a couple nice walks along the beach and felt perfectly safe. The beach is not at all swimmable, as are most Cabo area beaches, but we knew that going in. The afternoons we retreated to our plunge pool that was a nice temperature at the end of April (not too cool or warm). There were a couple families with older children maybe aged 6/7 and up. I personally would not bring mine here as they are a little younger—their noise levels would definitely be noticed here and possibly become bothersome to other guests or at least make me anxious they were ruining the relaxing vibe… We had visited the Waldorf Pedregal years ago, and were afraid to be disappointed going elsewhere, but Zadun rose to the occasion and delivered a luxurious, authentic, unpretentious experience for us. Zadun is a resort gem! Don’t hesitate to book. We would be so happy to come back again. Gracias!

  May 05, 2025
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  Amazing Experience from an experienced traveler

  This hotel is amazing from the time we arrived. We were greeted by Gabriel the head butler who goes above and beyond for you! We received a specialty drink on arrival and we were also given chips, guacamole and treats in our room. Our room was spacious and beautiful 10 out of 10. Housekeeping was amazing too. The food and drinks were delicious and everything was above and beyond. Great Service! We stayed at the Four Seasons Cabo del Sol on this same vacation and the Ritz Zadun was far better. We ate at Arce and Flora Farms and it is super close to the Zadun. To be honest I thought the service was way better at Zadun than the Four Season Cabo del Sol...they don't have swimmable beach either. It is expensive but was worth the money.

  Apr 30, 2025