Bahia Principe Grand Tulum - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

16771 reviews

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  Good but not great as expected

  Slight disappointment following our recent stay at the Bahia Principe Grand Tulum, which we had chosen to celebrate two very special occasions – a 50th birthday and our 10th wedding anniversary. Prior to our arrival, we contacted the hotel to highlight the significance of this trip and to request interconnecting rooms for our party, if possible. Unfortunately, this request was not acknowledged or fulfilled. Moreover, we were surprised to find that the rooms allocated to us were not among the recently refurbished ones advertised on the Bahia Principe website. Instead, we were given rooms that appeared dated and poorly maintained, with damaged furniture, broken light fittings, missing bulbs, and at times even no running water. Mini bar in room is sparse Additionally, the TUI website mentions that beaches in this area “sometimes experience increased levels of seaweed – called sargassum”, and that “hotel staff will do everything they can to clear it.” However, this issue was far more than occasional during our two-week stay – the beach was completely inaccessible for the duration of our holiday, despite this being one of the key attractions for choosing this resort. To be clear, we did still enjoy many aspects of the holiday – the food and dining options were very good, and the pools and splash parks were excellent. However, having previously stayed at Bahia Principe Fantasia Tenerife, which exceeded our expectations, we had high hopes for this trip – particularly as it marked such important milestones in our lives. Sadly, some of the shortcomings left us feeling deflated and cast a shadow over what should have been a truly memorable, once-in-a-lifetime holiday. The criticisms in this review maybe seen as pedantic, but when you've spent well over £10,000 for a special family holiday, expectations are rightly high and should be fulfilled as standard.

  Jul 29, 2025
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  Strange behaviour of the staff

  Overall, holiday was really nice, clean rooms. Evening Buffet could be better but lunches were incredible. The only problem i have is behaviour of your staff.lt was umcomfortable when bar staff asked me few times where is my husband , did i came on my own, other woment told me the same. That they were asked few times as well. The other thing is a a la carte restaurants. On the app it is impossible to book a table, when you get there tables are empty! And we found why, the staff in the reception wants extra tip for bookings. That is insane.

  Jul 28, 2025
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  Perfect Getaway

  The overall experience at this resort was wonderful, clean, easy to get around, easy to book excursions. The staff were amazing, the premium restaurants could do with more staffing as they were often fully booked, but when you went there were lots of tables open. For a family group of 23 we couldn't have chosen a better place. Seaweed was bad, but nothing the hotel could help (and oh my they had people and machines scooping everyday), an ongoing battle. That did not spoil our holiday as everything else at the resort was top notch and great value for the price. I also found the wild animals to be very interesting and harmless.

  Jul 28, 2025
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  Lovely experience, staff are so friendly. The electric to the rooms are a little dodgy and water output a bit weak but the food and entertainment, both day and night was wonderful. Only thing that annoyed me was mosquitos, but that's not the hotels fault. There free traffic buggies to take you to to other hotels and the nearest market and animals galore!

  Jul 23, 2025
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  Enjoyable stay but improvements needed on some things.

  Lovely hotel which is set in beautiful grounds and cannot be faulted for cleanliness. Room was spotless every time we came back in and the view from the balcony was fantastic. Perfect size with good storage and air con was good. Only thing in the room that wasn't the best was the fridge. Not cold at all. Beach is a disaster but need to add it's not the fault of the hotel as it can't obviously help nature. Sargassum on the beach is everywhere and can see workers trying their hardest to remove it but fighting a losing battle. Such a pity as the beach would be stunning without it. Wildlife about the hotel is absolutely brilliant and could watch the Coati's and lizards for ages. Food was only ok in the buffet although plenty of choice. Found it quite repetitive but you'd definitely not go hungry. Fruit section was amazing though as was the egg station which was tended every day by very cheerful and hard working cooks. Tried 4 a la carte restaurants and 3 were exceptional. La Gran Tortuga was amazing with some of the best meat we've tried anywhere. Thali Indian restaurant was also fantastic but the best one was Don Pablo. The food in there was absolutely tremendous l and would recommend to anyone to get that booked first before any others. Italian restaurant in Coba was very poor and was the one we were actually looking forward to the most. Huge disappointment. The Truck snack bar was really good and very easy to order from. Preferred that to the actual buffet. Drinks are ok. Beer was absolutely fine and only tried a couple of cocktails which were ok but a lot of the time the soda machines were not on or the slush machines were taking too long to be ready so kids just had water. Definitely take your own insulated mugs as drinking from plastic cups is not good at all although it's necessary to use them round about pools etc. Could definitely do with more seating outside when some of the entertainment was on as it was a struggle every night to find one but when we eventually did the acts were very good. Usually went to sports bar for a few games of pool with the kids but even that would cost 8 US Dollars for 5 games. Sports bar in Coba was far better too. All in all a good relaxing holiday with more positives than negatives but the last night for our family was ruined by an incident in one of the lobby shops. An ornamental turtle fell from one of the shelves and smashed on the floor and as it landed closest to me they thought I'd dropped it. Got told off the very abrupt shop workers ( Geny and Paola) that I was to pay for it. Told them I wasn't responsible but didn't believe me and actually said they saw me drop it which is a downright lie. Asked to see guest relations who came in and started to talk to them about the incident in Spanish so not a clue what they were telling her but it obviously worked as she took their side and informed me that the shop is nothing to do with them and I have to pay. An absolute joke. It's not even about the money as it was only 15 US dollars but it's just the principle. Some guest relations!! Absolutely put a dampener on a decent holiday and is the main reason why this has only been given a 3 star review as it's probably an easy 4.

  Jul 23, 2025