These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
** Added value’s are not combinable with same added value’s of other promotions.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Guest will receive Complimentary Water Tour Experience with your stay. Join us daily at 1:00 PM or 2:00 PM for a scenic adventure from the hotel to Puerto Cancún where you’ll experience breathtaking views. Then, continue to a beautiful stretch of clear water just in front of the hotel, where you can dive in and revel in the refreshing ocean. Please note this experience is subject to weather conditions. Reserve your spot soon with the Concierge team availability is limited to 10 seats each day.
The inclusive program includes the following amenities:
- 24-hour access to food and beverage options including kid-friendly menu options
- In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
- Buffet and a la carte restaurants without reservations required
- Bars and lounges serving international and domestic brand beverages
- Unlimited Fruit juices, soft drinks and snacks
- Endless daily land and water activities for all ages
- Live music and local entertainment
- Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
- No wristbands required
- All taxes and gratuities
Unlimited-Luxury® for the kid in everyone!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- BarsBarracuda, Beach bar with magnificent views.
Desires, Sports bar:- Sports bar during the day with multiple TV screens to enjoy sports events- Adults-only dance club with music lounge and late-night DJ
Rendezvous, Located in the main lobby area, enjoy our cocktail menu while taking in the view.
Sugar Reef, Located at “La Plaza” gourmet court area, perfect for enjoying your favorite tropical cocktail with views of Isla Mujeres.
Veranda, Lounge bar located at the specialty restaurants terraces
Bar 360°, Adults-Only Rooftop bar located on the 16th floor with stunning views of the Cancun area, including Isla Mujeres, Hotel Zone and more.
Breakfast is available for Preferred Club guests with a set menu. - Bluewater Grill
Dinner: A la carte international fusion specializing in Mediterranean cuisine with breathtaking Cancun skyline views. All guests during dinner. Family friendly.
Approximate seating capacity: 80
Adults-Only for Dinner
o Preferred Club Adults-Only for Lunch
- Coco Cafe
Premium coffee, pastries, and a variety of ice cream options in a relaxed atmosphere with ocean views.
Late night bites include fruits, yogurt, sandwiches, and more.
- HimitsuA la carte restaurant specializing in Pan-Asian cuisine with four Teppanyaki tables (Teppanyaki tables under reservation with Concierge).
Three available concepts: Sushi bar, Teppanyaki table and à la carte menu. - La PlazaInternational themed gourmet court within six different stations including:- Wellness food with gluten free and vegetarian options.- Pan Asian with a sushi bar and wok kitchen.- Mediterranean with a pizza oven.- Grilled area for hamburgers, hot-dogs and more.- Mexican with the “tacos al pastor” and antojitos display.- Desserts with crepes, ice cream parlor and sweet desserts choices.
Outdoor seating available. Approximate seating capacity: 80 - Mi LucreciaAuthentic a la carte Mexican cuisine.Approximate seating capacity: 98
- PortofinoA la carte traditional Italian specialties and a pizza oven in a contemporary setting.Approximate seating capacity: 130
- The Chef’s Table• Located inside the main kitchen, it is the most exquisite gourmet experience. Perfect to enjoy an amazing interactivedinner and getting a peek behind the scenes• Reservation required with concierge or sommelier• Approximate seating capacity: 12
*Additional costs apply. Reservations required with concierge or sommelier - The Wine Cellar• Located in between the Portofino and Lucrecia restaurants, the wine cellar offers a private dining experience with anextensive wine list and sommelier*• Approximate seating capacity: 10*Additional costs apply. Reservations required with concierge or sommelier
- Vista Prime restaurantVista Prime- Vista Prime restaurant will be designated for Preferred Club guests only.Vista Prime is an asado-style restaurant based on the grilling and barbecue methods used throughout South America. The shift in availability reflects the elevated restaurant experience, including the premier rooftop location boating panoramic views of Cancun, a chef and sommelier guided culinary experience offering the option of dry aged meat with an open kitchen concept, and an expansive mixology menu and top selection of wines.
- World Cafe
International buffet serving local and international specialty items and classics. Offers an exclusive children's buffet area as well as a private room for children to dine and play.
Approximate seating capacity: 188
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Medical Facilities Service†
- Meeting rooms†
- Pool†
- Restaurant†
- Sauna†
- Spa†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature, and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Kid's stage/mini theater
• Light snacks area for children
• Movie zone
• Climbing wall - Fitness center on-site †
- General †• Shopping Tour to Puerto Cancun Shopping Mall via water shuttle(Additional costs may apply and it is limited to 9 guests)
• Complimentary Island Express (twice per week, reservations required)** - Golf †This hotel is adjacent to a beautiful 18-hole, 72-par golf course.
The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellent choice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and a restaurant.
Puerto Cancun Golf Course is closed on Mondays - Kayaking †
- Leisure Facilities †- Ping pong
- Billiards
- Beach volleyball
- Remote-control ships and cars
- Foosball
- Outdoor yoga on the 9th floor
- Fitness classes
- Board games- Pickleball - Non-Motorized Water Sports †- Water aerobics
- Non-motorized water sports
- Introductory scuba classes in the pool
- Kayaks
- Water volleyball
- Hobie Cat
* Additional fees may apply - Scuba diving †
- Spa †
- Teen programs †Ages 13 – 17 have the Core Zone Teens Club to socialize, play sports or games, and relax. Activities include but not limited to:
- Social events including disco mixers
- Snack bar with non-alcoholic drinks and snacks
- Video games: Xbox One, Nintendo Switch and PlayStation®
- Ping-pong
- Pool table
- DJ booth
- Cinema
- Air hockey - Water activities †
- Marina Town Center Puerto Cancun Mall
- Parque Nizuc Waterpark
- Xcaret
- Xcaret Park
- Xenses Park
- Xel-Ha
- Tulum Mayan Ruins
- Cobá
- Chichén Itzá
- Cancun Hotel Zone
About 10 minutes away.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
3806 reviews
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Nov 25, 2025Lovely resort. Just not for anyone looking for an Adults Only experience.
I would like to begin this review by stating it is a last minute replacement for an Adults Only Jamaica vacation cancelled due to Hurricane Melissa. We didn’t have time to do much research. What we did see, we liked. Our reception was very nice. Our bags were placed on a trolley and we were whisked away to the preferred check in desk. Check in was quick and were soon being escorted to our room. We were advised that due to the late hour, our only option for food was room service. As soon as we were somewhat settled, we did place an online order with room service. We were warned hit it could take forty-five minutes to an hour for our order to arrive. It actually took an hour and a half. The waiter had a cart full when he arrived. Our food was pretty cold but we were very hungry. It filled a spot and we soon turned in. The bed was very comfortable and we quickly fell asleep. The following morning we went to the buffet for breakfast. I’m sorry to say the buffet was a great disappointment. The French toast had a good flavour, but was warm at best. The bacon was overdone and the scrambled eggs were watery. The beach was wonderful. Perhaps more chairs are needed but I thoroughly enjoyed the thatched umbrella over each pair of chairs. The water was calm and clear. Maybe not as warm as I would have liked but that is something no one can control. We spent the day at the beach. My husband was able to snorkel right from the beach. He was thrilled. We booked the Preferred Club’s Bluewater Grill for supper. We both ordered the Braised Short Ribs. They were very good, although my husband wished there were more sides. Back in our room, we were able to listen to the soloist from our balcony. It was lovely. The next morning and every morning thereafter we ate at the Bluewater. The meals were good but a little inconsistent. The Bluewater Florentines were absolutely delicious that first morning but only good the next time I had them. We booked a different specialty restaurant every night. The food was absolutely wonderful. From chicken Parm at Portofino to Shrimp in Chipotle and Epazote sauce at Mi Lucrecia. Do remember to order your sides at Vista Prime. But maybe give the mashed potatoes a miss. Our room was refreshed every day, but again little inconsistencies. One day, they forgot to replenish our coffee pods. Another day, they didn’t replace the dirty coffee cups. On our fourth night, we had turn down service. First and last time. Otherwise, the room were perfect. The only downside, at least for us, was the amount of children. Everywhere from newborn to teens. Not the quiet vacation we had originally planned for Jamaica. Our fault for not doing more research. If you plan on vacationing with your children or grandchildren, this is the place for you. Otherwise, keep looking. The rooftop became our salvation. When the hustle and bustle of families got to be too much for us, we would retreat to the roof. We always try to ignore the negative aspects of any holiday we go on. We enjoyed ourselves and would return to the area. Just not to this particular resort
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Nov 25, 2025Not a Dream
Booked this hotel for my husbands 60th and to say disappointed is an understatement. I don't know where it gets its fantastic reviews from because it was far from fantastic. We travelled from UK 10hrs plus the 3hrs at airport before, after leaving the airport in Mexico our 40min journey was fine on arrival at the hotel check in was smooth. I asked about upgrading to preferred guest as I wanted to use the adult only pool on the rooftop. We were told $1800 to which i said no we will leave it for the guy to then go into full on let me see what we can do blah blah blah. He got it down to $700 which at the exchange rate was about £530 for two weeks for two people and a supposedly better room we accepted. He then went on to explain what we got for the money ( not much extra tbh) and I thought he said go with Rhena or something similar who I thought was taking us to our room but proceeded to take us to the balcony outside the reception and start flogging unlimited vacation holidays! Now this is NOT what we needed after a long journey i said are you trying to sell timeshare to which the lady said no its different its unlimited vacation ( same different wording) she asked us to join someone for breakfast and gave us some discount vouchers we agreed so we could just get to our room. We didn't go to the breakfast sales pitch and when we saw her and she started on the speil of my boss ask where you are we said we aren't interested and kept walking. Things didn't get much better the adult only preferred guests pool if you weren't there at 9am then you didnt get a spot and most of the beds are under shade so no suntan the others were on the edge of the pool in the water. We got turned away as it was full! The preferred guest area on the small stretch if beach was taken by anyone and the wooden walkway at the side of the beach had sunbeds you cant lie down on. Now drinks and food....drinks were supposed to be top shelf international brands but im not sure they were but cant definitely say I just know the captain Morgan and JD didn't taste the same as home as didn't the malibu ( I tried a variety of what I like at home) The food was at some restaurants passable but the buffet was one of the worst we've eaten at. The only hot thing we had was the soup the rest were tepid at best. The Italian i had calamari and it was like chewing a rubbish we r band and the lasagne was not nice at all the steakhouse ( preferred guests only) was the best for drinks and food but even then the bbq ribs were like leather. Oh and the amount of weddings I think we had one nearly every day and then when that happened you weren't allowed in the area even got kicked off tithe beach one day at 2.30pm Private function signs at beach bar at veranda bar at rooftop pool area it was ridiculous. Oh and in the second week they shut the food plaza for renovations so drilling banging and all food out in the sun at the wall of the building. To say it was poor is an understatement so if you like nice holidays with decent food and some nightlife then go to the river maya area as we weren't even in the hotel zone in cancun ( my fault I should have checked) our best evening was paying for a cab to the marina and getting the best food of the holiday. Not a dream hotel more of a nightmare tbh save your money.
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Nov 23, 2025Beautiful getaway. Must visit!
Amazing place to visit! Enrique was the best server at the buffet. Looked forward to seeing him every morning! Coffee shop was a really nice touch and the spa… there are no words to describe its beauty!
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Nov 22, 2025
Excellent! Food, service and staff were great!
This resort is great. I highly recommend you upgrade to Preferred Level. It is worth the extra. We were not big fans of the buffet but with Preferred Club, you don’t need to go to the buffet. All a la carte restaurants were quite good. Our favourites were the Bluewater Grill and The Italian- Portofino. Daily breakfast and lunch at the Bluewater Grill is exclusive to Preferred members. Our waiters- Geyler and Mario were awesome - friendly, and accommodating. The rooftop pool is nice and relatively quiet. Jorge and Iris served us Drinks and poolside lunch. They were both awesome and very hard working. ALL staff have been great. Food is delicious with tons of variety. One negative that must be addressed is the mashed potatoes in Vista Prime Steakhouse. They are terrible and should be changed to fresh mashed potatoes or baked potatoes. The addition of sautéed mushrooms would be very well received. All in all a wonderful holiday. We will be back.
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Nov 22, 2025
Blue Water Rooftop Restaurant
Blue Water. We want to thank Geyler, Mario, and Richard for their outstanding service. It makes all the difference when the experience is enjoyable. We also want to thank Flor who greeted us with a smile every morning and always had a table waiting. We will definitely be back to the Dreams Vista Golf and Spa. Until next time.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.