Catalonia Playa Maroma - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

12699 reviews

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  Unforgettable

  The best experience I’ve had this year. Perfect beach and weather conditions but to be honest I really loved the animations and all the staff and shows. They’re lovely and made my vacations with my family the best so far. You must go there for real!!! ⭐️⭐️⭐️⭐️⭐️

  Jun 12, 2025
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  45+ crowd catered to European clientele

  Disappointing Experience – I Couldn’t Wait to Leave I recently stayed at Catalonia Playa Maroma and unfortunately had a very disappointing experience. I had high hopes, but from the moment I arrived, it became clear this resort is in desperate need of updates and better management. Food: The food was by far the worst part of the trip. Cold, bland, and unimaginative. Even simple dishes were poorly executed. I visited the on-site pizzeria, which had a brick oven – sounds promising, right? Instead of reheating the pizzas that were just sitting out and cold, staff simply handed them to us as-is. The result: cold, tasteless pizza that felt like a chore to eat. Pool & Atmosphere: The pool was overcrowded and not enjoyable – it felt like people were just stewing in the water. The general vibe of the clientele skewed heavily towards middle-aged travelers and families from Europe. That’s fine if that’s your scene, but for anyone looking for a more dynamic or relaxing experience, this likely isn’t the right place. Wildlife & Safety Concerns: The resort was overrun by coatis. I watched one aggressively chase a woman and leap onto her to snatch a breakfast pastry from her hand. She screamed, and the staff stood by, doing nothing. It was honestly shocking and made me feel uneasy walking around with any food or drink. Rooms: Our room was spacious but old. The shower head leaked so badly we couldn’t use it without flooding the bathroom. Maintenance clearly isn’t a priority here. Forced Photo Experience: We were stopped by a staff member and asked to take a photo with performers in traditional Mexican attire. We politely declined, but the staff member insisted it would be just “one photo.” That turned into an awkward 15-minute photoshoot we couldn’t seem to escape. The performers even looked uncomfortable as we clearly wanted to leave. Overall: I felt trapped at this resort with very little to do and even less to eat. The property is outdated, and customer service felt passive at best. Unless you are traveling with your family or are looking for a very low-key, dated experience, I would not recommend Catalonia Playa Maroma. I won’t be returning.

  Jun 11, 2025
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  Good Hotel, average stay with my boyfriend.

  Me and my boyfriend stayed at Hotel Catalonia Playa Maroma for 9 nights in June. The service was great and everyone who worked there was very attentive, always greeting you and couldn’t do enough. As a young British couple in their 20’s there wasn’t any other British couples that we could talk to which was a shame as that is sometimes part of the holiday. We got told via the app that the Tui rep would be with us on the day after we checked in however he wasn’t and we never saw a rep there. Sadly the restaurants weren’t amazing which was a big shame, the Italian restaurant’s aircon was broken making it so hot to eat inside and was very uncomfortable and the other restaurant’s we wouldn’t eat at again due to not having great meals there before. The Tepenyaki was the best restaurant we ate at, the food was amazing and the atmosphere and chef was great. I would definitely recommend going there. The buffet was also great for breakfast, lunch and dinner we could not fault it, lots of choice of food and great service. The pool was lovely and clean. The beach was lovely too apart from the seaweed problem which can’t be helped however it made going into the sea not enjoyable and the smell was horrendous. The workers were constantly cleaning the seaweed up but it did happen daily whilst we were there. The bar down near the beach/pool shut at 7pm which would been nice if it was open later as the only other bar was the one at reception which was about a 5 minute walk from the pool. We made the most of our holiday and had a good time but we wouldn’t return to the hotel.

  Jun 10, 2025
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  Loved Terrace Tapas

  We had a lovely dinner at Terrace Tapas from start to finish. Leonardo and his team (Arturo, etc) were attentive with top notch service!! The food were delicious and fresh from the appetizers to dinner of sea bass, octopus and braised short ribs. Fun atmosphere and music. We already have another reservation in a few days. Thank you so much for a wonderful dinner and service. Looking forward to next time!❤️

  Jun 09, 2025
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  GORGEOUS POWDER WHITE SAND WITH AQUA BLUE SEA AND PALM TREES......BUT !!!!

  VISITED ON THE 19TH MAY FOR 10 NIGHTS IN BLOCK 6, TRAVELLED AS A PARTY OF 6 FOUR ADULTS 2 CHILDREN UNDER NINE. WE ALL HAD AN EPIC HOLIDAY BUT SADLY NOT WITHOUT ISSUES THAT UNFORTUNATELY WILL STOP US FROM RETURNING. THE FOLLOWING REVIEW IS OBVIOUSLY MY OPNINION BUT IS 100% ACCURATE WITH NO FABRICATED STORIES. ROOMS..FAIRLY BIG, AIR CON NEVER GOT BELOW 20 BUT WITH THE CEILING FAN ON FULL SPEED 24/7 GOT COLD ENOUGH. CLEANED EVERY DAY, FRESH TOWELS AS OFTEN AS YOU WANTED, FRIDGE RE STOCKED WITH WHATEVER YOU HAD USED. MASSIVE BED, VERY QUIET BLOCK SO HAD GREAT SLEEP, RING ZERO WHEN YOU LEAVE THEY EILL FETCH YOUR LUGGAGE. BEACH...ONE WORD AMAZING, PLENTY OF LOUNGERS YOU CAN PUT THEM WHERE YOU WANT, GREAT OFF SHORE BREEZE AND GREAT WAVES FOR JUMPING. BUT AS USUAL WHEN VISITING MEXICO THERE WAS A PROBLEM WITH THE SARGASSUM MOST DAYS, SOME GOOD DAYS AND SOME BAD DAYS. THEY WORKED REALLY HARD TO KEEP IT CLEAR BUT THE TRADE OFF FOR THAT IS YOU HAVE 2X BOB CAT DIGGERS GOING ALL DAY CLEARING IT, SO ITS ONE OF THOSE REALLY...LEAVE IT OR MOVE IT. RESTAURANTS...THE BUFFET IS ONE OF THE BEST WE HAVE EATEN AT WITHIN THE PRICE POINT OF THIS HOTEL, PLENTY OF CHOICE PLENTY OF SPACE AND VERY COOL INSIDE. DIDNT VISIT THE MEXICAN AS IT WAS OPEN FRONTED AND WAY TO HOT TO SIT WITH CLOTHES ON AND ENJOY THE FOOD. TAPAS ONE WAS RUBBISH SET MENU WITH 3 COURSES SERVED ON A PLATE NOTHING LIKE PROPER TAPAS. VISITED THE JAPANESE TWICE AS IT WAS AMAZING MAKE SURE YOU BOOK TO SIT UP WITH THE CHEF. ITALIAN VERY GOOD VISITED TWICE. STEAK VENUE WAS A DISASTER WE HAD A RANDOM FEMALE DRUNK IN THERE WHO LITERALLY WAS SHOUTING AT EVERYONE AND LITERALLY EMPTIED THE PLACE ALONG WITH US. STAFF DID NOTHING AND FOUND IT FUNNY. BARS...BEACH BAR NOTHING SPECIAL SERVED OUT OF 2 HATCHES BUT SERVED A PURPOSE, NOW THE POOL BAR !! THATS A DIFFERENT STORY UNFORTUNATELY WASNT GOOD AS IT WAS FULL OF LOUD ADULTS THAT DRANK ALL DAY, WHICH ISNT A PROBLEM AS THEY ARE ON HOLIDAY TOO, BUT THE ENVIRONMENT DIDNT LEND ITSELF TO ANYBODY THAT WASNT DRINKING AND IF YOU HAVE YOUNGER CHILDREN FORGET IT. WHICH BRINGS ME ONTO THE POOL ITSELF SADLY ITS SHOWING ITS AGE, TOP 4 OR 5 ROWS OF TILES REPLACED BADLY AND LOOKING VERY GRUBBY. THE POOL BEING SO OLD HAS A VERY DATED RECIRCULATION SYSTEM WITH NO UNDERGROUND TANKS FOR COLD WATER AND BECAUSE IT HAS QUITE A LARGE SHALLOW AREA THE WATER TEMP EVERY DAY WAS LIKE GETTING IN A HOT BATH. RECEPTION..VERY UNHELPFULL, THEY ALWAYS REFER TO GUEST RELATIONS. MY DAUGHTER SON INLAW AND 2X CHILDREN UNDER 9 ON ARRIVAL WERE GIVEN A ROOM WITH ONE BED !! THEY COMPLAINED AND EERE MOVED TO A ROOM WITH TOILET NOT CONNECTED AND NOT WORKING, THEY COMPLAIND AND THE NEXT DAY THEY WERE MOVED TO A 3RD ROOM WHERE THE AIRCON WAS PUSHING OUT WARM AIR BY THIS TIME THEY WERE SO FED UP THEY ASKED FOR IT TO BE FIXED RATHER THAN MOVE AGAIN, MAINTENENCE TRYED FOR 2 DAYS TO FIX IF THEN ADMITTED THAT MOST UNITS ARE PRESET TO 24...??. RECEPTION DID STICK THE KNIFE IN A LITTLE FURTHER BY SAYING THAT IN THE SMALL PRINT ALL ROOMS ARE SUBJECT TO AVAILABILITY EVEN IF YOU BOOK THE RIGHT ROOM FOR THE RIGHT AMOUNT OF PEOPLE. FOR ALL OF YOU THAT ARE NON VAPERS OR SMOKERS PLEASE READ...AS WE PRESUMED VAPING OR SMOKING WAS FORBIDDEN IN PUBLIC PLACES IN ALL OF MEXICO..UNFORTUNATELY THAT RULE ISNT ENFORCED AT CATALONIA MAROMA, TOURISTS SMOKED ON THE BEACH THEY VAPED ON THE BEACH, I DONT SMOKE NEITHER DID ANY OF OUR PARTY, I COMPLAINED TO GUEST RELATIONS MANY TIMES WHO DIDNT DO ANYTHING ABOUT FROM SHRUGGING THIER SHOULDERS AND MAKING AN OPEN ARE GESTURE, MOST SAND PATHS THAT LED FROM THE BEACH TO THE ACCOMODATION HAD CIGARETTE BUTTS ALL OVER THE SAND, VERY DISAPPOINTING QUITE FRANKLY AND FOR THAT REASON ALONG WITH THE ISSUES OF THE POOL DRINKERS WE WONT RETURN.

  Jun 08, 2025