Barcelo Puerto Vallarta - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

10566 reviews

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  Max entertainment review

  Maximiliano and Dafne were amazing. They invited us every day for every event and super welcoming super nice super caring

  Jun 13, 2025
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  Little entertainment , snooze

  Swim up bar - family crowded stairs in kids pool messy. Adult's pool boring no music or games . No waterfalls . Teen party , booming through the floor till 11 pm . OK food . checked out , wanted lunch , waiting transport . Told it $ . Staff and room great

  Jun 11, 2025
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  Family vacation

  The vacation was amazing! I paid for the premier service and it was the best we could of done. The bartender Cesar Lopez at the premier lounge was the best! He made us feel at home! He was very personable and fast! He was always pleasant and even if we didn’t want anything we would stop by!

  Jun 09, 2025
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  Loved staying here

  Beautiful grounds, loved the premium level view and room. The restaurants have great food. The cantina drinks are THE BEST! All the staff is amazing. The beach is nice, but there is no drink or food service on the beach. There are a lot of fun day activities and great night shows. We loved the pools. I would easily stay here again.

  Jun 09, 2025
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  Worst “Luxury” Experience with Barcelo Puerto Vallarta Presidential Suite.

  To anyone considering Barcelo Puerto Vallarta, especially the Presidential Suite or Premium Level, please do your research and read the negative reviews carefully. The issues we faced are not isolated. What’s worse is that the management knows this and does absolutely nothing. I know nothing will be done about this and the resort knows it too. But the least I can do is warn others, so they don’t go through what we did. This was supposed to be a luxury vacation instead, it turned into a stressful, disheartening experience filled with unresolved issues, terrible food, and a management team that clearly doesn’t care. We stayed here from June 3–7, 2025, in the Presidential Suite, paying nearly $800 USD per night, and this was by far the most upsetting and disappointing vacation we’ve ever had. Let’s start with the only positive: the bellboys and restaurant servers were kind and hardworking. That’s where the positives end. The suite is advertised as over 3,700 sq. ft., but it felt more like 1,700. It seems they inflated the size by including a massive balcony with a strange, pointless fountain. On day one, we discovered the shower drains were clogged with hair, every day for 3 days. We had to call repeatedly before anything was done. No manager ever followed up. No apology, no compensation. Room service took over two hours, if it came at all. The living room furniture looked like old patio furniture and was terribly uncomfortable. And then, the worst: $700 USD was stolen from our in-room safe. We reported it immediately to the Premium Lounge, expecting concern instead, we got hostility and suspicion. The manager interrupted us, implied we were lying, and referenced another guest who supposedly “found their money in their shoes.” This wasn't just offensive it confirmed that theft has happened before, and still nothing is done. Eventually, a security staff member named Fernando took our statement — he was the only person who treated us respectfully. But after that? He vanished. We never heard from him again. We followed up multiple times, only to be told he was unavailable or busy. Still, no updates, no written report, no apology. When I brought up other guests’ reviews reporting similar thefts, to another manager, he brushed them off and said, “Guests lie and try to get something out of Barcelo.” I was shocked. What could someone paying $800 per night possibly gain from lying? They claimed the case would be sent to head office in Spain which makes no sense and when we asked for proof of the safe access log, they said only our code was used, but refused to show us proof. This wasn’t just a theft it was a complete breakdown of trust and accountability, handled with zero professionalism. It honestly felt like the managers had handled this many times before and simply waited out our stay, knowing once we left, we’d be powerless. As for the rest of the resort: No authentic Mexican food — everything tasted like it came from the same bland kitchen. No beach or poolside service. Diluted drinks. Tiny beach. No “private zones” or “elevated Premium amenities” — it’s all marketing fluff. If this is what the Presidential Suite experience is like, I can only imagine how they treat guests in standard rooms. We left feeling scammed, disrespected, and deeply disappointed. Avoid this resort at all costs.

  Jun 08, 2025