Bahia Principe Grand Tulum - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

16844 reviews

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  Average

  Good value for an average Mexican all inclusive hotel. Lots of small improvements they can make to restaurant reservations, bar service ( more bartenders) etc but overall an average experience.

  Oct 27, 2025
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  Could have been a better experience, due to prior experience giving them a pass

  Overall was a good trip. We had a problem with the water in our villa. I understand a broken pipe but there was no communication on what was happening until we asked. We had no water for hours and then the next day it happened again. When I went to the service desk, no one was working. There were people waiting in line and we were being told someone would be there shortly. Shortly never happened and most just left. I went to the check in desk and was told there was a water issue in our villa. Well, I KNEW that and was offered a downgrade. Hours later, a woman came to our door to try and help. I had been on the phone with my travel company trying to get an early flight out at this point. Eventually the problem was resolved after day 2. I've stayed at bahia principe resorts on 4 other occasions and never experienced anything like this so I'm giving them a pass on this one. Do better... you're employees are amazing, take better care of your customers

  Oct 25, 2025
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  Wonderful experience at Gran Bahia Principe Tulum

  We had two tours, Chichen Itza and the triple adventure, with Amstar. We particularly like to thank Karla Portillo, for her help in setting up the tours and going over and explaining the tours to us. We enjoyed the tours which were outstanding, meeting all of our expectations. Also, the hotel itself was outstanding in every way. We have been to this hotel many times and compared it to others that we visited. Overall, I would have to rate Gran Bahia Tulum as the best. The hotel management and staff are always very helpful to ensure that the guests get the best service. The food, the friendliness of the staff, the gym, the entertainment, are all exceptional making our vacation a success. Needless to say, we plan on returning to the resort in 2026.

  Oct 25, 2025
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  Guest relations

  My first ever reveiw been here 5 times before across coba akumal and Tulum arrived tullum last week couple off days later about 18.30 bathroom pouring water in room contacted main desk within minutes guest relations guy Eduardo arrived got team to room moved us to superior suite got our wet clothes from bottom off closet bagged sent got dry cleaned after all this was sorted he heard my wife was diabetic so even though it was a typical mexican thunderstorm he ran up to get her some snacks this guy and his team went far and above what i ever received anywhere I had a bump to the head and elbow but hey accidents happen every where the Bahía management team should know Eduardo was excellent otherwise this would have been a different reveiw

  Oct 24, 2025
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  Great 3 Generation Trip!

  We were a multi-generational trip of 10, with 5 kids and 5 adults between 5 and 64 years old. We had (3) 2 bedroom units in building 22. Our building overlooked a pool and had great ocean views from the second floor. It was very convenient to the beach, kids water park and the food truck but quite a trek to the buffet. The food truck was more than adequate for quick bite and included all the typical beach foods. The service was slow and it would be more efficient if they had premade food in quantity during the busy times Service everywhere was great. Polite and hard working employees that made our vacation so memorable The 2 bedroom units were a little weird. The second bedroom was actually a folding sofa. So if you have kids that use the sofa bed there is really no lounge area. Weirdly, the room would be plenty big enough for a bed AND sofa The flooring and decking everywhere is crazy slippery and we saw a lot of falls There were always fresh beach towels and we appreciated that few people reserved chairs and left them empty all day. We always found chairs at the pool and at the beach Do NOT expect to EVER take out a catamaran. They flat out told us they never go out (felt like it’s false advertising to say they let you use them but they don’t. Ever). The water sports shed gave us all the “we don’t want to deal with you” vibe. The grounds were beautiful and very well kept. The smaller pool could use a little love regarding grout

  Oct 19, 2025