Bahia Principe Grand Jamaica - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

15732 reviews

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  Sub par - few excellent staff that will make your stay great

  We had a good stay. Excellent service from Marcell Lugg, Clarke from the Knife, and Nardalee Kelly. They made our stay memorable. Food was mediocre. We had to pay to upgrade for a better room. The first room was dated - AC barely worked! Thanks to Elica from Guest Service for recommending us to move rooms. Made our stay more comfortable. Italian restaurant was barely good. Food was better in Nyam at this point. Rest else were okay. Entertainment team at the Pool were great. I just wish that they have had better options for food.

  Oct 25, 2025
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  Great feeling to actually be back there. Check-in was smooth and professional. Love the room and its location. Appreciate the fo

  Smooth check-in. Courteous and pleasant Bellman. Restaurants were accommodating. Lots of space to relax. Great staff at all level. More emphasis on evening entertainment needed.

  Oct 23, 2025
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  It was a lovely holiday and I will be going back again next year

  Really had a great time the staff was amazing the food was amazing and entertainment was amazing every day was very happy

  Oct 23, 2025
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  Save your money - Book Elsewhere

  I recently stayed at the Bahia Principe, and I can honestly say it was one of the worst resort experiences I’ve ever had. Please don’t let the photos or marketing fool you. While the property looks beautiful from the outside, the reality quickly falls apart once you check in. 1. Poor Management & Useless App The resort pushes you to use their app, but it’s completely useless. Restaurant names and maps don’t match, making it impossible to find what you’re looking for. Even the “self check-out” system was a joke—I still had to stand in line to speak with staff who couldn’t provide basic answers. 2. Zero Luxury, False Advertising They label this property as “Luxury,” but that couldn’t be further from the truth. Most amenities are located on the Grand side, leaving you with very little access unless you want to trek back and forth. The only “luxury” is that it’s adults-only—though you’ll still be surrounded by other guests’ children. 3. Security and Service Are a Joke Security presence is purely for show, you see them walk around, but they do absolutely nothing. Employees are untrained, unmotivated, and shockingly rude unless you wave cash in their face. During my stay, many seemed more interested in chatting with each other than helping guests. 4. Room Quality & Housekeeping Issues Our room deteriorated daily. Fixtures were broken, maintenance requests ignored, and housekeeping couldn’t care less. I’ve never seen such a lack of pride in property upkeep. 5. Rude Staff & Unprofessional Behavior One of the most disappointing experiences was at the Jerk Hut, where I asked an employee for utensils and was told, “That’s not my job.” When I questioned what was his job, he started arguing with me in front of other guests—who ended up calling him out as well. Completely unacceptable. 6. Overall Experience I’ve stayed at many hotels across Jamaica, and this was by far the worst. The staff’s attitude, poor organization, and overall lack of hospitality made it feel like I wasted my money. Final Verdict: Save yourself the frustration. Spend a little more and book elsewhere, you’ll thank yourself later.

  Oct 22, 2025
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  Hotel is okay, staff is nice, higher ups are not helpful

  To Whom It May Concern, My experience at Bahia Principe Grand Jamaica was not only disappointing but also deeply concerning and, frankly, unsafe. During my stay, I was stung by a yellow stingray while snorkeling in the lagoon. Despite being aware that marine life can pose risks, there were no signs or warnings about potentially dangerous creatures. I was wearing water shoes, yet the sting penetrated through, causing severe pain. After the incident, the hotel called a cart to transport me to the on-site nurse. It took 10 minutes for the cart to arrive, and once picked up, the driver asked to detour to pick up a guest for breakfast. I was rocking and crying from the severe pain during the ride. I then waited in the nurse’s office for half an hour before being directed to a hospital an hour away. During this time, the nurse only had low-dose Tylenol, Benadryl, and a basin of hot water for my foot—completely inadequate for the severity of my injury. The drive to the hospital was an hour of excruciating pain, and the pain itself lasted for 8 hours, even after receiving two injections of high-dose pain medication at the hospital. The taxi alone cost $220, and the hospital bill was around $1,500. Throughout this entire experience, the hotel provided no assistance, no follow-up, and no guidance, leaving me completely unsupported during what was an extremely frightening and painful medical emergency. A few days later, I attempted to recover by visiting the Luxury spa, hoping for some comfort. That experience, too, was unacceptable. I was charged $100 for a manicure ($60) and nail removal ($40). Despite being Gold Members entitled to a 20% discount, the staff claimed nails did not count as a spa service. The nail removal took over 40 minutes, during which it was clear the staff were inexperienced. I received only a one-minute hand massage and a cheap moisturizing treatment. That same night, the polish began peeling, and I was left with cuts around my cuticles from sharp scissors. When I complained, it took two days to get a response, and I was still required to pay $50, despite visible injury and damage. Overall, the hotel’s response (or lack thereof) to a serious medical emergency, combined with the substandard Luxury spa services, was shocking and unacceptable. For a resort that advertises itself as luxurious and top-tier, the level of care, empathy, and professionalism fell far short of expectations. Special Recognition – Donette Brown Despite these failures, I want to highlight the exemplary service of our cleaning lady, Donette Brown. She went above and beyond, showing genuine concern for my injury, helping me maintain my foot, and ensuring our room was always clean and comfortable. Her compassion was the only positive aspect of an otherwise distressing stay. Donette absolutely deserves recognition and reward for her dedication. This experience has left me deeply disappointed and questioning the safety, care, and integrity of the services provided at Bahia Principe Grand Jamaica. I urge management to review safety protocols, staff training, and spa practices to prevent future guests from undergoing similar distress. -Tara and Bobby

  Oct 21, 2025