These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
** Added value’s are not combinable with same added value’s of other promotions.
Receive $200 in resort coupons to enhance your stay.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
The inclusive program includes the following amenities:
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Resort Details
- Bars- The Sand Bar, Beach bar.- Sea Legs, Swim-up bar.- The Grotto, Pool bar- Mermaid, Main pool bar.- Currents, Lazy River bar.- Zen, Spa juice bar.- Spin, Sports bar and discotheque.- Interlude, Lobby bar.- The Limelight, Theater bar.- Preferred Club Bar, Exclusive for Preferred Club guests.- Hideaway, Preferred Club beach bar.- The Zone, Teens ages 13 to 17 years.- Crazy Straws, Kids ages 3 to 12 years.
- DolceThis quaint cafe offers premium coffee, pastries and a large variety of ice cream options, served in a casual and relaxed atmosphere.
- Fusion Nikkei CuisineModern, elegant and stylish Oriental restaurant offering Japanese cuisine influenced by Peruvian ingredients served a la carte. Hibachi tables for show cooking.
(Fusion is temporarily unavailable )
- Gaucho GrillContemporary Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side
- L'EtoileAdults-only restaurant (13 years or older)
Fine French cuisine and signature chef creations.
- MarisFresh Seafood, ceviche, seafood cocktails, catch of the day and more. Breakfast is available for preferred Club guests only.
- MezesGourmet Mediterranean fare in a Moroccan inspired ambiance.
- That's a WrapBright and green eatery with cool indoor seating and a terrace for outdoor dining. Offering a variety of healthy ingredients to create a fresh salad or wrap to your liking as well as a variety of paninis and sandwiches.
- TidesSnacks, hamburgers and hot dogs served poolside with indoor and outdoor seating.
- Tres ColoresSavor Mexican a la carte fare in a traditional, elegant Mexican ambiance.
- World CafeA vast buffet specializing in local and international cuisine, with several themed stations.
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- COVID test onsite
- Currency exchange†
- Elevators†
- Exercise gym†
- Hair dryer†
- Ironing board†
- Kitchenette†
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Restaurant†
- Room service†
- Safe deposit box†
- Spa†
- Whirlpool†
- Guests for Dreams of Love and Dreams Ultimate to 20.
† Fees may apply
- Archery
- Beach
- Children's pool
- Children's program †• Explorer’s Club for Kids• Core Zone Teens Club
- Fitness center on-site †
- GeneralHorse Shoes, Putting Green, Iceberg Float, Water Trampoline, Bubble Soccer, Basketball, Pickleball court.
- Golf †
- Kayaking
- Snorkeling
- Spa †For those guests seeking a sanctuary for the senses, the Dreams Spa by Pevonia® will offer a sublime atmosphere inspired by Mayan culture. Enjoy a refreshing, invigorating and peaceful experience, complete with private showers, whirlpool baths, treatment rooms, a relaxation lounge, and a Watsu pool for underwater massage.
- Volleyball
- Water activities †
- Whirlpool
- Tennis court †Tennis courts (available for adults 18+ at neighboring Secrets Playa Mujeres)
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
8866 reviews
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Nov 28, 2025Thanksgiving in Cancun
We had absolutely the best poolside service from Ewin and Alex. They were both very friendly and great with our family. We are sad to leave but any coming here should get in edwin and Alex’s section. They will treat you well. Lots of great memories.
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Nov 28, 2025
Great atmosphere with a lot of great food and drink options
The entertainment staff especially Carlos, Antonio, Sebastian and Ricardo were great with our family. Our server at the pool Angel was the best along with the bartender Joel.
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Nov 28, 2025
Good times
We had a wonderful week in this resort. The staff were friendly and attentive. A particular shout out to Mario at The Sands Bar . He was so fun and accommodating to our family. We looked forward to seeing him every day. A big plus for us was the water temperature in the pools. We have experienced some resorts where any pool activity was prohibited by the chilliness of the water. Not so here. Our rooms could do with some refurbishment but as we spend so little time in the rooms this didn't present any issues for us. The restaurants were ok. Nothing spectacular but we found plenty of choices. We particularly liked the Mexican. All in all a good trip and we will certainly return.
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Nov 28, 2025
Simply OUTSTANDING!!!!!
Everything was OUTSTANDING!!! Our pool guy for service was I think was Henry. Bellman was Marlow. The check in at the Premier Club was OUTSTANDING as well. Sorry, don’t remember all the names but a gentleman who I think his name started with a R was very helpful with many things throughout the week. Absolutely loved it here and will be back!! All the food was incredible!! Great job to the entire staff and keep up the good work!!
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Nov 27, 2025
Fabulous family resort
We loved our stay here. The pools were heated, the beach is gorgeous, the staff are all great. Big thank you to Mario at Sands Bar who made us delicious drinks every day and was a delight to chat with! The Sands bar was my favorite spot at the resort and Mario’s excellent service was much appreciated ! I loved this resort and will be back in a heartbeat but will list some of the negatives in case others find it helpful (none of this stuff bothers me enough to not return which is why I still gave it 5 stars): the rose and white wine are undrinkable… very drinkable, cheap whites and roses do exist so this problem is fixable if Hyatt chooses to fix it, rooms are in need of some refurbishment, restaurant availability is often limited so if you’re the type of person who is picky about what they do on any given day that might be bothersome (we just went to whatever restaurant that day didn’t have a long wait), there are tons of weddings (2-3 per day during my stay) - this didn’t bother us but pointing it out as it might surprise a lot of guests. That’s all I can think of. Loved this place !!!!!!!
- AdvisoryAdult Only rooms have a minimum age of 18yrs old, all other room categories allow children.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.