These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Unlimited -Luxury Inclusions program includes the following amenities:
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services (room service temporarily from 7 a.m to 11 p.m.)
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Various BarsMoments- Main lobby bar
Preferred Club Bar (Hours : 7 p.m. – 11 p.m.)- For Preferred Club guests only
Preferred Club Pool Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Preferred Club Swim-Up Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Prelude- Pre-dinner drinks
SandBar- Beach Bar
Scores- Catch the game and a refreshing beverage at the sports bar
Splash- Main pool swim-up bar
Spotlight- Theater Bar
The Mix- Bar and Swim Up Bar located in the Jungle waterpark
The Reef- Main pool bar
Faire- American-style restaurant serving burgers, salads, nachos and more- Air-conditioned - Various RestaurantsBarefoot Grill- Delicious burgers and hot dogs served beachside
Bluewater Grill (Hours : 6 p.m. - 10:30 p.m.)- North American steak house- Air-conditioned- Casual Elegance dress code- Seating capacity – 119 people
Capers (Hours : 6 p.m. - 10:30 p.m.)- A menu serving a variety of à la carte Italian specialties- New Pizza oven- Air-conditioned- Casual Elegance dress code- Seating capacity – 128 people
Carnival International Café (Hours : 6 p.m. - 10:30 p.m.)- Main buffet restaurant featuring a variety of local and international cuisine- Outdoor restaurant- Casual; Casual Elegance for dinner- Seating capacity – 470 people
Cin Cin (Hours : 6 p.m. - 10:30 p.m.)- Mediterranean cuisine à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 103 people
Coco Café (Hours : 3 p.m. – 10 p.m.)- Enjoy delectable premium brand coffee drinks at this relaxing café
Mercure (Hours : 6 p.m. - 10:30 p.m.)- French brasserie-style restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 78 people
On a Roll Burger Bar- Burgers served for late night bites
Spice (Hours : 6 p.m. – 11 p.m.)- Asian cuisine featuring Teppanyaki tables and Chinese wok specialties in an elegant atmosphere- 4 Teppanyaki tables are restricted to guests age 12 and older (up to 12 people)- 1 large Teppanyaki table for 24 people- Air-conditioned- Casual Elegance dress code- Seating capacity - 111 people
Sundaez (Hours : 12 p.m. – 12 a.m.)- Ice cream parlor
Tamarindo (Hours : 6 p.m. - 10:30 p.m. )- Mexican-style à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 124 people- Breakfast a la carte, Lunch a la carte only for Preferred Club Guests.- Dress code: Casual; Casual Elegance for dinner
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- Laundry/Valet service†
- Poolside service
- Spa†
- Tennis court†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †New Explorer’s Club
includes cooking contests, a playground, splash zone, and indoor zipline, Indoor game room with TV and video games, Kitchen for mini master chef activity, Nintendo & xbox.
- Dancing
- Fishing †
- Hot tub †
- Kayaking
- Non-Motorized Water Sports
- Outdoor pool6 Swimming Pools including and infinity pool, children's pool
The below features will be available starting December 23, 2019:
-Family Fun pool featuring four waterslides and a lazy river.
- Sailing
- Scuba diving †
- Snorkeling
- Spa †
- Sports court onsite †
- Teen programs †Two-story Core Zone Teen’s Club with indoor area and an exterior area featuring Rock-climbing wall, a basketball court. Plus, a pool table, stage with a DJ Cabin and a set of drums, dance Floor, a bar and pinball & guitar games Available April, 2020.
- Tennis court2 Tennis Courts
- VolleyballBeach Volleyball
- Water activities †The Below Features will be available starting December 23, 2019:
Four Water slides in new family pool including: One Kamikaze slide, 2 Black hole slides, open slide in a crescent moon shape.
Family section water slide features:
-Kamikaze slide (must be a minimum of 12 years old and 4.6 ft; max weight of 220 pounds)
-Black Cave Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Black Mamba Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Easy Ride Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
- Golf †
- Helicopter/airplane sightseeing †
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
12550 reviews
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Jan 14, 2026Extremely Disappointing Stay – Far Below Five-Star Standards
Unfortunately, our recent stay was extremely disappointing and fell far short of the five-star experience advertised. Check-in and Room Issues: Check-in was poor, with little to no information provided beyond a quick gesture towards a map. The beds in our room were not standard double beds and were too small for two adults, forcing us to share beds with our children for the duration of our stay. When we raised this with concierge, we were met with a dismissive and inappropriate comment suggesting we should have checked bed sizes ourselves—an unreasonable response for a hotel of this supposed standard. Cleanliness and Hygiene: There was visible mould in our shower, and our friends’ pull-out sofa bed mattress also had mould (photos available). When reported, the hotel’s solution was to place another mattress directly on top of the mouldy one rather than properly addressing the issue. Food Safety and Hygiene Concerns: We witnessed multiple worrying practices, including drinks being served in visibly used glasses that were simply rinsed under tap water, dirty plates being wiped with towels and reused, and toilet mop water being emptied into a drain beside the busy pool area. Food safety was also a concern—chicken was served pink, steaks were overcooked and inedible, and buffet food was consistently cold. Food & Beverage Service: Service was disorganised, with meals arriving at different times instead of together. Plates and unfinished drinks were removed while others were still eating. Wine service was particularly poor: limited availability, red wine served ice cold, and different wines repeatedly mixed in the same glass. Dining Organisation and Atmosphere: Despite booking restaurants in advance, we were rarely seated at our reserved time until the 11th night. We often waited 15+ minutes to be acknowledged, once were not booked at all, and on one occasion waited over an hour and a half. Evenings lacked atmosphere, and several times there was nowhere to sit, forcing us back to our room. Staff Attitude: We experienced eye-rolling from staff when requesting basic alternatives, such as a paper menu instead of a QR code or draft beer instead of canned drinks. Facilities and Availability: Food frequently ran out well before advertised closing times, sunbeds were reserved early, towels were unavailable on occasion, and outdoor seating was closed during lunch despite demand. Waiver Incident: Most concerning was being asked to sign documents without explanation when offered a Bali bed/Oasis as a goodwill gesture. It was later claimed this constituted full compensation, despite no such explanation being given. When we attempted to retrieve the signed documents, staff refused, and responsibility was placed back on us. We did not use the Oasis. Overall, this was a deeply frustrating experience that lacked basic hygiene, organisation, transparency, and customer care. We would not return and cannot recommend this hotel. Dreams don’t seem to care we have given them time to make things right and heard nothing!
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Jan 14, 2026Outstanding!
This was our 7th time visiting Dreams Onyx, Resort & spa. We continue to return, due to the amazing staff, wonderful food, cleanliness of the Resort, amazing beach and pools, super Relaxing during the day and so much fun in the evenings. We have always taken advantage of preferred club, as our Butler allows us to have a relaxing, fun and stress-free vacation.
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Jan 14, 2026
A great time to share with the family and friends.
Dreams Onyx is a resort to remember! It is no wonder I keep coming back. Rooms, food, beaches are all incredible. The staff is incredible. Love to Nelson and Randy!! I can't wait to go back!!!
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Jan 13, 2026
A Favorite Resort We Keep Coming Back To
This was my second time staying here, and my parents have been coming for over 10 years, which really says it all. The Preferred Club made our stay feel extra special, and the staff consistently went above and beyond to make us feel welcomed and taken care of. Everything was relaxing, well organized, and we can’t wait to return again.
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Jan 13, 2026
Beautiful resort!
This resort is a beautiful resort to visit. It is located right next to the beach, where it is kept very clean by the resort staff. The onsite water park and lazy river are clean and fun to be in. My kids had a blast in them. Be careful not to run at the pool areas. They are very wet and slippery. I recommend adding rubber bumper guards on the edges of all the steps in the pool areas to prevent serious injuries from falls. The spa at the resort is gorgeous. The staff there really do work miracles in giving the best spa services. Food and drinks were excellent and delicious at all the restaurants. The Hibachi restaurant does a superb job in preparing your meal in front of you. Coco cafe serves some of the best coffee that is just as good as Starbucks, if not better. Ice cream shop next door also is also very good. I do however recommend that ALL food handlers wear gloves on both hands when handling food. With so many people at the resort, hand sanitizers need to be made mandatory to use upon entry to all restaurants and wherever food and drinks are being served. The rooms are very beautiful, spacious and comfortable. Everything in the room worked as intended: sinks, faucets, toilets, shower, tv, phone, and the A/C system. However, I do recommend adding more USB type A and C ports in the room. One set on each side of the bed is not enough. There should be one more near the tv area and one more by the sink area to charge newer models of electric razors that use USB charging ports. Noise level on the first floor gets a little high after other folks come back after a night of partying too hard. The resort staff go out of their way to accommodate the guests as much as possible. They deserve kudos for that. Check in and check out were easy and went without any problems. The entertainment at the resort is good, but not the greatest. The fire show is the best must see show to attend. Overall, an excellent resort to visit. Keep up the great service. Thank you to all for a good time!
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryAdult Only rooms have a minimum age of 18yrs old, all other room categories allow children.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.