Courtyard by Marriott King Kamehamehas Kona Beach Hotel

Customer ratings & reviews

TripAdvisor Traveler Rating

3948 reviews

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  Housekeeping sucks

  The location of the hotel is great but the staff ruin the experience. I am a pilot scheduled to fly an all nighter and despite the very obvious Do Not Disturb sign on the door, housekeeping tries to rip the door open. Gets my heart racing and scares the daylights out of me, now I’m wide awake. Who likes tired pilots or canceled or delayed trips because the crew got no rest? You can thank this hotel.

  Aug 15, 2025
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  Disappointing!!

  This hotel has a good location central to shopping, dining, and nightlife in Kailua Kona. But that’s not enough to offset their housing of ICE agents, which is a huge disappointment and does not reflect the values of the community, nor the County or State of Hawai'i. Before booking here, please consider if this is what you want your hard earned dollars to support.

  Aug 13, 2025
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  Birds Overran the Breakfast Buffet

  Purchased the buffet package 6-months in advance. Could not have fathomed that the buffet would be overrun by birds. Staff couldn’t even scare them off because the birds clearly had learned how to keep coming back for food. At one point, I went to get my 2 year old daughter cereal and there was a bird on the cereal dispensers picking at the food. I even witnessed them along the buffet counter. I was in luxury hotel industry and this bird infestation is a serious problem. Like shut down from the health inspector kind of problem unless a solution is implemented - maybe a trained falcon?

  Jul 15, 2025
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  Disappointing Stay at a Marriott Property – Poor Housekeeping & Communication

  We stayed at the Courtyard King Kamehameha’s Kona Beach Hotel for 3 nights in June 2025, and it was unfortunately the worst hotel experience of our entire Hawaii trip. Despite being a Marriott property, the room was never cleaned during our entire stay. We checked in on June 6 and noticed the coffee machine was broken on the 7th. We assumed housekeeping would handle it—but nothing was cleaned or fixed. When I called the front desk, I was told housekeeping is only available every other day—something that was never mentioned at check-in. By the 8th night, the room was still a mess, the coffee machine still broken, and the shower had flooded the bathroom floor due to poor design. We also noticed a dead bug on the lamp that stayed with us throughout the trip and a malfunctioning AC monitor that made adjusting the temperature impossible. I tried to raise these concerns again when we checked out early on the 9th. The front desk apologized and said they’d follow up with a compensation plan—but it’s now been over a month with no response. That lack of follow-through is shocking from a Marriott. Even the concierge service—outsourced to a third party—was unhelpful. I strongly recommend not booking anything through them. This hotel was not the cheapest, but it was easily the worst value of all the places we stayed across Honolulu, Maui, and Big Island. I expect much better from Marriott and will think twice before booking with them again.

  Jul 01, 2025
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  Loved this place. Expensive, though.

  Price is the only negative to the Courtyard King Kamehameha, but that's a deal-breaker for many travelers; that's why I'm starting with it. The price would've been a deal-breaker for me, too, when I was in my 20s and 30s. AirBnB might be a better place to look before you look here. All right, let's move on to the positives, then. First of all, it's pretty. A country as beautiful as Hawaii deserves hotels as beautiful as this one. The rooms are attractive and come with all the expected hardware (although we would've appreciated a microwave oven to heat our muffins). The facility has a small but pleasant pool and a jacuzzi. Very nice fitness center. The beach is tiny but attractive, and a guest can watch the launch of outrigger canoes. Food and drinks were uninspired: mahi-mahi and mai tais, just like literally every other Hawaiian eatery, But hey, if you just walk out the front entrance, there's restaurants all around you. Speaking of the neighborhood outside, I strongly recommend the Hulihe'e Palace, a short walk away along the attractive sea wall. Excellent historical site. Overall, this place is well-worth the premium price for those of us who are lucky enough to afford it.

  Jun 19, 2025