Resort Details
- 24-hour front desk
- ATM/Cash machine
- Barbeque grills
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- 24-hour front desk
- ATM/Cash machine
- Barbeque grills
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Free parking
- Gift/News stand
- Grocery store
- Luggage service
- Multilingual staff
- Onsite laundry
- Sauna
- Tour/sightseeing desk
- 2167
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
3544 reviews
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Apr 30, 2025Sandra Mora - Towel Hut
Sandra Mora at the towel hut is so nice! She’s always so welcoming and really cares about the people at the Divi Phoenix. If you would like braids, Sandra will contact someone to braid your hair and direct her to the palapa that you are at. Sandra Mora you are the best!
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Apr 30, 2025
SANDRA😍
Sandra Moura is the BEST. She takes great care us and she is so sweet. She is kind and understanding. We appreciate her dedication to her work and her hospitality. She is truly wonderful. We love you sandra, wonderful and beautiful. THE BESTTTTTTTTTT
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Apr 30, 2025
Sandra Mora Towel
Best employee ever. She’s so sweet. She’s extremely helpful and always wants to assist when needed without expecting nothing. Beautiful soul, welcoming heart, and totally amazing. As a tourist, it’s nice to have someone around that treats you with class.
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Apr 30, 2025
Love Divi Phoenix
Our 13th year at Divi Aruba Phoenix and love it more each year! The people are the best!!! Renovations are very nice..Special shout out to Sandra, Michelle, and Julio!!! Look forward to seeing everyone each year!!! ❤️ until next year!!! See you in 2026!!!
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Apr 30, 2025
Love the Resort - Staff and Guests are so Friendly
We have been coming to the Phoenix for many years and the staff has always been friendly and ready to please. There are so many that make our stay wonderful that can't name them all however those we deal with on a daily basis are: Sandra Mova - manages the towel hut and she is always asking how our day is going and has a smile Ariel R and Joel A - pool and beach attendants - are always there at beginning of the day to help with lounges and chairs - again always with a smile Carinna - housekeeping - love her - always smiling and does a great job with cleaning our room Adriana, Michelle and Jesus - concierge - no matter the request always pleasant and gets our request completed - even when we need to change at last minute Cris - Deli - have known Cris for many years and have never seen her be anything but gracious and great Avril - Activities - so happy to see her back - she always is smiling and wonderful with the children Danny, Anrdius - bar tenders -- again good at their jobs and always smiling and accommodating
- Check in: 4:00 PM
- Check out: 10:00 AM
- Minimum check-in age: 21
- General policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Special Checkin Instructions: To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Know before you go: Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-in and contactless check-out are available.
Optional Fees: Crib (infant bed) fee: USD 10.0 per dayRollaway bed fee: USD 10.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.