Resort Details
- Various BarsManatees• Swim-up and enjoy a cocktail in the main pool, offering tropical drinks and wait service in the pool area
Rendezvous• Located in the main lobby, enjoy drinks and live music at our delightful lobby bar with molecular cocktails every Friday evening
Revive• Guests can enjoy cool and natural drinks while relaxing after a nice spa treatment
Sky Sports Bar• Guests can watch their favorite sporting event in a relaxed atmosphere while enjoying an international bar• Snack bar, beer, soft drinks and international beverages• Night buffet, cold beer and soft drinks
Smoothie Bar• Enjoy over 30 varieties of healthy frozen shakes, smoothies and fresh fruit blends
Sugar Reef• Relax in the sun or shade at the main bar while enjoying cool cocktails including international or national brands, juices and soft drinks• Wait service provided at the pool deck
The Lounge• Located between Himitsu and Bordeaux, guests will enjoy a variety of drinks before or after dinner in a lively atmosphere - Various RestaurantsBarefoot Grill | Lunch• Delicious grilled favorites served beachside• Non-smoking
Bordeaux• Exquisite candlelit à la carte French masterpieces• Approximate seating capacity: 52• Dress Code: Formal• Non-smoking• Adults-Only (terrace open for families)
Coco Café• Premium coffee and snacks in a casual and relaxed atmosphere• Dress Code: Casual• Non-Smoking
El Patio | Breakfast (Preferred Club) and Dinner• À la carte restaurant offering authentic Mexican cuisine• Approximate seating capacity: 90• Dress Code: Casual• Non-smoking
Gohan | Dinner• Enjoy gourmet sushi at this à la carte restaurant• Approximate seating capacity: 24• Dress Code: Casual• Non-smoking
Himitsu | Dinner• À la carte restaurant specializing in Asian cuisine• Two Teppanyaki tables available with a reservation. Up to 10 people per table. Three seating times.• Approximate seating capacity: 98• Dress Code: Casual
Portofino | Dinner• À la carte restaurant featuring the authentic flavors of the Mediterranean & Italian• Beautiful wine cellar located inside the restaurant (seating capacity: 30)• Approximate seating capacity: 102• Dress Code: Formal• Non-smoking
Seaside Grill | Lunch and Dinner• Breakfast: American continental à la carte• Lunch: Salads and grill• Dinner: Meat cuts and fish specialties• Approximate seating capacity: 80• Dress Code: Casual• Non-smoking• Sunset Terrace - The luxurious Sunset Terrace offers a premium, relaxing area for guests who are looking for absolute indulgence with something extra special. With an elevated view of the Caribbean Sea, we guarantee the best views for weddings, events and romantic dinners. Our culinary team and wait service is on-hand to make your visit as special as possible. There is no better place to watch the sunset than our Sunset Terrace.
World Café | Breakfast, Lunch and Dinner• A buffet-style restaurant serving international specialty items and classics• Approximate seating capacity: 340• Dress Code: Casual• Non-smoking
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Concierge desk†
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Pool
- Room service†
- Spa†
- Meeting Facilities†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †EXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this Mayan-themed, fully supervised children's program, kids will enjoy the following activities:• Arts and crafts• Playground• Splash fountain• Treasure hunts• Sandcastle contests• Kid’s theatre• Tours of the resort’s flora and fauna• Board games and video games• Rock-climbing wall• Weekly campout adventures• Big screen movies on the beach• Dinner for children
Explorer’s Club Water PlaygroundA brand-new, state-of-the-art water playground is located at the Explorer’s Club. The water playground includes:• 6 waterslides• 2 buckets that fill with water and splash into the pool below• Outdoor wet play area - Water activities †WATER SPORTS• Intro to Diving course in pool• Water aerobics• Deep Sea Fishing*• Non-motorized water sports• Kayaking• Snorkeling*• Catamarans**• Scuba diving** Additional fees may apply** $10 training fee. Training is mandatory to use catamarans.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
11790 reviews
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Oct 10, 2025The service is terrible
This is my 29th trip, and it’s the first time I’ve ever stayed at such a disappointing hotel. The service is terrible, the staff are not friendly or welcoming, and there is no variety in the food. The cleanliness is poor, and the employees are not helpful at all. On top of that, there are no activities offered — it’s impossible to have fun or relax properly. Honestly, I do not recommend this hotel at all. There are much better options in Mexico for the same price, or even cheaper.
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Oct 10, 2025Erik on entertainment was the best! Super fun great atmosphere! 100/10000! If you come to Dreams Tulum he and the whole!
Erik on entertainment was the best! Super fun great atmosphere! 100/10000! If you come to Dreams Tulum he and the whole team will make your experience a great one!
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Oct 10, 2025Pam’s 60th Bday Dreams
The staff was the best here . Resort was very clean for the most part. Be prepared for the raccoons and iguanas to great you and cross your path. lol I would recommend this resort to someone.
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Oct 08, 2025
Tulum did not disappoint!
I meet Ronny May with the entertainment team. He was a delight. I won’t forget meeting him. All facets of Tulum was great. My massage and spa experience was extraordinary. Everything was clean and in order.
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Oct 07, 2025
Above and beyond customer service
The customer service was excellent. We checked in at the preferred club and Paola our conceirge was great. We were celebrating my husband's birthday and I wanted to surprise him with a romantic dinner. Paola took care of everything and kept me up to date on the options and the process in a timely manner. I also wanted to add some flowers to the occasion however I was told it was too late. Paola contacted me after learning about my request and told me she would take care of it. She provided me with everything I asked for. She was wonderful and provided me with beyond excellent service.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Current renovations: Description: Adults only resort. Minimum check in age is 18 year round.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.