Bahia Principe Grand Turquesa - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

3156 reviews

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  Do NOT go

  I am writing to express my profound disappointment regarding my recent stay at the Bahia Principe resort from October 21 to 28. Unfortunately, the experience I encountered fell significantly below the standards I have come to expect from your renowned brand. Upon our arrival with a group of 14 at approximately 3:30 PM, we were greeted with an unexpected lack of hospitality, as there was no welcome drink provided, which I believe is a customary gesture in travel, especially at a resort of your caliber. Additionally, several of our rooms were not ready upon check-in, which I found highly inconvenient. Regrettably, the quality of service did not improve throughout our stay, leading to increasing frustration. Our group, comprising four single women, was placed in building #55, which felt particularly unsafe due to the inadequate lighting and a noticeable absence of visible security personnel. This matter of safety caused unease amongst us, especially at night. Moreover, I observed a concerning disparity in guest treatment; some guests were offered complimentary massages while others, including our group, received minimal acknowledgment. Additionally, the entertainment activities were primarily conducted in Spanish, which left the English-speaking members of our group feeling sidelined and disappointed, particularly considering the expected diversity in the guest demographic at your resort. Dining during our stay posed its own set of challenges. We experienced lackluster service at meal times, and I found myself frequently having to follow up on housekeeping requests, including a request for an urgent bathroom issue that resulted in me slipping and injuring my ankle. Despite this being brought to the staff's attention, no maintenance assistance was provided, which was quite alarming. Another unsettling factor was the absence of an Air Canada representative on-site, especially in light of potential emergencies, which left us feeling unsupported. Additionally, reserving a la carte restaurants proved nearly impossible, severely hampering our overall experience. The only redeeming aspect was the quality of the buffet food, which I truly enjoyed. As our stay progressed, the situation worsened when the resort became quite crowded with local guests on Friday. It increasingly felt as though their requests were prioritized over ours, which further compounded our frustrations when we addressed the issue of the overwhelming Spanish music with no response from staff. Attempts to communicate through WhatsApp also yielded little to no engagement from your team. Furthermore, I found the pool and buffet areas to be chaotic rather than relaxing—this was particularly disappointing as we had previously enjoyed outstanding stays at other Bahia locations. Regrettably, I must also mention the poor condition of the accommodations. I encountered old, uncomfortable beds and evident issues such as leaks and black mold in the bathroom. When I attempted to maintain our privacy with a 'do not disturb' sign, I received a perplexing letter from the front desk requesting that we visit them to discuss room cleaning—this communication left us further confused. Throughout our stay, I reached out via email, expressing my concerns, but regrettably, I did not receive any acknowledgment of my messages.

  Oct 29, 2025
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  Bait and switch, BEWARE

  Beware. I made a reservation on their website directly in January of 2025. That reservation apparently got canceled by someone other than myself and I was not notified of the issue or cancelation. Showed up with my family from the US to check in and was told unfortunately the reservation was canceled somehow and that I had to pay MORE than double the rate I originally booked it for because that was the days rate when I checked in. It ruined my trip, rather than enjoying my vacation I was stranded with no other option than to pay their double rate. No willingness to work or talk with me, kept getting the run around from the manager. Should be illegal to do that, not like I had an option to just turn around and go home, completely unacceptable and I was 100% taken advantage of.

  Oct 22, 2025
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  Excellent stay

  Just returned from a week stay at the Bahia Principe Turquesa. Overall a fantastic stay. Yes the hotel is getting dated and needs maintenance just like anything in life but it was not an issue for us. The buffet was plentiful and no one went hungry. There was always something to do. There were shows and live music everywhere. Will definitely return

  Oct 13, 2025
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  Love this resort

  We had a wonderful time at the Bahia principe grand turquesa. The pool was refreshing, drinks were plentiful and the food was delicious. The staff was very helpful and kind. We can't wait to go back. We liked that it was a smaller less busy resort but had the option of visiting the other resorts.

  Oct 13, 2025
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  Entertainment name Julio Ambar very disrespectfully .😩disrespectful 😡

  Take English classes . Have good manners. Food too salty. Beach no clean. Lot dirty. I paid all inclusive

  Aug 15, 2025