Zoetry Marigot Bay St. Lucia - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

1248 reviews

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  This is a good hotel which has the potential to be a great hotel

  The setting on Marigot Bay on St Lucia is excellent. The accommodation blocks are largely wood framed and arranged up to three high on the southern side of the inlet in lush, well- kept grounds. There are no lifts on site so there are steps and this may prove to be a barrier to those with mobility issues. The free Wi-Fi works well throughout the resort. Our room air conditioning worked well and the room has been cleaned and turned down daily. The bed was huge and very comfortable. The resort is all inclusive and we found the quality of food to be excellent in all venues, though the range of well known drinks brands was very limited. So why isn't this a five star review? We had a number of niggles during our fourteen night stay, starting with check in when we were shown to the wrong room after dark and the female staff member went away to reprogramme the key and was never seen again. Not funny after a nine hour flight and you need the toilet. Kevin, who we subsequently learned works in the shop at Hurricane Hole, let us into the right room when he brought our bags. At check in we had been advised to attend an orientation meeting at 11am next morning. We did so promptly, but it was not until 11.20 that anyone showed up to conduct the tour. I expressed my frustration about the check in fiasco and tardiness of the orientation to someone from the reception team, who offered us two hours in the spa next day and Swedish massages were delivered by two very skilled ladies. So it continued with variable levels of service. Refills of the all inclusive minibar in the room were not automatic, with requests having to be made via the App. Sometimes these were fulfilled and sometimes they weren't and never at the time you have supposedly booked - with deliveries taking place from 7am in the morning to 9pm in the evening (when you might be asleep). Our room seemed to lack a "do not disturb" sign. Rohan in the restaurants, Rashida (1461, the Cove and Le Bateau), Karla (Rum Cave) and Markeem (Gym) were all attentive and made our stay special. Others were decidedly indifferent, although things improved during the latter part of our stay after I provided five A4 pages of detailed feedback to Philipp the General Manager on our trials and tribulations after a week and two days later tackled him about these in person having not had a reply. These resulted in a complementary meal at a la carte Driftwood and a private dining experience both of which were excellent. The resort looks tired and tatty in places for example: in our room one of the two hand basins was badly cracked, around the pool, on our balcony and on the ferry to the beach cushions were were torn and split, in public areas lights were out or flickering and the pool volleyball has lost its outer shell. During a heavy evening downpour I switched the outside lights that caused the lights in our bathroom and wardrobes to trip plunging us into darkness. This was reported to the concierge and the breaker reset in about 90 minutes. I was advised not to use the outside light…. In contrast the grounds and pools seem to be very well maintained and air conditioning, and the appliances in our room all worked. On one visit to the beach, which was very clean and good for snorkelling and one visit to the pool in the morning there were no complementary towels for up to an hour. Hyatt offer an App which acts as a guide to the hotel and its activities, restaurants and entertainment. During the orientation we were advised that the menus are updated at 11pm each day, but I never noticed any change in the menus during our stay. I found it frustrating that the app lacked the ability to book a table and that all bookings require a call or a visit to the concierge. The app does offer the ability to provide feedback on different aspects of our stay, but there is a 250 character limit. The hotel also provides a daily paper guide to the same things, but I noticed that often times varied between the two. I have a dairy allergy and this was notified to our tour company (TUI) 146 days in advance of our stay, was well accommodated by British Airways, but this seemed to be a revelation to staff at the resort. Staff have clearly been trained to ask about allergies, at pretty much every meal, and the kitchen staff were excellent at omitting dairy products from dishes, but serving staff continually served bread with butter and not margarine. Every day almond milk had to be asked for at breakfast, yet in most UK hotels a dairy free alternative is just available as a matter of course. My biggest frustration in this regard was the Coco Café at Hurricane Hole. This offers a super range of cakes and ice creams, but not one dairy free or vegan cake. Over fourteen days I repeatedly asked the question about the availability of a dairy free or vegan cake, but was continually disappointed. I’ve provided feedback verbally and via the Hyatt App, but nothing changed. Sometimes a pretty tasteless an alarmingly fluorescent green lemon sorbet has been available, but that was all. What I found particularly frustrating about this was that the staff were capable of producing excellent dairy free deserts. One day Rohan presented me with three excellent strawberry tarts and on other occasions "special" deserts were prepared for me at The Rum Cave, Driftwood and the private dining experience. The programme of activities is low key. Some need to be booked, but take up in the low season was low. I attended an aquafit session with Markeem who was very good. He noticed an old shoulder injury and encouraged me to visit the gym for some exercises to help with this and I took him up on this offer in the following days. I found his approach to be friendly, helpful, encouraging and beneficial. The resort does have programme of excursions, at premium prices, if you ask the concierge. We attended the full day Bean to Bar tour which as excellent in all respects and for the first time we felt like valued customers. We later found that there is a local tour company just outside the Hurricane Hole which offers a similar range at more competitive prices and can also arrange taxis for you. Overall we had a very relaxing and enjoyable holiday, but felt that we had to fight hard to get a four star experience.

  Oct 17, 2026
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  Tranquil stay

  This is a wonderful hotel, beautiful setting, staff went above and beyond. This is a peaceful, relaxing hotel. There is nothing to do outside the hotel, no other restaurants or bars to visit, no where to walk to, so if your looking for something lively this is not the place for you but if tranquility is what your after I would definitely recommend

  Oct 16, 2026
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  Travel Agent Review

  Horrible! Definitely not a 5 star resort. More like 2 star. Quick run down….roaches in rooms and dining areas. Cats running around dining areas. Small dated rooms. No ventilation or air in bathrooms. No elevators (even with rooms kn the. 22/23 floor requiring multiple steep hill climbs and multiple flights of stairs). Extremely limited food options and restaurants. Food that was available was definitely subpar. 2 very small pools. No entertainment extra resort employee singing 1 night at dinner. Best part of this resort is the Spa. That was great. Otherwise—dont waste your money! Zoetry is the Carnival of the all inclusive Caribbean!

  Oct 12, 2026
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  Great but could be even better!

  We were there (2 Master Suites) for a big birthday celebration. Overall we had an amazing 10 days and I will try to do a balanced review. Positives *Amazing location *Fabulous room (we had master suite with plunge pool 1111) - lots of space and a great views. *Overall great, friendly customer service * Well equiped gym * Great on site fitness instructor (Max - we did classes and hikes with him) * We had the butler service and all our butlers were very helpful *Food overall was good *Drinks were a decent standard and the cocktails were not just overly sweet * Shout out to Rosemary our housekeeper who was awsome (but not there every day) *Great service when I neded to seek medical advice *The Rum Cave is a great experience Improvement opportunities * Room servicing was at times patchy when Rosemary was off *We often had to chase for fridge refills of beer and wine * Some of the restraunts were closed when they should have been open which meant food became repetative *The resort takes day guests which makes it feel less exclusive and in fact when there was a large crowd in one day we felt our service suffered *The transfer included in our room on the incoming transfer was a normal sized taxi for 4 of us - which was cramped and hot. *The hotel were aware it was my hubbys 70th birthday - but no effort was made to celebrate it (eg room decoration etc) *Perhaps fogging for mosquitos would keep them down at this time of year *Beach could be improved - whilst it is a public beach, Zoetry use it and so could perhas invest in it a bit? The positives certainly outweigh the negatives, but with some small adjustments this could be an even more fantastic resort. Would we recommend to other - definitely! We would go again - yes!

  Oct 09, 2026
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  Excellent staff

  A very beautiful resort with incredibly warm and welcoming staff especially Olivia!!!!

  Oct 03, 2026