These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Kids (0-12) Stay Free. Offer subject to blackout dates and may not be available during all dates during the applicable promotional window; will vary by property. Other restrictions may apply.
** Added value’s are not combinable with same added value’s of other promotions.
Guest will receive Complimentary Water Tour Experience with your stay. Join us daily at 1:00 PM or 2:00 PM for a scenic adventure from the hotel to Puerto Cancún where you’ll experience breathtaking views. Then, continue to a beautiful stretch of clear water just in front of the hotel, where you can dive in and revel in the refreshing ocean. Please note this experience is subject to weather conditions. Reserve your spot soon with the Concierge team availability is limited to 10 seats each day.
The inclusive program includes the following amenities:
- 24-hour access to food and beverage options including kid-friendly menu options
- In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
- Buffet and a la carte restaurants without reservations required
- Bars and lounges serving international and domestic brand beverages
- Unlimited Fruit juices, soft drinks and snacks
- Endless daily land and water activities for all ages
- Live music and local entertainment
- Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
- No wristbands required
- All taxes and gratuities
Unlimited-Luxury® for the kid in everyone!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- BarsBarracuda, Beach bar with magnificent views.
Desires, Sports bar:- Sports bar during the day with multiple TV screens to enjoy sports events- Adults-only dance club with music lounge and late-night DJ
Rendezvous, Located in the main lobby area, enjoy our cocktail menu while taking in the view.
Sugar Reef, Located at “La Plaza” gourmet court area, perfect for enjoying your favorite tropical cocktail with views of Isla Mujeres.
Veranda, Lounge bar located at the specialty restaurants terraces
Bar 360°, Adults-Only Rooftop bar located on the 16th floor with stunning views of the Cancun area, including Isla Mujeres, Hotel Zone and more.
Breakfast is available for Preferred Club guests with a set menu. - Bluewater Grill
Dinner: A la carte international fusion specializing in Mediterranean cuisine with breathtaking Cancun skyline views. All guests during dinner. Family friendly.
Approximate seating capacity: 80
Adults-Only for Dinner
o Preferred Club Adults-Only for Lunch
- Coco Cafe
Premium coffee, pastries, and a variety of ice cream options in a relaxed atmosphere with ocean views.
Late night bites include fruits, yogurt, sandwiches, and more.
- HimitsuA la carte restaurant specializing in Pan-Asian cuisine with four Teppanyaki tables (Teppanyaki tables under reservation with Concierge).
Three available concepts: Sushi bar, Teppanyaki table and à la carte menu. - La PlazaInternational themed gourmet court within six different stations including:- Wellness food with gluten free and vegetarian options.- Pan Asian with a sushi bar and wok kitchen.- Mediterranean with a pizza oven.- Grilled area for hamburgers, hot-dogs and more.- Mexican with the “tacos al pastor” and antojitos display.- Desserts with crepes, ice cream parlor and sweet desserts choices.
Outdoor seating available. Approximate seating capacity: 80 - Mi LucreciaAuthentic a la carte Mexican cuisine.Approximate seating capacity: 98
- PortofinoA la carte traditional Italian specialties and a pizza oven in a contemporary setting.Approximate seating capacity: 130
- The Chef’s Table• Located inside the main kitchen, it is the most exquisite gourmet experience. Perfect to enjoy an amazing interactivedinner and getting a peek behind the scenes• Reservation required with concierge or sommelier• Approximate seating capacity: 12
*Additional costs apply. Reservations required with concierge or sommelier - The Wine Cellar• Located in between the Portofino and Lucrecia restaurants, the wine cellar offers a private dining experience with anextensive wine list and sommelier*• Approximate seating capacity: 10*Additional costs apply. Reservations required with concierge or sommelier
- Vista Prime restaurantVista Prime- Vista Prime restaurant will be designated for Preferred Club guests only.Vista Prime is an asado-style restaurant based on the grilling and barbecue methods used throughout South America. The shift in availability reflects the elevated restaurant experience, including the premier rooftop location boating panoramic views of Cancun, a chef and sommelier guided culinary experience offering the option of dry aged meat with an open kitchen concept, and an expansive mixology menu and top selection of wines.
- World Cafe
International buffet serving local and international specialty items and classics. Offers an exclusive children's buffet area as well as a private room for children to dine and play.
Approximate seating capacity: 188
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Medical Facilities Service†
- Meeting rooms†
- Pool†
- Restaurant†
- Sauna†
- Spa†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature, and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Kid's stage/mini theater
• Light snacks area for children
• Movie zone
• Climbing wall - Fitness center on-site †
- General †• Shopping Tour to Puerto Cancun Shopping Mall via water shuttle(Additional costs may apply and it is limited to 9 guests)
• Complimentary Island Express (twice per week, reservations required)** - Golf †This hotel is adjacent to a beautiful 18-hole, 72-par golf course.
The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellent choice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and a restaurant.
Puerto Cancun Golf Course is closed on Mondays - Kayaking †
- Leisure Facilities †- Ping pong
- Billiards
- Beach volleyball
- Remote-control ships and cars
- Foosball
- Outdoor yoga on the 9th floor
- Fitness classes
- Board games- Pickleball - Non-Motorized Water Sports †- Water aerobics
- Non-motorized water sports
- Introductory scuba classes in the pool
- Kayaks
- Water volleyball
- Hobie Cat
* Additional fees may apply - Scuba diving †
- Spa †
- Teen programs †Ages 13 – 17 have the Core Zone Teens Club to socialize, play sports or games, and relax. Activities include but not limited to:
- Social events including disco mixers
- Snack bar with non-alcoholic drinks and snacks
- Video games: Xbox One, Nintendo Switch and PlayStation®
- Ping-pong
- Pool table
- DJ booth
- Cinema
- Air hockey - Water activities †
- Marina Town Center Puerto Cancun Mall
- Parque Nizuc Waterpark
- Xcaret
- Xcaret Park
- Xenses Park
- Xel-Ha
- Tulum Mayan Ruins
- Cobá
- Chichén Itzá
- Cancun Hotel Zone
About 10 minutes away.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
3958 reviews
-
Feb 21, 2026Celiac safe accommodations
We have a child with Celiac disease and were very impressed with the attention to detail and safety protocols the resort had in place to ensure her food was safe. We spoke with the assistant manager for the food department upon arrival at the resort and they flagged our room so everyone knew about our dietary restrictions. The buffet manager at the World Cafe, Carlos Yepez, was very helpful and had his chef prepare breakfast (e.g., gluten free pancakes, omelets, potatoes) and lunch options (french fries fried separately from the regular ones) for our daughter in the kitchen in a separate area to eliminate potential for cross contact. They also gave us a new/unopened bottle of ketchup which we stored in the mini fridge and brought with us every time we went to the buffet. The Portofino and Mi Lucrecia restaurants had great gluten free options for dinner and the staff were able to modify some of the other dishes to gluten free. The staff at all restaurants we went to were very knowledgeable about Celiac disease. Aside from food, we really enjoyed the variety of activities/options for kids at the kids club. They had different evening shows each night which were very impressive. The 4 elements show in the pool was excellent and very entertaining. The rooms were spacious, clean, and the service was great.
-
Feb 21, 2026
Wonderful!
Service at the resort was amazing. Special shout out to the lobby bar staff, especially Antonio and Claudio as well as Adrian at the pool, top notch service! Restaurants were very good, with the exception of the Steak House as our steak was tough and entire dinner was cold. A plumbing problem with our shower was the only issue with our room, however the staff were very responsive in addressing the problem and offered us an upgrade for our inconvenience. Pool was great however it would have been nice to have an adults area as there were many children in and around the pool and hot tub. The hotel was very clean and everyone was very friendly and accommodating to ensure we had a great experience.
-
Feb 20, 2026
Great family resort with unbeatable views, great food, and lots for the kids to do
We stayed at Dreams Vista Cancun from Feb 11–18 as a family of four with kids aged 4 and 8, and travelled with two other families (three additional kids aged 5, 5, and 9). Overall, we had a great experience, and the views alone make this resort stand out. The biggest highlight is the view. We’ve travelled to many all-inclusives in Cuba, the Dominican Republic, and Mexico, and have never had an ocean view like this. What’s even better is that all rooms have an ocean view. We didn’t upgrade and still had an incredible view from the 12th floor overlooking the golf course and ocean. Our friends paid about CAD$30/day extra for the upgraded ocean view, and while theirs was slightly better, I’m not convinced it’s worth the extra cost. The room was very clean, and housekeeping did a solid job every day, though nothing particularly fancy (no folded towels in the shape of swans, for example!). Before arriving, we were worried the resort might feel too small or not tropical enough since it’s more of a condo-style building rather than a sprawling property with palm trees. But with young kids, it was actually perfect. It was easy to keep track of everyone, and you never felt like your kids or friends were far away. The waterpark was fantastic for our younger kids, although the water was definitely cold. My husband loved the daily surf simulator, and our 8-year-old tried it and had a blast too. The food was excellent, honestly some of the best we’ve had at an all-inclusive. No complaints there. Buffet service was hit-or-miss, especially at breakfast where coffee refills weren’t always offered, but overall service throughout the resort was very good. We had no luck booking à la carte reservations through the Hyatt app as instructed. It either didn’t work or filled up instantly. However, we learned you can go directly to the restaurant and book for the next night, which worked every time. Many other guests told us they did the same. The beach is small, so it’s not ideal if you like long walks, but it’s perfect for families with young kids. We chose not to upgrade to Preferred, and we’re glad we didn’t. Our friends paid about $1500 CAD extra and didn’t feel it was worth it. Most of the Preferred perks (like the rooftop pool and restaurant) are adults-only or difficult to use when travelling with kids. They also had a plunge pool but said it was cold and rarely used it. I used the gym daily between 6:00–7:30am, and it was almost always too busy. There is only one set of dumbbells per weight, which makes it difficult to complete a workout. Adding duplicate sets, especially in the lighter ranges, would make a big difference. A few downsides to be aware of: -You will use the elevators a lot -I had a black Lululemon tank top go missing from our room -The buffet can get crowded, and there was sometimes a line -There is strong pressure when you arrive to attend a “tour” or lunch/breakfast presentation, which is essentially a timeshare pitch. We declined, but saw many families lose valuable vacation time attending these Despite these issues, we had a wonderful trip. The views are truly exceptional, the food was fantastic, and there was plenty for the kids to do. The resort size and layout worked very well for families, and we would absolutely recommend it to others travelling with young children.
-
Feb 19, 2026
Great Trip for A Family Of 6!
We were a family of 6 (5 adults and one 7 year old) who just returned from Dreams Vista. We didn't upgrade to preferred club and we were still very satisfied with our stay! We like a bit smaller resort so that it's easier to get around and this one was a great size for us. The pool, buffet, restaurants and resort in general never felt overly crowded, yet it only took you 5 minutes to run up to your room if you forget something. The rooms and entire property were very clean and well maintained, the food was awesome and the drinks were great! Plus, Jorge, our pool waiter provided impeccable service. What we considered to be downsides are the same as what others have mentioned: Getting a reservation for supper on the app was impossible. I was up at 4am one time and still not luck. When we were able to get into the restaurants, it was because we went down and asked to be put on a waitlist - which resulted in us eating at a later time. However, all three that we were able to get into this way, the food was good which made up for the wait! The second is, if you do have kiddos and are wanting to access to kids pool, it is in the shade for the majority of the day and the water is a lot cooler then the main pool. Our daughter was happy to be in the big pool, but I can see how this wouldn't be ideal for some families with smaller children. After reading the reviews prior to our trip, I started to get a bit nervous, but clearly some people expectations are beyond my comprehension or just cannot be met because all 6 of us were extremely satisfied with our stay and I would happily recommend this resort to others! We came back to -29C here in Alberta, which has me missing Dreams Vista a little extra today!
-
Feb 19, 2026
Go here for the food
we had a fabulous time at this resort. the food was amazing. the staff were very friendly and helpful. the small beach area is the only drawback
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.