Couples Sans Souci - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

5307 reviews

• 

  Resort is beautiful, staff need training

  We have been here for about 6 days so far and for the most part we have enjoyed things. The resort is gorgeous and the beaches, pools and grounds are well kept and very nice! My main reason for writing this review is some of the terrible service we have recieved on a few occasions now. We returned from Dinner at the Bella Vista restaurant and it was the worst service we've ever received. Our server Orlando should truly not be a server in the slightest. Waiting over an hour to get food or at the very least have our water and wine glasses refilled isn't okay, we were the 2nd couple to be seated and people who came over a half hour after us were getting their dishes before us. The fact the manager had to come by and apologize to us multiple times says enough, she even had to take over service of our table. Besides this example we have had multiple issues ordering drinks at Palazzina during lunch, the bartender girl doesn't seem to understand English well. In one instance we saw a manger take an alcoholic drink for himself and walk away. From where we come from drinking on the job is not okay, really wish we caught his name. Many of the staff are friendly and nice but some of these examples highlight the need for much more training of these staff and it truly doesn't meet the needs of a high end resort property. We came here for our honeymoon and most certainly will not be returning.

  Jun 14, 2025
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  Relaxing, beautiful, and delicious

  We love this resort! We came here on our honeymoon and decided to return for our 10 year anniversary because nothing can beat it. We rode bikes, played pickle ball, enjoyed the Caribbean party, and every single food we ate was so delicious. The grounds are beautifully kept and the beach is so nice and private. A few shout outs for the staff… Management, if you read this please let them know how happy we were with them! Lloyd! Our man at the beachfront bar, thank you for always being so friendly and accommodating and saying hello to us when you saw us elsewhere on the resort. Your friendliness meant a lot! P! At the water sports! Always greeted us with a huge smile and so much patience and willingness to help my husband practice sailing the hobby cat sailboats. Such a great, welcoming presence to have there! Thank you for everything! Sandre in the groundskeeping department clearly loves what he does, and we had such a delightful conversation with him about Jamaican wildlife implants. Keep up the great work! Cecilia, at the beach bar and the breakfast buffet. Your sweet smile and kind spirit did not go unnoticed! Zuki at the tennis courts! Thanks for teaching us how to play pickle ball and being so welcoming! Taneka, at the juice bar, thank you for being so friendly and such a joy to talk to!

  Jun 13, 2025
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  Make sure your account and final bill is accurate

  I gave them 3 stars because they did not credit my account with the $100.00 resort credit, and they overcharged me by $50.00 at check out and did not know what the $50.00 was for! The $100.00 resort credit wasn’t added to my account, and they couldn’t add it until they spoke to customer service. I had to keep going to the lobby to make sure it has been added. Even though I had proof of reservation with the $100.00 resort credit, they couldn’t add it until they heard from them. We finally did get it on my account and used the resort credit to reduce the $300.00 couple’s massage. We purchased nothing else. Upon check out my bill was $250.00. I told them it should only be $200.00. They were trying to determine what the additional $50.00 was for but could not figure out what was charged to my account. I told them I was not paying an additional $50.00. I was only paying $200.00 which is what I spent. I still have $300.00 pending on my credit card for the incidentals they automatically add to your card which should be removed a few days after checking out. It’s been over a week, and it is still pending. I really do hope that it gets removed soon. Most hotel incidentals usually are removed within 72 hours so the fact that it’s been a week concerns me. The resort was nice and most of the stay was on the SSB side. The lunch on SSB was not great. Very limited buffet selection at SSB. We would leave and go to lunch at either Palazzino or Beach Grill. They had better options. One time at Palazzino lunch though the buffet hot section wasn’t very hot. Palazzino for dinner was our least favorite, but Asian Bistro and Casanova were really great. My favorite dinner spot was Asian Bistro. It was my husband birthday when we visited, and they made him feel special. They even sang to him. Breakfast at Palazzino was great as well. I didn’t like the additional fees for the activities such as tie dye and jewelry making. Because there was a charge, we did not do these activities. It seems like there was upcharges for several things…. even Yoga! At the end of the yoga session the instructor was trying to sell his tank top with his picture on it. There was no charge for the wine tasting event but was so-so and the staff just read off a script. We only tasted 4 wines and 2 were house wines. The hat making with palm leaves was really good and I recommend. He didn’t charge but we did give him a tip as he patiently helped us make a hat. He was awesome! The room was large and spacious. The bathroom was not really clean and had mold in various spots which I was not happy about. The shower floor is also made of rocks which I didn’t realize when booking the room. It may be painful for some people’s feet. The baseboards in the bathroom were also not cleaned and had a layer of dust. We stayed in Block A which was great for SSB but a bit far from the other stuff. The resort beach on both sides is not private. There is another business that has property next to CSS and also on SSB side. On the SSB side if people are in the water they can look in on the nude side. There are also hotels that line around the circle. You can see this on google map. Overall, it was a good stay and very relaxing, but I would only go again if they had a sale. I would not go during winter when the prices are over $650 plus b/c in my opinion would not be worth it. As most have mentioned this is not a 5 star resort by Europe/USA standards more like 3.5-4 stars.

