Resort Details
- Various Lounges/Bars- Beach Lobby Bar
- Pool bars- Teatro Bar - Various RestaurantsBeach Buffet Restaurant:Specialized in international food, this restaurant offers an exquisite range of dishes that will satisfy guests with the most demanding palates. A magnificent space with stylish decor.
México Lindo restaurant:You will not be able to resist the mouth-watering flavours and aromas of the country’s typical dishes, which respect the original recipes and flavours of each region in Mexico.A reservation is required, subject to availability, restrictions apply.
Rancho Grande Restaurant:This fantastic grill restaurant located in the swimming pool area is an incredible place to enjoy a delicious sandwich or casual buffet without missing out on the action.
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
- Convention Centre†
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Choose a wedding package suited to you and your partner for celebrating this very special union. The resort has a team of professional and special services so that everything turns out just as you wish. Please contact hotel directly for details and pricing of wedding packages.
† Fees may apply
- Basketball court †
- Billiards †
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
16193 reviews
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Jun 14, 2025Terrible Staff, Dirty Rooms and Cruise Ship Food
Terrible service! We arrived hungry to the resort and asked the front desk where we could get something to eat. A front desk staff member pointed and said go to the resort next door for a buffet. We walked in the hot sun only to be told that the buffet was closed. Hungry and with a headache, we went back to the front desk staff who tried to spend us back to the other resort. We refused and demanded that someone tell us where we could eat. Finally someone told us that the buffet in the resort was in fact open. No apology for spending us on a wild goose chase. Check-in is at 3pm but we waited over an hour and half for our room. They made no apology for the inconvenience. I spoke with the assistant front desk manager.She said the room is ready as though that was sufficient. The front desk and management are horrible and aren’t helpful at all. This is our first time here and definitely our last time! They don’t seem interested in helping the guests. This is a huge resort and getting around is difficult. The front desk didn’t offer to orient us to the resort or give us a map. Dinner reservations end at 3 pm but the front desk didn’t bother tell us as we waited hours in the lobby. We weren’t offered a welcome drink and had to ask for water. No refreshing towels to wipe your hands or champagne when you into the resort. We only found out about dinner reservations because we inquired of a bellman how do we make reservations. After failing to tell us about reservations, we were told we had to eat at the buffet! This staff absolutely doesn’t take pride in making guests happy. I asked to speak with the GM, Juan, but the staff refused to allow me to speak with him. The rooms are dated, dirty and straight out of the 1960’s. The rooms are 1star which matches the lack of service at the front desk. The floors are filthy in the rooms. There were no slippers, TV remote,or face towels in the room. I asked for slippers because the floors were too dirty to walk on barefoot. The food is like cruise ship food at best. There is no turn down service. If you are accustom to five star service, please don’t come here. The only reason we aren’t checking out and going to the Excellence Riviera, Joila Iberostar or Secrets Akumal is because we are here for a Joe Dispenza conference. Can’t wait to get out of this place! We are in Room 2171, if the GM is interested in contacting us.
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Jun 14, 2025Superb
We have travelled alot and this resort was absolutely stunning. The staff is very nice, attentive to all your needs, the cleanliness impeccable, the entertainment for the kids and adults is amazing; they have water slides, arcade, bowling, go carts and more; for the adults the casino, the shows, the disco and more. The food is amazing! They even have there own mall. The market with all kinds of artisan products is very nice. Definitely will be back again.
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Jun 09, 2025
Would not recommend/stay far away
Funjet loves this place because they get the biggest comission.....Well to start the food is some of the worst we have had in Mexico. Reservations are so outdated and pants and collared shirts for men when women are half naked in 95° weather is ridiculous. Not to mention paying $895 for premium upgrades to not get premium upgrades is just a scam. The bartenders dont care if you are premium or not you get what they give you. Also we booked 2 bottom floor rooms and got 3rd floor rooms took a day and a half to get 1 room changed. And no compensation what's so ever. The bartenders are so extremely rude
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Jun 09, 2025
Family trip
The bathrooms were very poorly maintained and the smell of raw sewage made it so I went elsewhere to use the bathroom. I showered once in 4 days because of the smell.
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Jun 09, 2025
Find another resort!
This place is old and has a mold problem. Our room was stinky. The bathroom hasn't been updated since ever (built in 1970). Conference rooms have mold so everyone was getting headaches and stuffy noses.
- Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySpring Break groups are allowed with Quad Rooms. At least 1 guest must be at least 21. 5 nights minimum stay.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed