Highlights and features
- · Only 10 minutes away from the airport.
- Upgrade to the Preferred Club an enjoy an upgraded suite in a premium location, access to a private lounge, and other exclusive privileges.
- · Maximize your vacation hours by checking pick-up times on scheduled transfers.
Know before you go
- · Relax in the cenote-inspired Dreams Spa by Pevonia®.
- Find the perfect meal for every occasion at one of the nine unique on-site restaurants.
- · Enjoy a wide range of activities perfectly suited for every vacationer.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
All Preferred Club rooms offer the following additional amenities and services:
•Preferential status and amenities
•Preferred Club suites in premium locations with amazing resort side ocean views.
•Upgraded bath amenities
•Bathrobes and slippers
•Upgraded mini-bar service (refreshed daily)
•Pillow menu available upon request
•Complimentary newspaper in-suite (English or Spanish) upon request.
•Both rain shower and telephone shower heads
•Bluetooth connected speakers in the bathroom
•Daily maid and turn down service
o Access to private Preferred Club Lounge (7:00 AM - 11:00 PM)
- Oceana (5:30 AM - 11:00 AM)
- Portofino (5:30 AM - 11:00 AM)
- Bluewater Grill (7:30 AM - 10:30 AM) - Exclusive to Preferred Club
•Special concierge service
•Personalized check-in and checkout
•Daily continental breakfast service
•Afternoon hot and cold hors d’oeuvres
•Exquisite desserts and fine liquors
•Complimentary business center
•Exclusive dining privileges
•Daily á la carte breakfast in Oceana restaurant
•Private Preferred Club beach area
•Beachside waiter service
•Bali beds available (additional costs apply)
•Beach concierge service
•Exclusive spa privileges
•25 min. back massage in a shiatsu chair at Dreams Spa *
•Additional 25% discount on spa treatments **
* One per person per stay (maximum for 2 guests, 16 years and older).
**Not combinable with any other promotions or offers.
** Added value’s are not combinable with same added value’s of other promotions.
Unlimited -Luxury Inclusions program includes the following amenities:
Limitless access to gourmet à la carte dining options without reservations required
Unlimited international and domestic top-shelf spirits
Unlimited natural fruit juices and soft drinks
Pool and beach wait service
Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
Daily maid service
Endless daytime activities and live nightly entertainment
Theme parties, oceanfront bars and entertainment venues
No wristbands required
Unlimited-Luxury Inclusions!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night.
Sports bar & Disco (Adult only)
Sports Bar: Disco (Manatees)
Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule) Open for events only
Sugar Reef - Located at the pool area
- Barefoot GrillCasual grilled favorites served poolside
- Bluewater GrillSteakhouse. Outdoor seating available.
- Bordeaux
Elegant French cuisine. For Adults only (minimum age of 16 years old)
- Coco Cafe / Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
- Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
- A la carte Pan-Asian cuisine with Japanese specialties.
- Teppanyaki/Hibachi Experience - Live show cooking.
- Specialized chefs prepare your meal in front of you with theatrical techniques and impressive culinary skills.
- Interactive and entertaining experience, ideal for families and groups. Approximate seating capacity: 130
- *Teppanyaki/Hibachi tables require advance reservation with concierge due to high demand. We recommend booking at check-in. Subject to availability.
- Oceana
- A la carte breakfast and Seafood specialty for dinner
- Daily a la carte breakfast available for Preferred Club guests
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- World Cafe
A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf,Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Tour/sightseeing desk†
- Water sports†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site †*Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General †
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
Access to private Preferred Club Lounge -
Oceana
Portofino
Bluewater Grill - Exclusive to Preferred club.
- Kayaking †There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool †Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling †There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa †Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court †Coming soon in April 2020.
- Water activities †-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf †
- Rock climbing †
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
5400 reviews
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Jan 06, 2026Not inclusive
Dreams Natura Resort and Spa was not what I expected for a 5 plus star resort. We could not make a reservation on the app. This resort has a preferred club membership that provides these guests with a private concierge to make restaurant reservations so we could not make a reservation with the Hyatt app. Every employee denied this but we overheard employees who were like butlers making reservations for families in an instance. We had to walk to every restaurant and beg and plea for a reservation at a restaurant. And lastly, we thought that we would have the best New Year’s celebration at this expensive resort, but we would have to pay another 400 or more US dollars to attend the New Year’s celebration….very disappointing…..not inclusive…..
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Jan 06, 2026Lifetime Experience On A Paraglider
Today, 01/06/2026 @ 11 am I had a once in a Lifetime experience. At the Dreams Natura I decided to ride the Paraglider. I was uncertain about what I got myself into but the staff of Carol and Edwardo made me feel safe as they strapped me in harness and made sure it was a cheerful experience. Thank you for helping make a wonderful experience I will share.
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Jan 06, 2026
Great if you don't want to leave the resort
We have always had good experiences with Dreams resorts. My favorite part was how it was well away from the Cancun tourist zone. I go on vacation to relax, not spend time in tourist traps and this was an excellent resort for that. The only downside was "The taxi mafia". Being isolated down a private road, they charge extortion prices. Uber isn't allowed and it is $50 US to go 4 miles.
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Jan 06, 2026
A+ Wine class
Samanatha (entertainment staff) and David hosted an awesome class with delicious and thoughtfully picked wines. Thank you for a great experience!
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Jan 04, 2026Kids had a blast
This is the first time I’m writing a review - it’s really because I used this platform for myself so I think it’s fair. The resort itself was pretty, convenient and kid friendly. I felt comfortable letting my 3 kids walk around because I could see them from almost any a pool area. The pools are nice but the chair hoarding is insane. If you want a pool chair, wake up at 6am. Or you are out of luck. The food is below expectations and the service as well. The people who work here are so nice and so hard working. This issue is the resort is packed and the staffing is low. You will wait a minimum of 1 hour to get your food at any of the restaurants and that’s after you wait an hour or more to get seated. Annoying!! Buffet- awful food Spa was amazing Nightlife- blah, but it’s what’s expected from a family resort. Only one elevator worked the entire 6 days we were there. Very inconvenient. Overall- my kids had a blast. Would I come back? Not for me.
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.