Couples Swept Away - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

7857 reviews

• 

  Another lovely stay with a few issues.

  We stayed at couples swept away for three weeks from 21st of July to the 11th of August. We flew with virgin and arrived at Montego Bay airport at 7 30pm. This is our tenth time to Jamaica and the first time we had such a late arrival but it was perfect. Before we knew it we were in the couples lounge waiting for our bus to take us to the hotel. We were the only ones on the bus. We arrived at the resort at 9 30 pm and check-in was fast and efficient. We booked an atrium suite we were in room 2227. It was perfect. Close to the beach with views of the beach through the trees. The beach is absolutely beautiful one of the main reasons we came back. The hotel was low capacity so was never a problem finding your perfect spot. As stated in previous reviews the vendors can become a pain. Compared to previous stays here we will say we felt they were more persistent with hassling you. We felt they were able to come closer to your beds this year which can be quite annoying when you are on your holiday just wanting to chill. We understand they need to make a living but it did become quite annoying by the end of the three weeks. Food was lovely. Feathers was our favourite where the service was excellent. We ordered breakfast to our room four times during our stay and only received it twice Our mini bar was not filled 5 times during our stay. They run out of juices a few times and hot chocolate at the coffee shop. On our last day we went to the reception and asked if we could have a late checkout of our room as we were not leaving the resort till 4pm. The lady at the desk said we could get it at a discounted price of 50 dollars if we paid cash. We agreed as we didn’t want to be sitting around for five hours before a 9 hour flight. When we left our room at three our maid and another male was waiting for us to leave our room so it could be cleaned. When we got halfway to reception we realised we had left our cigarettes in the room so went back to the room and they were gone. When we asked the staff in our room they said they hadn’t seen them. We were quite disappointed with this as we showed our appreciation to our maid every day even though this is a no tipping resort. Once on our bus journey back to the airport we picked up another couple from couples negril We got chatting and they said they got late checkout for no fee. We paid 50 dollars cash so work that one out for yourself. Another disappointment. Bearing in mind we didn’t arrive to our room till 930 pm when we arrived surely ours should have been no charge surely all couples resorts have the same policies. Overall we had a lovely stay and the few gripes will not deter us from returning we will just be more mindful I guess.

  Aug 17, 2025
• 

  Fifth stay and disappointed

  Fifth time here and disappointed. May not return. I always greet staff and I am nice but there were a few who were very rude.

  Aug 15, 2025
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  7 night stay at Couples Swept Away.

  We returned to this resort having stayed here in April this year. It was a late booking with only the Atrium rooms or Garden rooms available, so we booked the Atrium room. After the first night we changed room to the Garden room as the nightly entertainment of crickets and tree frogs, kept us awake most of the night. we know this is to be expected as we are in the tropics. If you are a light sleeper you may consider this level room, as they have glass along with the shutters. We previously stayed in the Beach Front Verandah rooms which are also really quiet, with the location being perfect. A lot of the rooms are being updated, and I am sure they will be lovely when completed. Reception : Missed the usual Jamaican greeting, a lovely smile and welcome ! Thank you for the room change, even though it was a room downgrade at our request. Restaurants: Only Lemongrass and Feathers were open for the week. However, you could only have one reservation during the week to either one. Dinner at Feathers was very good along with the service. The Patois Patio was only open on the Sunday we arrived and for the Comeback Dinner the following night. I must say we missed this restaurant for the reminder of our stay, as the dinner menus here were excellent. It was closed for the remainder of the stay. The Palms buffet restaurant was ok for breakfast and for lunch. Dinner choices were limited and don`t be late as the options go very quick. We had lobster dinner here on Saturday night and it was really really good ! Not sure what is going on with the staff, but it was a mixed bag in terms of politeness. We always said good morning as we do in our everyday life, but on two occasions were totally ignored and the facial expression said a lot. We did not go to Lemongrass so no comment. Cabana Grill and Sea Grapes were a good option for a light lunch. Beach Bars: Two out of three beach bars were open. I found the staff were not very polite when approached, and were more engaged with each other to a point of you being ignored. It did not matter if you left a tip, the service remained the same. It was not like this at previous visits to Couples Swept Away I might add, where you were at least greeted with a smile by the more mature staff. An attitude adjustment in customer service may be needed to address this ! Water sports : Only went paddle boarding, but all the usual activities were available. On one occasion a windsurfer got into trouble and a customer swam out to help him back. The waters ports staff need to be a little more attentive to whats going on. Dive shop : This is one of the best dive shops I have used, and I have been to many ! Big shout out to everyone including Shaggy, Anthony, and the rest of the crew. These guys are really excellent, and really enjoy diving with them. Catamaran cruise: Excellent and highly recommended, lovely late afternoon cruise around the coast to Ricks Cafe, perfect way to end the day ! Location : Set on Seven Mile beach the location is second to none. The water is calm and clear, and you can walk this beach easily. The vendors can bother you a little but you just be polite and decline and they don`t bother you after that. Overall we had a lovely stay, and would probably return. I know we had some issues with some of the staff, but I am sure that this can be addressed by management. Looking forward to our next visit !

