Resort Details
- Cielito Lindo
Menu style dining features authentic “a’ la Carte” Mexican fare in a festive environment. Reservations required at the guest service desk.
- Fuji
This popular a la carte restaurant features Asian cuisine specialties.
- O’ sole mio
An Italian specialty menu offers exquisite “a’ la Carte” Italian dishes in a stylish atmosphere. Reservations required at the guest service desk.
- The PizzeriaWorld-class pizza and sandwiches are available for all guests.
- The Snack Bar
The Snack Bar serves a variety of lighter fare, including hot dogs, hamburgers & sandwiches.
- Topaz
Enjoy buffet-style dining in the resort's main restaurant. Topaz features a unique selection of international cuisine, including pairings with themed nights. Topaz is open for Continental breakfast, breakfast buffet, and dinner.
- Various Lounges/Bars
- Ambar Bar
- Aqua Bar
- Disco Bar
- Lobby Bar/The cocktail bar
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Free parking
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Wedding and honeymoon programs available. Please contact the Wedding Coordinator at the hotel directly for availability and pricing.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities (ages 4-12)
The new Kids Club is a nine-to-five activity center for children ages 4-12, showcasing a new video game room and a children's pool in the shape of the world's most famous mouse. Children will have a blast at the Mini Disco with piñatas, games and dancing everyday. - Direct access to a beach
- Motorized Water Sports †Wave Runner, snorkeling, diving tours and deep fishing opportunities are available.
- Non-Motorized Water Sports
A variety of land sports are available, including
volleyball, beach soccer, table tennis, a multiple use field, shuffle board, giant chess board, billiards, playing cards, board games, aerobics, and two lighted tennis courts.Water sports include non-motorized activities such as kayaks, snorkeling, sailing, water polo, aqua aerobics, boogie boards.
Daily activities programs hosted by recreation staff in a variety of languages
Kayaks, snorkeling, water polo, aqua aerobics, boogie boards, sailing, and windsurfing are also available.
- PoolAllegro Playacar features three pools: one for relaxing, one for activities and one just for kids. This property also has swim-up bars.
- Spa †
- Tennis courtThere are 2 lit tennis courts on-site.
- Golf †A golf course is located within a mile of the property.
- On-site EntertainmentNightly shows and entertainment: Guests also will enjoy a different and spectacular show every night such as "Boogie Dreams," taking you back to the 70's and 80's, or "Ingenious" the magic of Irish dancing and circus, performed by the resort's dancers.
- Chichen Itza
- Playa Del Carmen Town
- Other Local AttractionsA definite advantage of the resort is definitely its geographical location: it is close to Cozumel, Akumal and all the archeological park, towns and ecological activities
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
10668 reviews
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May 05, 2025Great hotel. Can't fault it. Staff was.brilliant and made the difference.
As per title. Great hotel.shame it will be knocked down to build a new one. Hopefully the developers will keep the mexican theme of the hotel
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May 04, 2025A wonderful holiday
We had an amazing 10 night stay at the hotel. We had a very comfortable twin room with a lovely hammock on the balcony. The food was varied and of excellent quality. We used all 3 a la carte restaurants and enjoyed them all, particularly the oriental. We queued for 30/40 minutes to book the a la cartes which wasn't an issue and we have experienced this system at another 5 star hotel in Mexico. The staff are absolutely amazing, all so friendly and helpful. They work very hard and are a credit to the hotel. The entertainment staff were excellent, particularly the 2 guys who do the aqua gym and the fiesta night. The pools are lovely and the beach is wonderful. There is seaweed but it is cleared on most days. We enjoyed all of the entertainment. The Saturday night fiesta party was so much fun. At weekends numerous local Mexicans stay at the hotel so it does get busy but they very friendly and are mostly families. We had a wonderful time and the trip was amazing value. We would return.
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May 02, 2025Lack of amenities/falsely advertised...base line staff nice.
No restaurants except buffet (which was good). Base line staff was AWESOME, management was AWFUL. We had problems with management (restaurants are non-existent), they have a long hot wait while standing for a "separate" dining room which only accommodated 50 people per night. When mentioned that were told "That's corporate policy" The concierge was also rude/abrasive and flat out REFUSED to call Amstar to arrange our return pick-up. ALL other resorts do this...but she would not as it "wasn't her job" Be prepared to make all your own calls/spa services as this lady was only concerned with booking things she would get a commission from. Thank goodness the front desk helped or we would have had big problems. Nightly entertainment was pretty lame. Pretty, clean property.
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May 02, 2025
We loved our stay at Allegro
Lets start by saying this is a budget all inclusive hotel, and for that I couldnt fault it! The best thing is the staff who work ridiculously hard and with a smile on their faces. We tipped many who made our stay enjoyable. There was an issue with our first room and by the next morning we moved. The hotel is situated in Playacar which is a gated community, very safe to go for walks or runs, and a 30 min walk into Playa del carmen or 200 pesos for a taxi. We walked in and caught a taxi back (150 pesos). There is only one buffet restaurant for lunch and another for dinner. 3 A la carts but the system to book isnt great, you have to queue up at 9am to get a table and its not guaranteed this is the only thing that lets the hotel down, we only managed to get into one during our 10 night stay. We found the buffet food brilliant, a little repetitive but we always found something nice to eat. Cant fault the quality, favourites were Paella with shrimp, the steak was divine, a variety of taco's on a regular basis, breakfast omelette with chorizo, honey straight from the honeycomb. It gets busier at weekends when locals stay, a lively atmosphere, I'd say 80% Mexican, and the rest USA Canada and Europe. Don't let this put you off, the locals are a lively but polite bunch. The beach is huge, plenty of sunbeds, you can find a place to relax, more pleasant than by the pool because of the breeze, although the sea was quite choppy, not good for snorkelling as nothing to see. They make an effort to clear the seaweed after a particularly rough tide. Beach traders come and go but clear off after one polite "no thanks". We found 2 pools, one with music, pool zumba and games and one quieter one. the swim up bar was great. The bar staff work very hard and providing you with all inclusive drinks, favourites were the frozen Pina colada and the mojito's, water always available, tip is to bring a thermo cup or bottle for your drinks or water and help yourself. There are no straws so either bring your own reusable or do without as they aren't good for the planet. Entertainment was ok, some nights better than others, the Mexican night was amazing and not to be missed. The nightclub wasn't great, only 1 speaker worked and it was Latino music only. It would be better if this opened straight after the show finished (not 30 mins after) and played a mix of Latino and western music. There are wildlife, so you'll be sharing your patio with Iguanas and the grounds with other creatures. We didn't experience any mosquitos at all, maybe due to the wind. Its a shame as there are plans to knock it down and rebuild a more modern resort. We loved how rustic the hotel was with the thatched roofs.
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May 02, 2025
Loved variety
I really loved this resort. The only complaint is the water pressure but other than that it was amazing
- Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed