Catalonia Playa Maroma - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

12766 reviews

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  Horrible drinks being served! everything watered down (pepsi, 7up, fanta.. even the beer)

  Very disappointing stay. Drinks were disgusting, everything was watered down, no taste, no fizz! When you are sweating all day you need a refreshing fizzy drink, not at this place!! shame really because it is lovely. Jungle setting with wildlife everywhere. Food was great, rooms are good too and the staff are very welcoming. The beach was wrecked due to seaweed (not blaming that on the resort).. but in all a very disappointing holiday...

  Jul 30, 2025
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  A perfect couples evening.

  We ate in the Italian restaurant within the complex and was served by Teodoro and Alexis. Couldn’t have been more attentive. We went with the wine recommendation of Casa Madero 3v which worked beautifully with the salads, pasta and fish dishes. Very impressed. A thoroughly enjoyable evening. Can’t wait to return. The service was perfect and even the extras requested were delivered quickly and faultlessly.

  Jul 27, 2025
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  Inefficient restaurant reservation system

  Firstly, I would like to acknowledge that this hotel is indeed beautiful, and the majority of the staff exhibited a friendly demeanor, always greeting us with a smile. However, the enjoyment of our thoroughly planned family vacation was significantly marred by the inefficiencies in the restaurant reservation system. Unfortunately, I didn’t receive the email necessary to create my account for reservations. When I approached the reception desk for assistance, the staff member was unhelpful and directed me to guest services without demonstrating a willingness to resolve our situation. This prompted us to walk, quite frustrated, to guest services. Fortunately, we were assisted by staff who managed to secure a reservation for us at Steakville for 6:00 pmWhile we appreciated her help, we were disappointed that this was the only option available, as the timing wasn’t ideal for our plans. On our last night, we faced further challenges when we sought a table at the Italian restaurant. We noticed several empty tables but were informed by the restaurant manager that we could only be seated if we purchased a bottle of wine for $100. This policy struck us as excessive and unreasonable, particularly given that there were at least four tables unoccupied and it's supposed to be a service for which we already paid in the all inclusive package. Upon raising our concerns, we were met with a dismissive attitude, with the manager insisting that those tables were reserved for other guests. It is regrettable that our dining experiences were undermined by what appeared to be a prioritization of profit over guest satisfaction. The rudeness displayed by the restaurant management, stands in stark contrast to the otherwise kind and helpful nature of the staff. If you want a family vacation I don’t recommend this hotel because it doesn’t have enough capacity to receive groups. They shouldn’t have that AAA certification that greets you at the entrance of the hotel because it is definitely not a diamond awards hotel.

  Jul 25, 2025
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  Family trip

  Hotel grounds were beautiful and the staff was great! Ruben at the entrance was the nicest human. Food was ok at night, lunch options were good. Bloved was great. The staff there was amazing. Beach was great, they can’t help the seaweed. It wasn’t real swimmable to seaweed and smelled awful! The pool was terrible. It was way too hot and extremely dirty. I got a UTI and I think it was from the pool.

  Jul 18, 2025
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  A lovely stay to remember

  We had a lovely holiday at playa maroma. We particularly loved the hotel grounds, the wildlife, the beach and the hotel room along with the cleaning services of the room and grounds. We also loved the daytime food offering and drinks machine. The only negatives for us were the busyness of the pool. Too many kids and too hot. It was like people soup. The water was quite dirty (we did scuba with ProDive in the pool which was very eye opening as visibility was worse than the ocean!). It would be better if there was a second pool or a separate kids pool. I got a UTI and I’m pretty sure it was from the pool water. It would also be nice to have fixed rattan sun umbrellas around the pool. They create a nicer vibe. I felt like there weren’t enough sun umbrellas for the amount of sun beds. The reserving of sun beds is really annoying but I guess this happens everywhere. It would be nice if the hotel staff removed hotel towels from beds to prevent reserving. We always got to the pool for 8am but people who had reserved beds often didn’t turn up until 10:30 or 11. The beach was lovely. The finest white sand. Very nice under the natural shade of the palm trees. Tons of seaweed which I appreciate isn’t the fault of the hotel and they do their best to keep it down. The only shame is the diggers run all day long. It would be better to just have half a day with the diggers as they make an annoying beeping noise! But again it’s a struggle to keep on top of seaweed so I understand they have to keep going all day. It wasn’t too much of a problem. The only other negative is the constant pool / entertainment that goes on from about 10am onwards. It’s very noisy and if you’re not taking part it’s quite irritating! Especially when they start going through the same thing in multiple languages. But all in all we had a lovely stay. I cannot fault the staff. Always polite and helpful. And the highlight for us was the jungle grounds with the Coatis, Spider Monkeys, Agoutis and Squirrels. I even heard there were mini wild boars one day but we sadly missed them. It felt very tropical. A real authentic Mexican holiday.

  Jul 18, 2025