  Aug 07, 2025
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  Poor Experience @ Couples Swept Away (Please think twice ATM)

  Currently at this hotel which started well given we had to rearrange to visit this hotel after TUI informed us that our first choice hotel was closed 2 weeks before we travelled. We enjoyed our first alla carte meal which was amazing, we felt this would continue as we used all the available restaurants during our stay. We were then informed that this restaurant was closed with immediate effect due to it being off season a numbers in the hotel were low, however the hotel suggested we would benefit from this as they could concentrate their efforts elsewhere, which if you read on it will be apparent this is not the case. The restaurant in question also boasted an ala carte breakfast menu which was one of the reasons we settled for this resort. The second evening we used a different restaurant only to find a number of key dishes were unavailable leaving what was a very limited choice. We then chose to use the buffet offering, we arrived at the restaurant planning to eat at 20.00, it was quickly obvious there was an obvious lack of food available even though service was due to continue until 22.00, some replenishment of the dishes happened although not nearly enough to service the demand. Breakfast and lunch have a fairly small selection but, although we have only been here 4 days, we have found sufficient to eat. Most of the staff are brilliant although it appears there are some who are less invested. Last night I was asked to clear my glasses from our table by the bartender as we headed to bed. A night earlier I had to resort to waving a napkin to gain someone's attention as they appeared to be more absorbed with the entertainment than their job. This is not a 5* resort based on the above. On a plus side, the free trips and watersports are excellent however we have no idea if this will be changed due to their initial out of season reasoning. Think twice guys at the moment, it isn't currently worth the 7K we have forked out for it!!

  Aug 05, 2025
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  Avoid this hotel at all cost

  AVOID THIS HOTEL Currently at CSA resort and this is our 4th day. Our experience to date has been very poor. After a fabulous first night with 5* dining, the resort chose to close an A La carte restaurant with immediate effect due to being out of season. No prior notification by hotel or tour operator. No substitute A La carte breakfast, instead only a very poor limited breakfast buffet & 2 x A La carte restaurants left & “Palms” which offer A La carte & buffet dining. First night at Palms A La carte they had run out of some menu items by 20:00 and the whole menu by 21:00 with the exception of the pasta station. The 2nd night at the buffet the food ran out at 19:50pm. So after limiting the numbers of restaurants they clearly couldn’t cope / had capacity in the other restaurants, unless you chose to dine at 18:30. Food isnt the only issue, the beach bar had no rum for the majority of the day (which I found amazing considering Jamaica being the largest rum producer). Drinks - offering local brands opposed to premium. Whilst activities are very good the substandard food & drinks doesn’t qualify a 5 star let alone a 4 star. I suggest you book elsewhere

  Aug 05, 2025