Carambola Beach Resort St Croix US Virgin Islands

Customer ratings & reviews

TripAdvisor Traveler Rating

1644 reviews

• 

  A good trip and a good spot for families

  I’m a Marriott Titanium and booked four rooms at the resort for a week with a mixture of cash and points. Overall, the rooms were very reasonably priced with both and overall I’d say the resort offered good value. The pool and beach are both very nice though I wonder how it is when the resort is near capacity. There’s not a ton of room around the pool, though it was certainly adequate for our week. The rooms are spacious and generally very clean though a bit on the rustic side. Every room has its own patio/porch and there are a ton of ocean front rooms where you can fall asleep to the sound of the waves. Very nice. The TVs did not work during our stay but the internet was just fine. Bring your iPad and your Netflix account if you require a TV. For Marriot Platinum and up, they offered a two free adult breakfasts per day and kids 12 and under are free, but only for one room. So if you book multiple rooms for your family, don’t expect multiple free breakfasts. As is usual in the Caribbean, the breakfast has a great omelette station and a pretty good buffet with fresh fruit etc. Not quite as opulent as other Marriotts in the Caribbean, but very nice. About 35 bucks for adults and 16 or so for 12-18 year olds. My largest complaint was that they could only give us one room (out of four) for a late check-out. The resort was probably only 30% full but I think they just use certain buildings and rooms. Nonetheless, it was disappointing. I would think that a place that was trying to recover on reputation would bend over backwards for something like that. Overall the value for a Marriott Platinum and up was good but not great. The bar scene was a nice one and the staff were generally very friendly with a few small exceptions. The snorkeling in front of the hotel was okay and real highlight of as the trail to the tidal pools, which were very cool. About a 1.4 mile hike one way, FYI and definitely go within a few hours of low tide.

  Jun 12, 2025
• 

  Very Relaxing

  I liked it. Yes it’s needs some work but I was there to enjoy my time. And I did, I went there to relax, eat and sit by the pool. They were friendly and when we needed them they answered the phone. I was there with another woman (a friend) and I felt safe. Yes, if you are planning on going out you do need a budget for taxi. I went and did a Kayaking tour with Virgin Kayak Tours and I also went shopping a little bit.

  Jun 05, 2025
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  Extremely poor service, property is in need of maintenance

  This Marriott hotel has consistently abysmal service, and the facility is in *desperate* need of maintenance. I do NOT recommend staying at this so-called resort. We booked an oceanfront Jr Suite for family of 3, and assigned to a room in Building 1. Arrived to an unclean toilet, shower where dirty water did not drain properly, no phones in the rooms, no one answering the cell phone numbers to the front desk we were given, towels only for 2 people, and no bedding provided for the sofabed for our child. After multiple trips to the front desk to resolve the issues, we finally requested a different room. We were told another is available, and the staff would need to “inspect” it (which we later learned means clean it since the hotel is very short on housekeeping staff). We were re-assigned a room in a different building, which was clean and mostly comfortable. When I requested a new room, there were 2 other families also requesting new rooms. (One of the other families was also originally assigned a room in Building 1.) Housekeeping allegedly provides daily making of the beds (no new sheets, which was fine), and replacing towels. Our dirty towels were taken, and we were left with no towels, so we had to go back to the front desk, which said they were out of towels, so we requested pool towels that had body odor but did the job. During our 3 night stay, we learned that the only nice restaurant on the property is closed for dinner on Tuesdays and Wednesdays. The swimming pool deck has 3 cabanas (available on a first-come, first served basis) and dirty green water. Beach towels are available at the front desk upon request. The private beach area is secluded and lovely. Beach water is calm and clear and perfect. We received sub-par service at the casual restaurant on the property. Breakfast buffet offered good options. This hotel is disappointing for a Marriott property. Chipping paint, broken gutters, broken flooring on pool deck, multiple broken outdoor showers (to remove beach sand). The bed was comfortable, and the air condition worked well. The in-room TVs turned on, but did not show any channels. After having a disappointing experience, Precious at the front desk promised us a refund of one night, which, after calling the hotel multiple times and getting a run-around, we never received one month later. Given the consistently terrible service and the run-down nature of the property, I do not recommend this hotel.