  Jun 13, 2025
• 

  One of the best holidays we have had

  This was our 3rd Trip to Sans Souci everything was fantastic, we loved our beach room on block A by the lake and near to the beach. We had some lovely meals really tasty and presented beautifully at all the Restaurants our favourite being Casanova seated outside. We would like to thank all really amazing staff Lloyd bar, Wayne Food and Beverage Manager who definitely needs a new Segway! Patrick Reid the best singer and dancer who gives his job his all and makes it all FUN! and the two 2 Team leaders Yasheken Campbell and Shanel Barrett are very special ladies . We also really enjoyed the signer DJANI as a tribute to Bob Marley just wow and thank you! We never had a problem selecting our sun beds with a bit shade by the main beach the sea is warm and so lovely I saw fish and one day even a puffer fish and an Eel in the shallows. I enjoyed Aqua fit with Connie and Aqua Pilatus with Jill. Please can we clean the fitness centre more as birds get in an leave droppings on the glass there. Your every whim is cantered for in your beautiful well appointed suite from fruit juice to wine or spirits if required you only have to ask. My chill out place every afternoon was by the lake its just amazing with Pelican's Ducks, Kingfishers and Turtles to see daily. We were there when the ISSA Foundation had a concert which we paid to go to see Shaggy the pop star what a night to remember, Pre cocktails at the sunset beach and all fantastic TASTY food and drink throughout the night was included in the cost of the ticket I was drinking pink champagne, we will never forget this special occasion ! Please go on the free glass bottom boat we really enjoyed it and the captain the older Water sports sorry I have forgotten his name made it fun. You will be amazed at it all from famous houses next the hotel to a sunken ship in the ocean. Only only complaint was the sea and beach at the natural beach needs to be closed down a few and it needs so much work done to make nice to sit on as the safe area where you are supposed to be swimming you can't get into it due to large rocks and green seaweed lots of rocks on the beach and the toilets are tatty and need a refurb. Please undertake this work to make everything perfect. Please don't go Sans souci if you just want to party but you can have fun dancing to the different singers each night or the disco they have occasionally. We did go to Couples Tower Island on day swap and really enjoyed it there to. Please also leave the Hotel to see the countryside we did Cycling in the Blue Mountains excursion and Martha Brae rafting. Do we want to go back YES please we miss you all ! love from Will and Alison UK guests visited in May 2025 room A201

  Jun 09, 2025
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  Amazing first time, and will not be the last!

  First time to Couples San Souci and will not be the last. Property is amazing! Lush grounds situated around the cliffs. So much to see and explore. Wonderful beach for relaxing and taking in the amazing views. just enough entertainment if you want to do something (unless sand gravity gets you first!). And the staff exceeded expectations. We are repeaters to Couples Resorts, and we have now found our second home. San Souci, we will see you soon again!

  May 31, 2025