Catalonia Playa Maroma - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

12983 reviews

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  Great time

  We had great time there, thank you !

  Jan 25, 2026
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  Mediocre

  It’s 3 star resort located in the nice beach. The rooms very outdated with very thin walls, we had small child in the neighboring room and it was a nightmare at nights. The door in the bathroom wasn’t closing fully, broken chairs in the patio. Very minimal entertainment, the food is mediocre and service is almost none. We’ve been in many different 4-5 stars resorts in Cancun and Playa del Carmen. Don’t get me wrong - I really had no great expectations since it’s not very expensive one. We got privilege package, which should be better than just regular experience I guess. It’s probably worse here since there’s dedicated beach area with better chair lounges and with more availability of them. There’s almost no service on the beach - so if you need a drink you go to only one bar and get your drink staying 10-15 minutes in the line. Also, you can’t get more than 1 beach towel, which I’ve never experienced before anywhere really. So you choose - you lay on it or use it as a towel. All food in the buffet smells like some chemicals, could be from dishwashing liquid or some oil they use, not sure. BLoved privilege restaurant is good, no questions. Not possible to get a reservation to Japanese, Italian and steak house restaurants.The only great experience was with the beach and the sea - they are perfect, not much sargassum and they clean it all the time. So never again, sorry.

  Jan 25, 2026
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  Be loved

  The best restaurant in the resort with the best food. The service. ABIESER and Johvany are super nice, polite, and professional.

  Jan 19, 2026
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  Pizzeria

  I am here now and everything is so amazing except the girl that works at the pizzeria. She’s so angry if you ask for more than a slice, what she doesn’t realize is one parent is likely ordering for their entire family. She’s ruined the mood of this place. It seems like she hates being here in general unlike the rest of the staff who are so lovely and warm.

  Jan 19, 2026
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  Poor Customer Service at Reception

  Room #6208- 1* star due to poor customer service. Reception made a mistake entering my phone number and could not change without me bringing my PASSPORT to reception. Ridiculous. Went to reception to book a la cart which isnt convenient as our building is closest to the beach. Was told there was almost no times available except very late 9pm+. Couldn't use reservation system until I figured out myself I could use Google sign in. When I did I discovered there were many time slots available. Front desk is useless. *This is the most annoying part - check out is at 12pm and you can't extend it- I dont even mind paying. I went to reception 3 different times and was told 3 different things about courtesy rooms. Today I showed up at 8am because I was told to come back in the 'morning' day of checkout only to be told I have to come back 9am to see IF a courtesy room is available. Not one of those people at reception told me it was 9am. This has put a damper on what otherwise would have been a good vacation with a hiccup for a la cart reservations. I travel for 4 times a year - but won't be returning to any Catalonia resort as they make your last day as inconvenient as possible. Staff in restaurants are great , food is good, everything is very clean but that doesn't matter when management doesn't care about the experience you have on checkout day. This part of Maroma beach is so beautiful. I will be booking with Secrets next time as they are next to this resort.

  Jan 19, 2026