Bahia Principe Grand Tulum - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

16819 reviews

• 

  It felt like a real vacation 💕

  I absolutely recommend this resort, everyone was friendly and the food was very good, entertainment was top notch. Room and everything was well kept, loved the water pressure of the shower. I treated myself to the spa, definitely worth it.

  Sep 12, 2025
• 

  Great stay

  Absolutely amazing stay, STAFF AMAZING,ENTERTAINMENT staff the absolute best I can’t remember all names but edar and special shoutout to Fernanda she is the best and deserves a pay rise they all do ! Samuel behind the bar and Jesus absolutely great and luis the bell boy

  Sep 11, 2025
• 

  Best family friendly hotel

  Visited as a family with young children (6, 4 and 8 months) and all vegan. Room- spacious 2 bedroom with a connecting door. Decor wasn’t hideous, doors across whole hotel show signs of wear and tear though. Toilet seat was vile with orange stains. This was my only negative as everything else was fab. The cot was on wheels so easy to move baby around. Stone tiles and she’s at crawling/pulling up stage so was anxious she’d hit her head. Tv has Netflix and auto signs you out each time. The shampoo, conditioner and body wash is in big bottles in shower. I usually only use Olaplex but it wasn’t bad. It does have honey in it though so no good if you are strict vegan. Get the app and you can request maintenance, toiletries, water etc Hotel- grounds were exceptionally well maintained. Staff always busy. Food- vegan family with no allergies. There is a vegan / coeliac corner and found vegan sausage, burgers, curry, stew etc. labelling in buffet isn’t great, often in the wrong order. Be aware that I’m pretty sure there’s milk in some of the bread and no labelling to confirm. There’s soya and coconut milk. No dairy free yogurt unfortunately. I did ask reception if they could get some but they wouldn’t. My fussy 4 year old wasn’t able to eat much. Porridge made with water or dairy milk available at breakfast, with lots of fruits, nuts, seeds, hash browns, beans etc There is a pizza section and can ask them to make a cheese less pizza but hard to get their attention. The Mexican food section was brilliant. Avoid the jam. It was weird slime. No vegan butter or desserts :( not much cereal either. The food truck has vegan burger, fries, nachos, and is open through the night if you are jet lagged. The tequila and mojitos from the bar at the side was fantastic. The wait staff kept trying to talk to me when I was eating or taking food plates away when we hadn’t finished which wasn’t great. Eating with young children is stressful enough. All in all, fantastic food options. I don’t see how anyone without a dietary requirement can complain. I ate brilliantly. Kids club - cannot praise them enough. They had a full day of fun activities and they sent me photos of my children so I felt at ease. Best kids club I’ve seen in a hotel. My eldest was excited to go and would do arts and crafts, swimming, piñata, games, sandcastles. You can put them in for however long between 9-5. They are responsible, if your child doesn’t have hat and sunglasses on and they go outside, they put spare ones on them. My only regret is that we didn’t go to any of the kids club shows because we were jetlagged most the holiday and too tired in evening. Pool- the main pool next to reception is where activities take place. We did foam party, hoops and mini golf. Other than activities, I was happy to spend most the time at the kids pool areas. There’s one with slides which was so fun and never too deep so felt safe, one thats deeper with sprinklers (up to chest on adult), a pad with sprinklers that’s great for babies (just outside front of kids club) and then a bigger adult one. It’s also next to the food truck so can grab food and drinks. We had a fantastic time, can’t recommend it enough! Thank you everyone x

  Sep 10, 2025
• 

  Always Great but...

  I am a repeat customer, been many times at Bahia Principe Grand Tulum. Always relaxing and fun. Stay there for a week, great time. Shout out to the Kids Club, Kassandra, Guillermo, Adriana, Angel, Montse, Ana & Itzamaray for the patiente and amazing energy for the kids. Specially for the shows. Only negative I gotta say was the lack of air/ ventilation in the buffet at all times & the A/C being turned off around 10pm in Don Pablo and Thali (horrible experience while dining) Regardless, staff was extremely proactive finding solutions for ways to improve the air circulation. Need to be addressed from my POV. Would like to see next time that management rectifies the A/C & Ventilation system. Until next time! Cheers

  Sep 09, 2025
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  Fantastic Holiday – Amazing Staff, Food & Tennis!

  We had a fantastic stay! The hotel itself was beautiful, with a lovely superior room that was comfortable and spotless. The grounds were immaculate, and everything felt very well looked after. The staff were truly amazing – so friendly and helpful throughout our stay – and the food was fantastic. We especially loved dining at Don Pablo and the Italian restaurant, both of which were highlights of our holiday. For my daughter, tennis was the absolute highlight! A massive thank you to Daniel, the fantastic coach, for making her experience so enjoyable. Overall, we couldn’t have asked for a better holiday. Highly recommended and we can’t wait to return!

  Sep 08, 2025