These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
The inclusive program includes the following amenities:
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited beer, wine and international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- Room and concierge services (Limited availability from 7am-11pm)
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- After DarkAfter Dark is open daily.
- Barefoot GrillDelicious burgers and snacks, located next to the xcelerate Pool.
- BitesEnjoy small plates with a contemporary atmosphere and magnificent views.
Open for breakfast exclusively to xhale club members & Preferred Club guests daily. - CoquetteEnjoy gourmet à la carte French cuisine in an elegant atmosphere.
- PicantePicante is a dinner-only restaurant
- Silk CityIn Silk City, there are 3 teppanyaki tables for 10 guests and 1 for 14 guests.
- SpoonMain buffet restaurant featuring a variety of gourmet local and international cuisines.
- SpumanteServing a variety of gourmet à la carte Italian specialties.
- The BarHours may vary based on occupancy.
- The Nook CaféEnjoy delectable premium brand coffee drinks at this relaxing café.
- The StripWhite threaded curtains form waves in the center of this grill creating an elegant maritime atmosphere. Enjoy grilled specialties at this beachside restaurant.
- Various Lounges/Bars
Live it up at 9 chic bars and lounges including the xhale club lounge for members, all serving unlimited premium international and domestic brand spirits.
Deep Swim-up Bar
• Swim-up for cool and refreshing cocktails while a DJ plays the best mixes of electronic music
Timings: 10:00 am - 6:00 pm
Fizz Iced Champagne Bar
• Exclusive champagne bar overlooking the xcelerate pool
• Extra fee applies; not part of Unlimited-Luxury ® program
Foam
• Foam only serves wood pizza.
Showstopper | Open during shows
• Watch a live show at the theater bar while enjoying your favorite premium beverages
Twist & Squeeze
• Swim-up for cool and refreshing cocktails
Xhale club Lounge
• Exclusive lounge with bar for xhale club members serving fine liquors in addition to continental breakfast, afternoon hot and cold hors d’oeuvres & exquisite desserts
- WinkBar in the Energy Zone serving up top-shelf spirits and entertainment.
- Air conditioning
- All-inclusive meal plan
- Beauty shop/salon†
- Beverage/cocktail
- Boutiques/stores†
- Concierge desk
- Conference facilities†
- Disco
- Doctor on call†
- Elevators
- Air conditioning
- All-inclusive meal plan
- Beauty shop/salon†
- Beverage/cocktail
- Boutiques/stores†
- Concierge desk
- Conference facilities†
- Disco
- Doctor on call†
- Elevators
- Golf, Offsite†
- Horseback riding, Offsite†
- Internet services
- Jacuzzi
- Laundry/Valet service†
- Live entertainment
- Meeting rooms†
- Poolside service
- Room service
- Tour/sightseeing desk†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Dancing †
- General †- Sunset Sip & Paint*- Pendulum Painting*- Splatter & Splash Room Experience**additional cost applies
- Kayaking †
- PoolTwo pools
- Spa †Guests rejuvenate their minds and bodies at the world-class spa where a bevy of treatments stimulate the senses. Guests are pampered with a variety of the most soothing and relaxing specialty body treatments featuring:
Massages
Facials
Steam rooms
Private showers
Sun beds
Hydrotherapy circuit
Bridal Suite
Full-service beauty salon.
All treatments are complimented by Lush, the Spa’s Juice Bar.
*Spa hours may vary and are subject to change in accordance with federal regulations - Volleyball
- Golf †
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
9433 reviews
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Dec 29, 2025AMAZING Trip - Beautiful Accomodations, truly Attentive AMAZING STAFF, Gorgeous Sunrises/Sunsets, GOOD Food & FUN!!!
I have to RAVE about the incredibly attentive staff - honestly and truly Every Single person we interacted with! (Obviously on a PACKED Christmas week, people were BUSY and understandable ‘waiting our turn’ is sometimes required! But any waits were short & ATTITUDE and willingness & eagerness to please and help was EXCEPTIONAL - EVERYONE!) Activities Team! - Erik & the ENTIRE Team…nonstop energy and desire to make/keep guests Happy & Engaged… simply FUN! Def be ready to get your Salsa & Merengue ON!! Not to mention never ending Water Games/Black Jack/Ping Pong/Fun/JOY! Thank YOU! The Concierge Team - Alexia, Izhmir, & Andrea (& one more whose name I didn’t get - So Sorry!!) - ALWAYS helpful and accommodated. Our guests arrived at different times, so I ended up on several tours/‘orientation walks’ -cuz like a cruise ship, you have to quickly get the lay of the land to maximize your stay! (Just ASK! They were SO eager to help!) COFFEE, Ice Cream, Snacks 24/7!! …and Really Good! Pretzels, top quality coffees & regularly rotated Delicious some very unique Ice Cream options. Gratitude to that 24/7 staff, but an extra special shout out to Anahi!! Special ‘hearts’ in my coffee and the sweetest nicest disposition (the other daytime girl was amazing too! Just missed getting her name!) … oh, and don’t miss the ‘masked bandits’! DON’T feed them! But they were kinda fun to watch 🙃 Front of house Staff!!! Omar - always ‘Johnny on the spot’ looking for concerns to ‘solve’, help to offer! AND… an extremely SPECIAL shout out to RODRIGO Sandoval!! Rodrigo went WAY out of his way to help with a small, but very meaningful booking issue - by a 3rd party booking, NOT Hyatt’s team! - and Rodrigo not only ‘stayed with us’ till the issue was resolved, but also then went above & beyond to make sure our accomodations were the very BEST they could be… even escorting us to our rooms to make positive we were Good!! Cannot Thank Him Enough!! Buffet Breakfast (daily made to order Omelets, fresh fruit/veggie Smoothie Bar, FRESH local juices & FRESH fruit bar + wonderful rotating alternating options - pancakes/waffles/lox & bagels/oatmeal/MANY MANY More!) Breakfast/Lunch Options available daily till 5, at ‘SPOON’. GOOD Food ALWAYS available! Taco bar at Wink from 4-6 (told the very BEST Bar was the little one right there!), poolside options whenever needed, delicious extensive made to order ROOM Service if the mood called! And then a significant variety of dinner restaurant options… especially if you’re only there 4 nights as we were… but I THINK we somehow managed to hit them ALL - can you say “First Dinner/Second Dinner”?!?! (Was travelling with HUNGRY Muscle Building Men!) Morning Routines varied by guest: Morning beachside yoga, workouts in the well equipped daylight gym, morning ‘sleep ins’ - either in bed with ceiling to floor windows wide open & breeze blowing in, or poolside ‘sleeps’ either in sun or shade - lots of options for both! Some of us did ‘early breakfast’ and would still meet up for 10am Family breakfast! Lunch options on ‘still Full from Late Breakfast’ bellies: Another dip into the Spoon for grazing or specific desires, or handmade brick oven pizza at the beachside bar while chillin in swings/hammock area, or pool side snacks with beverages by your choice of pools! (The High Energy Activities pool, or the ‘chill’ with varied music throughout the day!) LOTS of Great Options! ***One very important thing to be aware of….IF like my family you actually LOVE going IN the ocean and ENJOY being AT the beach and in the water… you need to be aware that Playa Riviera/Morelos is NOT a swimmable beach! We are told that year round there is prohibitive seaweed trapped on the beach by the coral reefs (?). Not positive the reason, but that’s what I ‘heard’. And while we were rather highly disappointed when we realized this, we simply decided we’d take a $20 Uber over to the GORGEOUS crystal water public beaches by CocoBongo for a day… BUT… to our own surprise, we had such an amazing time poolside and just ENJOYING… and we Never left the premises!! One last special shout out…I noticed on Christmas Eve - when many Managers holding ‘power’ over scheduling would have been home with their families - It was not wasted on me that Property Big Boss (or at least one of!) - Marte Andrade - HE was the one working so his workers could be OFF! Couldn’t help but think that that had something to do with how AWESOME the staff was!? Pretty Awesome BOSS for sure! Would definitely Return!
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Dec 29, 2025
Breathless is Perfect
Best food ever! All specialty restaurants were fantastic. Rooms were spacious and quiet. Staff were so helpful and happy. Will definitely come back.
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Dec 29, 2025
A delightful oceanfront stay!
We had a beautiful, spacious oceanfront room with a fabulous view. The resort is well-designed and had good restaurants and had 24 hour access to food and beverages. We really enjoyed the Asian Silk Road, with a fabulous sushi chef, Francisco. Our waiter, also named Francisco, was extraordinary and made us a delicious flaming affogato! The French restaurant was also excellent. Our bartender Christian made the best Tamarind margarita ever, and both Manny and Maui in activities were exceptionally kind and helpful. We had a delightful stay!
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Dec 29, 2025Family Vacation
My overall experience was good. Gamboa, Valerie and America in the exhale lounge were amazing. Gamboa went above and beyond our entire stay. They turned my trip around when I experienced a rude employee Lucia in the exhale club. She was rude nasty and disrespectful. They should not have people with her attitude working there. Once Valerie moved our room from by the ice machine the trip was great. The food was decent.
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Dec 29, 2025
Great service and food
Service here is excellent. Food is very good for a resort and there are lots of options to keep it fresh. Edwin is awesome and the whole pool team is amazing. There are 2 pools with different levels of party and daily activities. Property is well maintained and location is close to cancun or playa if you want to venture out.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check in: 3:00 PM
- Check out: 12:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.