  May 18, 2025
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  Paradise

  I absolutely fell in love with this resort. From the view to the staff everything was amazing and very peaceful. The view of the beach from my room was beautiful. The restaurant didn’t have too many options but what I did have was tasty. I will be returning this year for a longer stay!

  May 16, 2025
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  Nice Property, Terrible Stay

  Started off as Couple vacation, but almost anything but that. We booked the Oceanfront Suite with balcony access. Thought we booked with kitchenette, but when we got there, it wasn't. Booked Through Expedia. Property had no Wifi and no internet entire stay, and staff have no idea when it's coming back on and didn't really seem to care. Never were we told the property lost access for a few days/weeks at this point, and no one bother to inform future customers of this situation that if wish to change, they would honor no charge cancellation, but inform you, nor at check-in. Figured it out after they were unable to use credit card machines for the security deposit. Then special event party, music was louder than outdoor concert event for 20000 people. No noise ordinance and extremely loud until midnight for the event. At this point, we've decided we needed to change locations. Unfortunately, no one working from the front desk after 9pm. Couldn't reach anyone, contacted Expedia, not helpful the first night, unable to locate very much 11pm PST. Location about 25 mins from civilization, no lights on streets, and potholes everywhere on the island, no safe to travel after hours, so you sorta stuck at this location, and with no access the wifi/internet, safety hazard. In the room, the opening balcony doors, gap under the open for critters to come in at will. While staying, we had 2 geckos, spider, baby sand crab, and a bee as guest. Wife frighten of critters probably like most women. Had several spider webs outside on the balcony. Staff cleared them first evening, and while they were there, we just figured trying to cut on the TV, nothing works, no telephones in the room, so everything is all Roaming if you have Verizon or T-Mobile, any other carrier, you're not in luck. TVs are not smart TVs, so you can't even add your acct to Netflix/Prime to watch at least something. The bar Tender, Mark, good bartender and probably the only thing nice to say about this location. Notified in person the front deck the next day, and express to cut our trip short and cancel our last night, which is more than 48 hours in advance, Expedia is aware 72 hours in advance, and we were just denied a credit for our last night stay. under the current circumstances, the professional courtesy should have been credit for half the stay due to all the non-operational amenities. Extremely disappointed our vacation turned out as horrible experience. The rental car agency didn't charge for the last day, and we had to pay airline change fees leaving a day sooner. Had the accommodations been adequate, we could have sucked it up for a day, but it was terrible starting the first night. Island is not as hospitable. Speaking with a few locals, not happy to be part of US territory and it showed in their services in various locations. We tried to switch to a different hotel, The Buccaneer, but unfortunately the rooms they had available were $1200 more due to last minute for the remainder of stay. This property unwilling to refund/credit the remaining stay, we weren't paying for this hotel stay + another $1200. This property absolutely didn't set the proper expectations and fail to notify incoming customers of their situation. I read reviews, and not a lot of good reviews, but sometimes, you have to take that with a grain of salt, and I wish I had followed other folks' comments. I would have booked the Buccaneer far in advance with a better rate and probably had more pleasant experience. Expedia not being as helpful in the refund department because I'm sure they don't want to give up any money despite the situation even though notified in sufficient time. Expedia didn't step up in handling the refund fairly. Sometimes, probably better to pay more, book directly, cut out the middleman, if you have any trip bad experience, they will be more than glad to help accommodate you. Very frustrating when your experience is not what you expected, you try and salvage the situation, but circumstance do not cooperate after spending good money after planning. Had some from the property or Expedia notified us on the property current mishaps, we could have made other arrangements or postpone to a later date. Stay away from this property.

  May 14, 2025