Location
Riviera Maya - BeachProperty information
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Resort details
Hotel advisories
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Customer ratings & reviews
TripAdvisor traveler rating
18909 reviews
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Oct 01, 2024Family Vacation
Experience at Valentine was good. We were disappointed the normal buffet was under construction, the temporary buffet was underwhelming but understand the construction will bring things back better than before. Also felt like the pool temperature was like bath water, not sure if that's normal for this time of year but this was my in-laws 6th time to Valentin and those two things were very out of the norm from their experience at the resort.
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Oct 01, 2024The most amazing Resort.
We just visited in early September 2024 and it was amazing as always - this was our 3rd visit in 3 years - and planning on many more trips in the future. Happy to see Dora - she sat with us, remembered us from previous visits. She is just a breathe of fresh air. Love VIM and we love Dora.
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Sep 30, 2024
Great time at VIM!
Second trip to Valentin and it was great! Staff was amazing as always. Genaro took care of our room and always had a smile on his face when he saw us in the building. Food, drinks & entertainment were amazing! Great job Go-Team, Adrian, Carlos and of course Sexy Lorenzo!
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Sep 30, 2024Not happy with the Valentin Imperial Maya, September 2024
My wife and I had reservations for the Valentin Imperial Maya resort for the period of September 10-18, 2024; we had a Junior Suite, Building # 5. After a late arrival, we discovered on the second day that the beach was not like the photos shown on their website, or any other website. The beach was essentially all gravels that extended the length of the palapas that were occurred along the length of their beach property. Moreover, the beach contained not only gravels, but management did not even level out the gravely beach so you had to walk up and down the length to the palapas. Not comfortable on bare feet, so you would have to wear water shoes on the beach itself. The gravels extended down from the beach to, and into the water for a distance of 5-6 feet, at least. Since there was no white sand, the water was dark, and not turquoise blue. The second day we spoke with management that we were not happy with the beach situation, and we wanted to switch hotels. Management was not happy about our complaint and refused to refund our money for the remainder of the 9/10-18/2024 week. We would have been fine with paying the 2 night minimum for cancelling but they would not accept our offer. Our travel agent even intervened on our behalf and spoke with the VIM management,but they refused to make the refund. Our recommendation is that if you enjoy a nice white, sandy beach with blue turquoise water, avoid this resort. So, we packed our suitcases and left for the Iberostar Tucan in Playacar, where the beach is always sandy white and the ocean is turquoise blue. That's why we came to the Riviera Maya, for the white sandy beaches and blue turquoise water. You will not find that at the Imperial Maya. Buyer be aware.
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Sep 29, 2024
Vacation that felt like home❤️
We were here for the 3rd time. We had the best time! Food, drinks, service, everything was OUTSTANDING. Carlos and Sonia from the Beach restaurant were our favorites. He was so fun and such a pleasure to see every morning of our trip. Can’t wait till next year!!!!