Bahia Principe Grand Tulum - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

16983 reviews

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  Pack your patience

  We have visited Bahia Principe Tulum three times over the years and loved it so much that on a previous trip we brought 55 guests and got married there. That is how much we believed in and trusted this resort. Unfortunately, our most recent visit in February 2026 was a completely different experience. We travelled as a group of 11 for a 10-day family vacation, and it felt like we spent the majority of our time waiting in lines — for meals, for drinks, and for basic service. At the beach bar near The Truck, there were times when only one bartender was serving the entire area. On one occasion I waited 35 minutes just to order drinks. Lunch service was equally frustrating. Orders placed on the self-service iPads routinely took between one and one and a half hours to arrive. When they did arrive, portions were very small, and in some cases meals ordered separately for our group were combined. Before arriving, we attempted for several days to access the Bahia app in order to pre-book our à la carte reservations, but we were unable to get it to work. By the time we arrived, all available time slots were full. While customer service staff did their best to accommodate us and found a few reservations, we were never able to secure bookings for our entire group. I want to acknowledge that the staff work incredibly hard and are generally kind and smiling. However, it truly feels as though the resort has reduced staffing levels significantly, and both guests and employees are feeling the impact. With the current pricing structure, the level of service simply does not match the cost. My husband and I travel frequently, and for the first time at this property, we couldn’t wait to go home. Our vacation time is valuable, and with so many options available, spending it standing in lines is deeply disappointing.

  Feb 20, 2026
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  Good and bad.

  Librado the pool bartender and dining room server Lidia were both excellent. Both worked extremely fast and efficiently while making it fun for guests. the buffet food was often empty and had long line ups. Bars also had long line ups at night. we had no tv for 3 days and no working AC for 1 day. they need more staff everywhere. the staff work very hard but there just aren't enough. the grounds are beautiful and the shuttle drivers do a great job of moving people. the best thing was that they got rid of the dolphin show. previously they had dolphins kept in extremely small pools which was unacceptable. The foam party in the pool was also a lot of fun.

  Feb 19, 2026
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  The best holiday

  What an amazing hotel! I can not fault anything. My children absolutely loved it. Kids club was beyond amazing, the cocktails were the best I’ve ever had in an all inclusive hotel. Close to excursions like the xcarets etc. The wildlife around the hotel is just incredible. Definitely a holiday I’ll never forget.

  Feb 19, 2026
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  Highly recommend this Resort.

  If you are staying at this Resort, note that there are no elevators so you need to take stairs to get to your room, etc. They do have ramps by the pool but none that I know of, for the rooms, but then again, I wasn't looking for them. If you cannot take stairs, maybe best to check with the Resort on that before going. All good for us though, even though we were on the third floor, we just chalked it up to a good exercise week (nothing too strenuous though), with no gym time needed, although they do have a gym that seemed quite nice. This is a very clean Resort and all staff were super friendly. Close to the beach, which was cleaned daily and is very nice. Just a short walk to the Haciendas Market from there too and the trolley service was really good too, which brought you to other Resorts for a visit (not sure if you can eat or drink at the other resorts though - have to check on that). The pickleball court is very nice too and close to the Haciendas Market so we went to the court and then to the Haciendas for a bit of shopping. The Haciendas also has great shows so plan to take them in (light shows, etc.). Good idea to try and haggle the store owners down in price, if comfortable with that, because you will get a better deal. The pickleball court has the supplies you need (paddles and balls), except on weekends. We went on a Sunday and the paddle/ball place was not open but you could still play and some kind, fellow-pickleballers, lent us their paddles. You should definitely plan to take in the pool-side activities because they were very good; staff were energetic, fun and funny! The evening shows were great too. Have to get your name in early for Karaoke if you want to sing, but nice to listen to others too (the good and the bad). The buffet meals were very good; if you can't find something there that you like, that would be surprising. We couldn't get into the a la Carte's but that was okay because the buffet was so good. This Resort, again, maybe it is like this in all of Mexico, is very environmentally-friendly. No disposable dishes, paper towels, paper napkins. Have to commend them on that; I think it is great. Overall, I would highly recommend this Resort to any families or adults that want to go to relax or just to have fun! Although children are allowed at this resort, we did not find that was a problem at all.

  Feb 18, 2026
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  Beautiful and relaxing resort

  Beautiful resort. Staff was lovely and the food was delicious with lots of variety. The beach was great this year wth a lot less seaweed. We upgraded are room and it was very charming

  Feb 18, 2026