Bahia Principe Luxury Akumal - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

14582 reviews

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  A fantastic family holiday

  After seeing so many recent bad reviews, I was a little worried about our recent holiday. I could not disagree with the bad reviews more. A large group of us stayed for 10 nights and had a great experience. All the staff are so friendly and accommodating. We dined at 3 resultants and all were lovely food. The breakfast at the buffet was my favourite. The hotel is spotless, even the pool side toilets. We were in an old room which even though the re furbed would have been nicer, the old room was spotless. I found the app to use maintenance, room service and housekeeping was brilliant. Our little girl visited kids club each day and Eduardo, Valeria and Cuauhtemoc were all so amazing. They made her feel very welcome and would send regular pictures to show what a fab time she had. Thank you!!

  Oct 30, 2025
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  Extremely disappointing experience — rudeness and discrimination should have no place in hospitality

  I have never experienced such rudeness and lack of care from hotel staff in my life. During our stay at Bahia Principe Luxury Akumal, customer satisfaction seemed like a joke to them. I sincerely hope I’m wrong, but at times the behavior felt discriminatory — either way, it was absolutely unacceptable. We were a group of 15 people and simply wanted to sit together or at least close to each other during meals. The staff repeatedly refused, saying it was “not their policy” to join tables — while we could see other groups doing exactly that. One staff member even said, “I can help, but I don’t want to.” When we asked to speak with a manager, it took almost 30 minutes for someone who introduced herself as Victoria to arrive. She smiled, told us, “This is what it is,” and added sarcastically, “Have a great night.” Even knowing that some of our group were seniors who hadn’t eaten and that the buffet was closed, she didn’t apologize or try to help. Another staff member later tried to assist us by offering a shuttle to the snack bar — but it only had 9 seats for 15 people. When we finally reached there, we waited for over an hour and left without food. Once again, we were separated into two tables while other groups were freely joined together and served before us. I’ve read reviews about cleanliness or facilities before — those things can happen anywhere — but disrespect and rudeness to guests is unforgivable. It ruined what should have been a relaxing vacation. If you’re considering this resort, please be aware: unless you’re willing to tolerate this kind of treatment, I recommend looking elsewhere.

  Oct 28, 2025
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  The worst group experience we’ve ever had — deeply disappointing stay at Bahia Principe Luxury Akumal

  The worst group experience we’ve ever had — deeply disappointing stay at Bahia Principe Luxury Akumal We were a group of 20 adults and seniors (8 rooms in total). From the moment we arrived, everything went wrong. • At check-in, they told us our phones couldn’t connect to the hotel Wi-Fi and made us wait on our feet for over three hours, only to say later that they had given us the wrong room numbers. • Exhausted, we finally went to the rooms — only to find our parents’ room door wouldn’t open. We called several times for help, and they said, “someone will come in 30 minutes.” No one came for over two hours. Our elderly parents had to sit on the floor in the hallway until we found someone from another building to help us. • Out of 7 rooms, 3 had serious plumbing issues — toilets leaking and bathrooms flooding. Around the pool, we saw other guests complaining that the washrooms didn’t work and that they had to use the bushes by the pool instead. Completely unacceptable for a “luxury” resort. • For restaurant reservations, we had been in contact with a staff member named Neidy for over two months before arrival. She constantly ignored emails for weeks and every time I called, she said she was “not in front of a computer” and could not help. Her English was so limited that communication was almost impossible, and dealing with her was frustrating and unprofessional. • When we finally arrived, one of our confirmed reservations (Nikkie restaurant) turned out to be closed for renovation, and instead of notifying us, they just switched it to a different place. • On our last night, we had a dinner reservation for 9:00 PM for five rooms (9 people). We arrived on time, but they said they were still “cleaning tables.” By 9:30, they said the kitchen was closed and refused to serve us any food. A man named Bryan, who said he was a manager, told us “I could help, but I won’t.” Later, a woman named Victoria — introduced as the Akumal manager — spoke to us rudely and dismissively, saying “you have one option — go eat at the snack bar.” She and her friend were laughing while we stood there hungry and embarrassed. We took photos of everything and will be filing a formal complaint. This was by far the worst experience we’ve ever had at any resort. The lack of professionalism, basic courtesy, and responsibility from the staff completely ruined what was supposed to be a special group trip. If you are traveling with seniors or a large group, avoid this place at all costs — the service is unreliable, the management is disrespectful, and nothing about this resort feels “luxury.”

  Oct 27, 2025
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  Home away from home!

  I lost count how many times we've been there 14-15. We stayed at different places as well , but keep coming back here. This time we stayed from October 18-25. I was worried about the weather ( hurricane season) but it was AMAZING! We were in adults only section ( not by choice) , hotel doing renovations, and all updated rooms cost extra $$$$, and not cheap, but one of the project managers Joselyn was kind enough to show us new rooms, and it's very nice and modern! We weren't able to pre-book restaurants ( because we didn't booked directly through the hotel) , but upon arrival i was able to book 1 online and Tanya from guest services helped me to book another one for steakhouse ( thank you Tanya!) Later i found out that even if you travel through 3rd party you should be able to book restaurants ( they just need to send you another code) Check-in was nice and easy, everyone at front desk were really nice and helpful. Our room was next to infinity pool, even thou it was only build around 5 years ago, rooms are tired, and need good upgrade, but were kept clean. Our room had huge window into the bathroom, which was super weird, but we had good laugh about it. Balcony was missing blackout curtain, when we asked front desk if one can be installed, we were told that they don't have any extras lol . That's probably only negative comment that i have. We didn't like infinity pool- it was too quiet for us, we spend most of the day at the main pool. Food: was great!!!! as always! i don't see why people complain in their reviews about food. There's always something to eat for everyone. Their soups are to die for! Asian night was soooo good! Seafood night- amazing! Deserts are the best compare to any resort that we've been to! We had wonderful service at buffet- our morning and lunch server was Javier, very attentive, and in evening- Olga, nicest lady! The only negative side- rude people, kids and adults in the buffet who touching food with their hands, i had to tell the kid not to touch it with hands, adults- just lack manners i guess, very inappropriate. Entertainment team: fun bunch! they have yoga, zumba, bingo, kids club, silent disco ( which we love) Their team has so much energy, we love it! Tours: we went on a tour through Amstar ( towel booth) , we did catamaran trip that was around 5 hours it includes snorkeling ( we saw lots of fish, barracuda and a SEA TURTLE!), drinks/food and then had free time ( paddle boat, snorkel) , and it was awesome! our driver was Sam17 and guide Ivan, great team! Absolutely recommend for people who don't want to spend all day on a tour. Advice for everyone who travel there: 1. TIP your servers! 2. Bring water shoes 3. Bring your own mug ( if you drink beer) 4. Be nice to the staff, they will do anything to help you if you nice to them! Thank you Grand Bahia Luxury Akumal! see you next year!

  Oct 27, 2025
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  I will definitely be referring my clieents here from Sun Leisure Travel

  I had an excellent experience.My room was immaculent, and the trolley is right on time! Food was also very good and a nice variety on the buffet.

  Oct 24, 2025