Bahia Principe Grand El Portillo – All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

8703 reviews

• 

  Grand El Portillo

  I and my whole family had a great experience at Grand El Portillo in Las Terrenas, beach and swimming pool were excellent the weather super. I just had an incident, one of the drivers of Otium transportation almost ran, I and my family over by the horse statue in the night of October 16th fortunately there were not injuries people and I reported the incident to the right people in charge of that besides that everything was excellent. Also I want to mention few people that treated us like kings and queens from El limón Buffet Yajaira Jones and Stephanie and from SPA Esther Fermin, Yesenia Jones and Elsa Moya. They are all professional, but I just wanted to mention this 5 people. Thanks.

  Oct 20, 2025
• 

  Worst all inclusive I have ever been

  Worst service I have ever had! Do not book junior suite a head of time. We got block 8 during registration and plenty of people who upgraded for a lesser price btw, on the spot they got block 1 and 3 at the behest of those who purchased it ahead of time! Never again will I go to a Bahia!!! Avoid at all cost!!!

  Oct 19, 2025
• 

  Gorgeous location, resort needs improvement.

  The Grand Bahia Principe El Portillo is located on the Samana peninsula, in the town of Las Terrenas. To get there from SDQ, I took a private transfer with Otium International. I highly recommend this company because of their drivers' professionalism—especially Martin—and their affordable price (they were the cheapest option available). The atmosphere at the hotel was generally good for me. It's a family-oriented resort, so you should expect kids running around. The rooms are big and spacious; however, the staff does not clean them well. I stayed in two different rooms, and both were dusty and full of spider webs. I let Guest Services know about this issue. The first room I was in also had a leak in the bathroom. Maintenance came to check it an hour after I notified them, around 9:00 PM. I was then moved to another room that didn't have a leak. Two days later, Guest Services contacted me and offered some gifts, which I truly appreciated, especially the help from Lidya. Thank you for everything! For me, the value was good. However, many people complained that they paid for a five-star resort that was barely two stars. In my opinion, it's a remote location, and I was glad to have a good place to stay and have fun. The hotel services are good, but I didn't like the fact that I couldn't go to a different themed restaurant every night. The amenities are sufficient for a good stay, but don't expect top-notch quality in anything. To sum up: I do like the hotel/resort. However, it is not what is advertised. It's an older building, dating back to the late '80s or early '90s, and is currently under renovations (September 2025). It's also located in the middle of nowhere, so you must book tours to get out of the hotel. I suggest taking cash to get discounted prices on tours and booking them with Otium. Otium is located on the left side as you enter the lobby, across from the reception desk. The staff is mixed: some are very kind and ready to help, while others don't even look at you. The entertainment is very poor, and the discotheque is small and dirty. Once again, I liked it. I would consider returning after they finish the renovations, because right now I would say it is not up to standard.

  Oct 18, 2025
• 

  Never again, thinking of buying- go somewhere else

  How can they sell holidays to people in a subtropical climate with rooms without air conditioning? Nobody, absolutely nobody, can rest or sleep in such conditions. We know, we know in advance your explanation, that you have a contract with the hotel that guarantees all rooms are air-conditioned. And you're selling holidays for a fortune. Maybe you should verify and check if it all works, what fairy tales the hotel provides? Almost every post on Trip Advisor complains about the lack of air conditioning. We also changed rooms because of this, to no avail. Furthermore, the website shows this hotel as having 7 restaurants!!!, there are actually 4, then it shows 7 bars!!!, there are only 3. Isn't that right? Check it out. Go to the hote. Thank you so much for such a holiday. Never again, us, my family, and my colleagues.

  Oct 18, 2025
• 

  Needing a facelift…

  The rooms rooms are very old. The food was still as good as the previous visit..One of the most enjoyable beaches that I’ve been to. I will plan on going back hopefully once a year once they fix up the place. Otherwise I will stay away because of the poor accommodations..

  Oct 17, 2025