Couples Swept Away - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

7841 reviews

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  Excellent service at the Palms

  Monique was an excellent server who was personable and kind! she took extremely good care of us by constantly asking if we needed anything else, refilling our coffee and water, and always said that everything was her pleasure. we can’t wait to sit at her table again and be able to enjoy pleasant conversation and service from her!

  Jun 18, 2025
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  We'll be back!

  We visited during mid-March to celebrate our 30th wedding anniversary and had a wonderful time. We have been to this resort many times overs the years, but this was our first return visit since 2018 and it was great to be back. All the things we love about this resort have not changed and despite visiting many other resorts since 2018, it is still probably the best value and location in all the Caribbean for us. If you're considering this resort, don't let negative reviews scare you. Particularly ones regarding the rooms (they're rustic, nothing fancy, but very spacious and super comfortable), food or staff. The staff is as engaging as you are and we made many acquaintances while there, we even re-connected with a long-time staff member who remembered us from our previous visits. Just be real and you'll find the heart of spirit of Jamaica in them, which is the best reason to visit in the first place! I have no real qualms with this resort as they are very consistent, on the best stretch of beach in Jamaica (in the top ten for the entire Caribbean imo), food options are plentiful and good to excellent, tons of activities to participate in and daily opportunities to engage with locals artisans on property. The Spa is top notch in our book and if you're an active person, the gym area offers lots of opportunities to stay in shape while there. If you are a big pool person, you may be left wanting a bit as their pool is small compared to what you would typically find at a Sandals or similar. However, the beach is the place to be and you can save the pool for a dip and excellent drink at the pool bar later in the day. We will be back and looking forward to our next visit!

  Jun 18, 2025
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  Fathers Day

  My wife and i spent Fathers Day week with our three daughters and their husbands at Couples Swept Away. It was amazing. The eight of us enjoyed the beach, the entertainment and the complete facility and were never disappointed. The staff was wonderful. The bar tenders and servers worked very hard to make our stay enjoyable. The Entertainment Staff made sure everyone was engaged with all the activities and did an amazing job remembering everyone's interests and names. We will be back soon. Thank you All for our wonderful experience.

  Jun 17, 2025
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  No seaweed - best beach

  Just returned from 8 days at Couples Swept Away. We stayed here 11 years ago and seems like service in some areas has changed. The only people we talked to were Allison our room attendant and Jaheme our room service drop off and once in the breakfast buffet. Allison was fantastic. Our room was attended to every day. She seemed to know when we left for the morning as it was done when we returned from the beach. Jaheme delivered room service one day and was very personable. We saw him for breakfast at The Palms and he was again very friendly. Seemed like he was talked to from a manager for interacting with me and my wife. He was the only Palms staff that interacted with us. The service seems to be lacking especially at Palms. We are used to building a friendly relationship with the staff especially at the main restaurant. There was no consistency from day to day. Checked in then they would say take any table. It would take awhile for someone to ask if you’d like anything to drink. The staff would be huddling in small groups just hanging out. This is the first time I’ve experienced such lack service. The food was good. I don’t expect 5 star food at the buffets. Beach as always was fantastic. Warm water , calm, crystal clear and no seaweed. Vendors are constant but a simple no thank you and they move on. Security is always around too. Say hi to Alfonso. Overall we enjoyed our stay , the room was nice. Bed was comfy. Would like shower separate from the toilet but not that bid of a deal. Road noise was loud, not sure if they would be able to build sound barrier but that would help. We will still go to Couples resorts as we’ve had 3 pretty great vacations. They are remodeling a number of beachfront rooms and look forward to staying in one soon.

  Jun 16, 2025
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  Beautiful Beach, white sand and clear water.

  One on the nicest beaches in the Caribbean. White sand and clear water. 1st stay at couples Negril. Previously stayed at others. Pros Room with the large balcony and hammock was excellent. Having no TV was a nice disconnect. Beach in my opinion is one of the best in the Caribbean. Great for walking in both directions Food was good at the buffet. Good variety. Drinks were very good. Martini bar excellent water sports and sailing were fantastic Glass bottom and catamaran included was a nice surprise. Water sports staff were excellent. House keeping was good. Room was always clean and everything worked The manager at the Asian theme restaurant was fantastic. Sorry forgot his name. Jamacia theme night the food was very good Entertainment , Steel band, reggae band and singers on the different nights were excellent Piano bar was great. A lot of fun at night. Sally at the beach bar was awesome. Always had a big smile. Cons Managers were not that helpful when we had a few issues with replenishing items in the room. Took them 3 days to get what we ordered right. For the price you pay they need to work on somethings to get a higher rating. Theme restaurants were okay. Menu Improvements are needed. Lobster night they ran out as the ones they served were mushy. Ended up with no lobster and a restaurant manager with an attitude. Rooms close to the road are noisy. We did request a quiet room away from the road but it didn’t happen for 3 nights. If you’re a light sleeper forget about it the road noise will wake you up. BBQ restaurant jerk chicken was overcooked. We’re in Jamaica Mon get it right. Visited both resort and like the beach better at Couples Swept Away Tips: Short walk down the beach to the left 15 minutes is flag city restaurant fresh lobster lunch see pictures. Amazing cooked perfectly Visit the sister resort Couples Negril located on Bloody Bay for the afternoon take the free shuttle. Also free shuttle up to the cliffs for dinner, drinks and a beautiful sunset. Rooms closer to the beach are quieter. Overall I will be back but would consider another resort. Room for improvements in my opinion for the price.

  Jun 09, 2025