Resort Details
- AyamiAir-conditioned restaurant serving Asian A la carte cuisine with Teppanyaki tables and sushi. Dinner only.
- Bamboleo· Open-air restaurant serving the best a la carte grill and steak specialities.
· Bamboleo Snackbar: Also includes a snack bar next to the swimming pool.
- BLOVED Lounge & RestaurantRestaurant exclusively for Privileged guests. Opening daily for a la carte breakfast, lunch and dinner.
- Catalonia BurgersThe ideal place to taste quality hamburgers during your vacation in the Caribbean. There are combinations for all tastes: with tomato, with bacon, with fried onion, with cheese and always accompanied by crispy French fries. Do you fancy a hamburger?
- El Mercado Buffet• Air-conditioned, international buffet-style serving breakfast, lunch and themed dinners.• El Mercado Buffet featuring indoor seating ( with air conditioning ) plus a recently added spacious outdoor dining terrace.
Available for all guests.
- La BrisaOpen-air, international buffet-style restaurant, serving breakfast, lunch and themed dinners.
- La CrêperieOpen-air restaurant serving salty and sweet crêpes.
- Los AlebrijesAir-conditioned restaurant serving authentic, A la carte Mexican cuisine. Dinner only.
- Mamma MiaCozy ambiance and delicious Italian specialties.
- Various Lounges/Bars
- El Abuelo
- Margaritas
- T Bar
- La Pinata - Disco / Bar
- Tequila Bar
- Pure Chill Out Bar
- Sports Bar
- Bar Maloo
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Children welcome
- Concierge desk
- Currency exchange†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Children welcome
- Concierge desk
- Currency exchange†
- Elevators
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
† Fees may apply
- Children's program, onsite
- Kid’s club with daily supervised Activities and specialized staff
- For kids from 4 to 12 years old
- Special area for children in the pool
- DancingDance classes
- Direct access to a beach
- Fitness center on-site
Fitness Center (age 18+)
- Cardiovascular equipment and weights- Classroom for spinning, Pilates and yoga. Free lessons several times during the week and free for our clients.
- General †The Property have Pickleball Court available at their site.
- Non-Motorized Water Sports- Kayaks
- Snorkeling - equipment included
- Catamaran
- Introductory scuba diving lesson in the pool - Pool
- 4 swimming pools with different areas for activities including Jacuzzi and 3 special areas inside the pools for children
- One swimming pool with exclusive access to our Privileged customers
- Scuba diving †
- Spa †
Alegria Spa offering the best in facilities and treatments for your wellness and relaxation
Alegría Spa*
Spa of 3,900m2 well distributed in 2 floors has to offer:
- Main floor with gym (cardio training machines, weights and salon for spinning, yoga and pilates lessons).
- Offering also a beauty salon with hairdresser, manicure and pedicure services
- In the first floor there is the SPA area set with a complex hydrotherapy circuit; sauna, vapour, hydro massage shower, plunge pool and indoor pool with hydrotherapy circuit
- Master booths for couple treatments with hydro-massage bath
- Pool for hydrotherapy treatments
- Individual massage booths
- Relax area with tea and snacks
- Boutique Spa
Ask for information about our “Spa Experience” programs (individuals and for couples, age 18+)
*Additional charge apply for treatments, massages and beauty salon - Tennis court
- Golf †Nearby professional Puerto Aventuras, 9-hole golf course
*Additional charge applies
- On-site Entertainment
Weekly beach party
- Daily ActivitiesAerobics and Aqua aerobics
- On Site EntertainmentIndoor theatre featuring live nightly shows and entertainment
- MARINA PUERTO AVENTURAS
- Playa Del Carmen
- TULUM/XEL-HA
- Xcaret
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
3078 reviews
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Feb 03, 2026Diesel Smoke and Fumes!!!!!!
AVOID!! There is a new building going up right next to the Privledged pool and beach. Both areas are inundated with diesel fumes and EXTREMELY Loud Pile driving and heavy equipment. Both areas are all but unusable. I realize this is out of the control of the resort....but regardless this is what toy will experience. This development has just begun, so there is still Months of construction noise to come. If you want a relaxing g beach vacation DO NOT COME HERE!!
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Feb 02, 2026We had a great time
Very friendly staff. We had a quick check in and Roger brought our luggage to our room. He spent the week helping my daughter improve her spanish which was so kind. The whole resort was full of great people. The food was decent, the restaurants were hard to book but we got into one. The bars were awesome. Lots to do from dance lessons, snorkelling,mini golf and sports bar. Karaoke was really fun. Our room was dated but clean and the air conditioning was quiet and worked great. We were on the 4th floor and never heard hallway noise. Overall a very awesome week.
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Jan 30, 2026
Overpriced and disappointing for a 4-star resort.
Overpriced and disappointing for a 4-star resort. Booked “king or double” but was told at check-in that king beds are very limited. After multiple requests we got a king room with water seepage, then were downgraded to a double-bed room. Rooms are dated unless you pay $50 extra per night. The air conditioner was extremely noisy and significantly impacted the quality of sleep. No complimentary basic amenities (like dental kit/toothpaste or shaving kit). There are very limited beach loungers, and half the beach reserved for Privileged guests. You won’t find any lounge after 11AM. Buffet is repetitive and à la carte reservations are nearly impossible. Hotel service was also mediocre. Housekeeping missed our room until 3pm one day. Staff sprayed insecticide next to the kids’ club during peak hours. Check-in took ~40 minutes. Good location, but overall poor value and misrepresented.
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Jan 30, 2026
Terrible Rooms, Repetitive Food and Disappointing Kids Club
Sprayed insecticide with strong smell while guests were enjoying outdoors! Started fixing bar slab ( breaking it and putting new one in place) during dinner time with small pieces flying all around. Beach chairs aren’t enough, drinking water and towel station is far away. Staff is not very welcoming, instead quite rude. Rooms have leaking ceilings, same food every day, 3 times a day. Kids club do not engage kids in crafts, instead make them watch television.
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Jan 30, 2026Buffet
If not for the buffet I would have given a higher rating. The food can best be described as bland, boaring and repetitive. We have been to several resorts this one has the worst staff to guest ratio for the buffet. We always had to wait for coffee or drinks as staff were too busy. One day at breakfast there was no bread. My wife mentioned it to a staff member. They said it wasn't their job. She approached another they ignored her. The third person she told did say the would pas it on. 20 minutes later bread arrived .
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation fee: 33.425 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisorySanitation fee of 32.57 MXN (approx. $1.76 USD) per night per room. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed